Experience

HealthTree Foundation

• United States
• Wellness and Fitness Services
• 1 - 100 Employee

• Community Coordinator for CLL

  • Dec 2022 - Present

  Helping educate and advance cure research for chronic lymphocytic leukemia (CLL) patients and their caregivers. Helping educate and advance cure research for chronic lymphocytic leukemia (CLL) patients and their caregivers.



Conservice

• United States
• Utilities
• 700 & Above Employee

• Customer Service Team Lead

  • Mar 2021 - Oct 2022

  Managed a team of new and tenured employees to support their growth via coaching, strategic recognition, and constructive feedback to facilitate continuous improvement so company standards were met. Handled escalated account concerns and supervisor calls of clients. Collaborated with other departments within the company for issue resolution.

• Customer Service Analyst

  • Jan 2019 - Mar 2021

  Supported the customer service department in a variety of roles as an email analyst, quality coach, training support, and phone representative.