Experience

EIS Consulting Group

• United States
• IT Services and IT Consulting
• 1 - 100 Employee

• Sales Coordinator

  • Mar 2015 - Present

  Customer Service - Oversees multiple service accounts for twelve small to large Clients, communicating directly with Executives and Employees both through written communication and over the phone. Purchasing and Procurement - Prepares and submits purchase orders for external and internal purchasing of hardware and software based on individual, often Non-Profit, clients set budget requirements, project timelines and product availability. Logistics - Coordinated the delivery and receiving of hardware orders, which for each project could be across multiple vendors, delivery addresses and receiving staff. Kept Management, Client Executives, and internal staff consistently updated. Hardware and software quoting for large to small projects, ongoing service fees and one-off purchases. Monthly Invoice Creation and review.

• Service Dispatcher

  • Mar 2015 - Dec 2017

  Managed daily schedule of remote and onsite service technicians. Coordinated deliveries of hardware, and project scheduling. Answered client calls, triaged daily service tickets, and handled scheduling of long-term engineer level tickets. Coordinated with client service vendors, managing service accounts, and credit card payments.



Wheeler Zamaroni

• United States
• Wholesale Building Materials
• 1 - 100 Employee

• Service Dispatcher

  • Jan 2010 - Dec 2010

  Managed multiple trucks, drivers, and coordinated daily deliveries of yard supply materials. Managed multiple trucks, drivers, and coordinated daily deliveries of yard supply materials.



Redwood Reliance Peterbilt

• United States
• Truck Transportation

• Service Writer

  • Nov 2005 - Sep 2009

  Service Advisor: 01/2006-03/2009: Scheduled repairs, dispatched technicians, managed customer files, kept customer’s up to date with on-going repairs, invoiced repairs, created repair estimates for insurance companies and customers, managed department time reports and trained other Service Advisors. Position eliminated March, 2009. Receptionist/Account’s Payable Clerk: 11/2005-01/2006 & 03/2009-present: Managed multiple phone lines, mailed invoices and monthly statements, sorted and distributed incoming mail, performed data entry functions on Account’s Payable Invoices, opened new accounts in accounting system.



H&R Block

• Information Technology & Services
• 1 - 100 Employee

• Tax Associate

  • Dec 2004 - Apr 2005

  Tax Associate: 12/2004-04/2005: Compiled tax information, to ensure clients lowest tax possible while following state and federal laws. Offered tax and financial advice ‘for the future’, worked with senior Tax Specialists on complicated returns. Tax Associate: 12/2004-04/2005: Compiled tax information, to ensure clients lowest tax possible while following state and federal laws. Offered tax and financial advice ‘for the future’, worked with senior Tax Specialists on complicated returns.

• Client Services Coordinator

  • Jan 2004 - Apr 2004

  Client Service Coordinator: 01/2004-04/2004: Handled a multiple line phone, scheduled appointments, acted as cashier. Filed and completed data entry tasks. Client Service Coordinator: 01/2004-04/2004: Handled a multiple line phone, scheduled appointments, acted as cashier. Filed and completed data entry tasks.