Experience

Hilton Columbus Polaris

• United States
• Hospitality
• 1 - 100 Employee

• • Nov 2015 - Present

  I am responsible for training new agents to work at the front desk and provide excellent customer service, as well as checking any reservations made by agents on property in order to document upsell at the front desk level. In addition I handle any issues that may arise during a guests stay and make the situation right to the best of my ability. I am also responsible for reviewing resumes for room blocks and events at the hotel to ensure everything runs smoothly.

• • Oct 2014 - Present

  I am responsible for greeting guests and making them feel welcome at the hotel. I collect and process payment information, as well as apply tax exempt forms to reservations when necessary. I also help maintain a neat and tidy workspace by cleaning the front desk area and organizing supplies during slower periods. I also function as our night auditor as needed, working the front desk on my own overnight and processing revenue information for our controller.



The Ohio State University

• United States
• Higher Education
• 700 & Above Employee

• Student Assistant

  • Oct 2010 - May 2014

  I managed the register which included processing cash and credit payments as well as payments made using the university’s meal plan cards. I was also responsible for answering undergraduates’ questions about the university meal plan and ensured that students were aware when they were over or under their meal purchase limits. In addition, I trained new hires on the register and assisted at food preparation and cleaning stations as needed. I managed the register which included processing cash and credit payments as well as payments made using the university’s meal plan cards. I was also responsible for answering undergraduates’ questions about the university meal plan and ensured that students were aware when they were over or under their meal purchase limits. In addition, I trained new hires on the register and assisted at food preparation and cleaning stations as needed.