Experience

Steam Management, Inc.

• United States
• Repair and Maintenance
• 1 - 100 Employee

• Business Operations Manager

  • Nov 2022 - Present

• Operations and Marketing Support

  • May 2017 - Nov 2022

  Work in tandem with company leaders and outside marketing CMO to create and execute marketing strategiesCreate and execute B2B marketing campaigns Assist in the development of presentation decks and collateral Create engaging messaging and content to build brand awareness and develop relationships with targeted audiencesUtilize social media platforms to engage with current and potential customersCompany website administrator Coordinate with Project Managers to create and distribute subcontractor packages Source subcontractors and vendors for bid development and project needsFacilitate weekly / bi-weekly meetings with the operations and sales departments to review our CRM platform in an effort to manage project pipeline and action itemsWork with leadership on the preparation and submittal of bid package documents for RFPs, Federal Bids, and awarded contractsAssemble and submit Operation and Maintenance Manuals for completed projects Order bid bonds and payment & performance bondsCreate and lead staff training modulesMonitor and collect Project Manager Safety Certificates and expiration datesAssist in auditing attendance, expense reports and employee receiptsArrange travel for project mangers Plan and organize multi-day company retreats Responsible for electronic and original hard copy file management Inventory and order office supplies and company clothing Coordinate hiring efforts using online talent resources Show less



The Mitten Bar: A Michigan Ideology

• Co-Owner

  • Mar 2011 - Present

  The Mitten is an establishment that is focused on Michigan Craft Beer, Wine, and Liquor. Our goal was to create a destination and culture that celebrates craft beer as well as artisan wine and liquors from all around Michigan. Book and coordinate talent for entertainment Create and execute marketing plan for events Analyze events to review success and opportunities to improve Manage conflict and found resolution with staff members and customers Fostered a culture conducive to positive dialogue across the organization We very proudly were included in the following publications: 2019 Top 31 Beer Bars in America, Thrillist 2016 American's Top 100 Beer Bars, Draft Magazine 2015 American's Top 100 Beer Bars, Draft Magazine The 10 Best Michigan Bars Outside of Detroit by Thrillist.com 2014 America's Top 100 Beer Bars, Draft Magazine Yahoo Travel: Better Than The Ball Drop: 8 Great New Years Eve Party Bars 2013 America's Top 100 Beer Bars, Draft Magazine 2012 America's Top 100 Beer Bars, Draft Magazine 2012 America's Best Beer Bars, BBC Travel America's Best Beer Bars, Food & Wine Magazine Show less



Barley & Rye

• United Kingdom
• Hospitality
• 1 - 100 Employee

• Co-Owner

  • Jul 2013 - Present

  My primary role was overseeing day to day operations including book keeping for all three establishments within Sportsman's Restaurant, Inc. Additionally, I was responsible for handling the following at The Mitten and Barley & Rye: scheduling, marketing initiatives, customer service, scheduling entertainment and managing special events. My primary role was overseeing day to day operations including book keeping for all three establishments within Sportsman's Restaurant, Inc. Additionally, I was responsible for handling the following at The Mitten and Barley & Rye: scheduling, marketing initiatives, customer service, scheduling entertainment and managing special events.



Sportsman's Irish Pub

• Co-Owner

  • Aug 2011 - Present

  Developed and assembled new employee packets and policies Assisted management team with improvement of work environment and culture Managed conflict and found resolution with staff members and customers Lead staff training Entered daily sales and receipts into quickbooks Reconciled month-end checking and savings accounts with statements Scheduled payment for vendors through quickbooks Audited attendance, expense reports and employee receipts Responsible for electronic and original hard copy file management Inventoried and managed office supplies Planned and organized special events and private party arrangements Created and execute marketing plan for events Analyzed events to review success and opportunities to improve Show less



Banter, LLC

• United States
• Advertising Services

• Principal

  • Apr 2017 - Aug 2018

  Banter, LLC is a social media and marketing consulting firm. Assisted small businesses in sharing their story, building their customer base and engaging with their audience. My clients range from lodging properties to restaurants and small business retailers. Banter, LLC is a social media and marketing consulting firm. Assisted small businesses in sharing their story, building their customer base and engaging with their audience. My clients range from lodging properties to restaurants and small business retailers.



