Experience

Charlotte Street Animal Hospital

• United States
• Veterinary Services
• 1 - 100 Employee

• Lead Veterinary Receptionist

  • Feb 2018 - Present

  Professionally process all phone calls on multiline system - answering client inquiries in a prompt and friendly manner, scheduling appointments, recording messages and triaging urgent care cases. • Supervise training and coaching of new hires and existing team members; Provide education on basic to advanced veterinary terminology, medical protocols, and prescription information including the handling of controlled substances. • Conduct preliminary patient workups including gathering history information, description of symptoms from owner, and documenting presenting conditions. • Oversee the screening and assembly of veterinary records and files for use. Collaborating with Doctors on hospital efficiency, emergency referrals, protocols and coaching opportunities for all team members of the hospital, identifying any areas of improvement and growth for eight doctor, high-volume practice. • Fulfilling roles of interim Hospital Manager such as reporting Period Totals to Regional Operations Manager, maintain Doctor schedule structure, processing PTO requests while fulfilling Lead Veterinary Receptionist responsibilities.



Distinctive Properties

• United States
• Real Estate

• Executive Assistant

  • May 2016 - Sep 2017

  • Tracked public records for property information and entered data to MLS, firm’s website, as well as generated advertising products such as flyers and brochures for a sales volume of $10M. • Successfully completed Real Estate Broker Prelicensing Courses (Fonville Morisey, February 2017). • Introduced QuickBooks accounting support and enhanced layout for firm’s website and spreadsheets such as sales statistics, expense reports, and CMA’s. • Reduced operating costs by eliminating extraneous services and significantly improved systems of preparing and organizing legal contracts and finance documents such as listing agreements, sellers’ disclosures, sales contracts and closing statements.



The Koi Gallery

• Gallery Manager

  • May 2016 - Sep 2017

  • Developed and supervised ongoing schedule of exhibits and community fundraisers. • Commissioned local artists and engaged gallery in recurring local events. • Secured insurance policy for gallery and prioritized new systems of digital inventory, organization and art appraisals. • Developed and supervised ongoing schedule of exhibits and community fundraisers. • Commissioned local artists and engaged gallery in recurring local events. • Secured insurance policy for gallery and prioritized new systems of digital inventory, organization and art appraisals.



Renfro Library

• Library Assistant

  • Sep 2015 - May 2016

  • Performing circulation desk duties such as processing interlibrary loans, reserves books, and patron assistance. • Orienting patrons to the library by informing them of services available and the location of media by recommending resources and by explaining use of the Public Access catalog. • Recording departmental statistics and perform stack maintenance duties. • Performing circulation desk duties such as processing interlibrary loans, reserves books, and patron assistance. • Orienting patrons to the library by informing them of services available and the location of media by recommending resources and by explaining use of the Public Access catalog. • Recording departmental statistics and perform stack maintenance duties.



The Kings Daughters Inn

• Concierge / Event Planner

  • Apr 2015 - Sep 2015

  • Greeted guests upon arrival and assisted with booking arrangements, payments and travel affairs. • Assisted with planning and set up amenities for special events such as weddings, receptions, fundraisers and business conferences, providing insight on marketing strategies to increase publicity and bookings. • Greeted guests upon arrival and assisted with booking arrangements, payments and travel affairs. • Assisted with planning and set up amenities for special events such as weddings, receptions, fundraisers and business conferences, providing insight on marketing strategies to increase publicity and bookings.