Director, PMO & Compliance

• Mar 2022 - Present

IT Program Manager

• Jul 2020 - Mar 2022

Manager of internal and external IT projects: Trapollo collaborates with healthcare providers, payers, and large employers to plan, design and execute large-impact connected health programs to improve health outcomes at a reduced cost. Our national distribution and service provider network supports telehealth and virtual care programs in 48 states. Solution offerings include telehealth program consulting, medical device selection and kitting, patient engagement, enrollment and ongoing… Show more Manager of internal and external IT projects: Trapollo collaborates with healthcare providers, payers, and large employers to plan, design and execute large-impact connected health programs to improve health outcomes at a reduced cost. Our national distribution and service provider network supports telehealth and virtual care programs in 48 states. Solution offerings include telehealth program consulting, medical device selection and kitting, patient engagement, enrollment and ongoing program execution. Major Accomplishments: • Implemented a Project Management Office within the organization to manage internal IT projects and business process improvements, as well as software + logistics program client implementations. • Created and implemented SDLC (agile scrum), configured JIRA projects to support Change Management, SDLC, and release cycles.. • Led company through SOC2 remediation and certification projects • Participated in Platform assessments and next generation planning projects. • Created and implemented platform incident response program. • Led client software + logistics program implementation projects. Show less Manager of internal and external IT projects: Trapollo collaborates with healthcare providers, payers, and large employers to plan, design and execute large-impact connected health programs to improve health outcomes at a reduced cost. Our national distribution and service provider network supports telehealth and virtual care programs in 48 states. Solution offerings include telehealth program consulting, medical device selection and kitting, patient engagement, enrollment and ongoing… Show more Manager of internal and external IT projects: Trapollo collaborates with healthcare providers, payers, and large employers to plan, design and execute large-impact connected health programs to improve health outcomes at a reduced cost. Our national distribution and service provider network supports telehealth and virtual care programs in 48 states. Solution offerings include telehealth program consulting, medical device selection and kitting, patient engagement, enrollment and ongoing program execution. Major Accomplishments: • Implemented a Project Management Office within the organization to manage internal IT projects and business process improvements, as well as software + logistics program client implementations. • Created and implemented SDLC (agile scrum), configured JIRA projects to support Change Management, SDLC, and release cycles.. • Led company through SOC2 remediation and certification projects • Participated in Platform assessments and next generation planning projects. • Created and implemented platform incident response program. • Led client software + logistics program implementation projects. Show less

Project Manager

• 2019 - 2020

Successfully managed ambulatory and acute mobile patient engagement solution implementations for a variety of healthcare providers. Platform includes Online Scheduling, Mobile Check-In, Secure Messaging, Appointment Confirmation and Reminders, Post-care Summaries, Gaps in Care, Payment Management, and Patient Portal. Successfully managed ambulatory and acute mobile patient engagement solution implementations for a variety of healthcare providers. Platform includes Online Scheduling, Mobile Check-In, Secure Messaging, Appointment Confirmation and Reminders, Post-care Summaries, Gaps in Care, Payment Management, and Patient Portal.

Senior Solutions Architect

• 2017 - 2018

VoxGen: Interactive Voice Response (IVR), automated self-service, speech applications, multi-channel communications, consulting, customer experience, user-centric design, hosting, managed services, application framework, implementation, and training and support. • Served in a consulting role working with a team of engineers to define client needs, devise solutions, and deliver projects on vision, on time, and on budget. • Responsible for maintaining the integrity of the client solution,… Show more VoxGen: Interactive Voice Response (IVR), automated self-service, speech applications, multi-channel communications, consulting, customer experience, user-centric design, hosting, managed services, application framework, implementation, and training and support. • Served in a consulting role working with a team of engineers to define client needs, devise solutions, and deliver projects on vision, on time, and on budget. • Responsible for maintaining the integrity of the client solution, working closely with Account Executives, key VoxGen work package owners, prospects and partners as a subject matter expert to demonstrate how VoxGen’s various product and service solutions meet and exceed customer requirements. Show less VoxGen: Interactive Voice Response (IVR), automated self-service, speech applications, multi-channel communications, consulting, customer experience, user-centric design, hosting, managed services, application framework, implementation, and training and support. • Served in a consulting role working with a team of engineers to define client needs, devise solutions, and deliver projects on vision, on time, and on budget. • Responsible for maintaining the integrity of the client solution,… Show more VoxGen: Interactive Voice Response (IVR), automated self-service, speech applications, multi-channel communications, consulting, customer experience, user-centric design, hosting, managed services, application framework, implementation, and training and support. • Served in a consulting role working with a team of engineers to define client needs, devise solutions, and deliver projects on vision, on time, and on budget. • Responsible for maintaining the integrity of the client solution, working closely with Account Executives, key VoxGen work package owners, prospects and partners as a subject matter expert to demonstrate how VoxGen’s various product and service solutions meet and exceed customer requirements. Show less