Sabo PR

• United States
• Public Relations and Communications Services
• 1 - 100 Employee

• Communications Specialist

  • Aug 2016 - Mar 2017

  Develop and implement a communication strategy that includes media outreach and social media content creation. Research and write press releases, and content for the company website, infographics, blogs, and newsletters. Acquire and maintain a detailed knowledge of the company’s policies, principles, and strategies, and keep up-to-date with relevant developments. Arrange and coordinate press conferences, and plan events. Adhere to the company’s style guide, ensuring that we produce a high-quality and error-free copy. Work with key internal role-players to brainstorm content ideas, in line with the company’s strategy and in support of various brand initiatives. Support and evaluate results of communication campaigns with the team. Build and maintain relationships with journalists and key external role-players. Show less



West Shore Eye Care

• United States
• Medical Practices
• 1 - 100 Employee

• Marketing & Customer Care Coordinator

  • Nov 2014 - Aug 2016

  Create and execute marketing calendar Manage social media and monitor staff use of social media Review and maintain current internal marketing strategies; develop and implement ideas for new internal marketing Review and maintain external marketing strategies; develop and implement ideas for new external marketing strategies Develop, implement and maintain efficient office policies and procedures, advise staff in policies and rules regarding operation. Work with front desk staff to develop a system for tracking vision policy procedures and payments Work with optical to develop system to track optical expenses and procedures including warranties Work with staff to implement Disney Service program as well as other strategies to promote outstanding customer service. Work with Provider to develop budget and manage office expenses such as office supplies Show less



Downtown Ludington Board

• United States

• Marketing & Events Assistant & Event Coordinator

  • Aug 2012 - Oct 2014

  I served as both the Marketing & Events Assistant to the Downtown Development Board as well as the Event Coordinator for the Chamber of Commerce. I was responsible for marketing initiatives and event coordination. Events included: Ludington Gus Macker, Ludington Offshore Classic, Octoberfest Music & Craft Beer Festival and many more. I served as both the Marketing & Events Assistant to the Downtown Development Board as well as the Event Coordinator for the Chamber of Commerce. I was responsible for marketing initiatives and event coordination. Events included: Ludington Gus Macker, Ludington Offshore Classic, Octoberfest Music & Craft Beer Festival and many more.



Dreamweaver Lures

• United States

• Marketing Director

  • Feb 2012 - Feb 2013

  My role at Dreamweaver was to assist our distributors and retailers in providing product information as well as ordering and securing product. Furthermore, I served as the lead online marketing initiatives, managing sales, social media, content development and customer service. My role at Dreamweaver was to assist our distributors and retailers in providing product information as well as ordering and securing product. Furthermore, I served as the lead online marketing initiatives, managing sales, social media, content development and customer service.



Ludington & Scottville Area Chamber of Commerce

• United States
• Non-profit Organizations

• Marketing & Events Coordinator

  • May 2008 - Aug 2011

  As the Marketing & Events Coordinator, I was responsible for publishing a weekly electronic newsletter to Chamber members, press releases, and quarterly printed newsletter. I actively oversaw the Chamber of Commerce social media presence on Facebook and Twitter. Furthermore, I served as event manager for multiple large scale community events, which included the Michigan Ice Open, Scottville Harvest Festival, Ludington Gus Macker and more. As the Marketing & Events Coordinator, I was responsible for publishing a weekly electronic newsletter to Chamber members, press releases, and quarterly printed newsletter. I actively oversaw the Chamber of Commerce social media presence on Facebook and Twitter. Furthermore, I served as event manager for multiple large scale community events, which included the Michigan Ice Open, Scottville Harvest Festival, Ludington Gus Macker and more.



Grand Rapids Area Chamber of Commerce

• United States
• Public Policy
• 1 - 100 Employee

• CCL Program Assistant

  • Aug 2006 - Apr 2008

  As the program assistant for The Center for Community Leadership I assisted in fund development for programs and special events. I participated in the development of the Leadership Advantage program as well as assisted in refining the Leadership Grand Rapids application. As the program assistant for The Center for Community Leadership I assisted in fund development for programs and special events. I participated in the development of the Leadership Advantage program as well as assisted in refining the Leadership Grand Rapids application.