Experience

Keller Williams Realty- Key Partners

• Real Estate
• 1 - 100 Employee

• Residential Real Estate Specialist

  • Jan 2016 - Present



Corvisa, a ShoreTel company

• United States
• Telecommunications
• 1 - 100 Employee

• Contract Administrator

  • Jul 2014 - Dec 2015



Advent Financial Services

• United States
• Financial Services
• 1 - 100 Employee

• Operations Manager

  • May 2013 - Jul 2014

  • Evaluated and streamlined processes and system capabilities to effectively handle a 50% year-over-year increase in exceptions while reducing staff by 20% and continuing to meet established service levels• Established departmental training curriculum and developed employee handbook• Worked closely with software developers in Milwaukee, WI to create ongoing enhancements and resolutions of systemic errors• Assisted with implementation of operational Reverse Positive Pay (RPP) processes to cut year-over-year processing costs by $450K• Coordinated with Compliance, Sales, Support and Finance departments to ensure effective and efficient operations• Managed team of 7 employees across multiple locations overseeing daily functions of Operations department, including electronic payments processing, check processing and card management• Responsible for seasonal staffing including interviewing and hiring, reviews and termination Show less

• Operations Team Lead

  • Apr 2011 - May 2013

  • Hired as full time employee and promoted to Team Lead• Escalation contact for 6 teammates in Overland Park and 3 in Tampa, Florida• Responsible for daily functions of Bank Operations department• Assisted with planning, design and implementation of exception management applications

• Operations Analyst

  • Jan 2011 - Apr 2011

  • Temporary assignment with start up company• Developed and executed Bank Operations processes under guidance of Director of Operations