Senior Program Manager

• Jan 2015 - Dec 2016

As Program Manager, served in a senior role managing the new implementations of multiple medium and large-scale speech- and AI-driven clinical documentation platforms. As Platform Owner, owned the SDLC for multiple of these platforms. Major Accomplishments • 100% successful releases over 15 years. Demonstrated competency for managing the life cycle through delivery of new software updates and provided weekly updates. Collaborated with Managers of all functional areas from requirements… Show more As Program Manager, served in a senior role managing the new implementations of multiple medium and large-scale speech- and AI-driven clinical documentation platforms. As Platform Owner, owned the SDLC for multiple of these platforms. Major Accomplishments • 100% successful releases over 15 years. Demonstrated competency for managing the life cycle through delivery of new software updates and provided weekly updates. Collaborated with Managers of all functional areas from requirements through delivery. • Successful accountability for bringing new functionality to General Availability for all customers. • Advisory subject matter expert for project leads and product managers. Served as account-level technical liaison with customer(s). • Represented best-in-class roll-out to all customers. Owned special projects designed to improve functional need and program improvement. • Active member of Healthcare R&D and Compliance Management teams. • Maintained key technical and operational relationships across projects to provide recommendations as needed. Set direction for General Availability goals. • Responsibility for assisting implementation training program development. • Drove and improved processes on an organizational scale. Worked closely with Directors and other key discipline leads to align functional and business goals.

Senior Project Manager, Application Engineering and Development

• 2013 - 2015

As Platform Owner, directed the activities of software engineering and applications development teams for new products and product enhancements for award-winning speech-driven, structured and actionable clinical documentation services and technology platform to bring clinical understanding, achieve meaningful use, improve patient care, and reduce healthcare costs. Included overseeing the analysis, design, development, debugging, and modification of web-based end user applications and programs… Show more As Platform Owner, directed the activities of software engineering and applications development teams for new products and product enhancements for award-winning speech-driven, structured and actionable clinical documentation services and technology platform to bring clinical understanding, achieve meaningful use, improve patient care, and reduce healthcare costs. Included overseeing the analysis, design, development, debugging, and modification of web-based end user applications and programs. Managed the implementation project for new products and large enhancements. Documented and updated implementation process and technical requirements to PMO team. Major Accomplishments • Analyzed and investigated application and engineering tasks and prepared design specifications, analysis, and recommendations to cross-functional teams. • Interacted with project managers, marketing, sales, customers and other end users to define system or application requirements and modification specifications. • Distributed and prioritized work assignments and monitored performance of team members. • Devised/tracked key performance indicators.

R&D Project & QA Manager

• 2004 - 2013

WEBMEDX, Inc. acquired by Nuance Communications October 2011. Managed the activities of QA, sales engineering, and support teams for new products and product enhancements for award-winning speech-driven, structured and actionable clinical documentation services and technology platform, including providing analysis, design, development, debugging, and modification of web-based end user applications and programs. Major Accomplishments • Voted #1 R&D team contributor two years. •… Show more WEBMEDX, Inc. acquired by Nuance Communications October 2011. Managed the activities of QA, sales engineering, and support teams for new products and product enhancements for award-winning speech-driven, structured and actionable clinical documentation services and technology platform, including providing analysis, design, development, debugging, and modification of web-based end user applications and programs. Major Accomplishments • Voted #1 R&D team contributor two years. • Provided sales, client services, support services and implementation teams with the functional usage and technical knowledge to successfully sell, manage, support, and implement the software. • Reviewed and prioritized all platform inquiries and requests to address any issues that may arise and for approval of change/addition to the platform. • Created specifications and requirements for new product features. • Worked directly with Chief Technology officer to manage all quarterly and agile and waterfall software releases with 100% success. Created and distributed release notes, managed quarterly release meetings with internal and external stakeholders, and contributed to training programs for cross-functional teams and customers. • Managed and performed all QA final testing for each release. • Successfully provided product support and testing support to internal and external audit teams as well as any compliance-related risk assessments. • Developed and documented new processes and procedures for software development teams including SDLC and change management processes to comply with company and external compliance-related initiatives. • Initiated and maintained an organization-wide program in support of HIPAA, HITECH, PSQIA, Affordable Care, multiple CMS , RSNA and NMD initiatives and guidelines.

Account Manager, Implementation Specialist

• 1998 - 2004

WEBMEDX, Inc. acquired by Nuance Communications October 2011. Managed account and stakeholder relationships, issue management, new business and solutions opportunities. Lead cross-functional teams with in new-customer implementations for radiology information system (acquired by McKesson in 2004), and award-winning speech-driven clinical documentation platform including development of project plans, resource management, and operational support.