Experience

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• Brazil
• Business Consulting and Services
• 100 - 200 Employee

• Customer Service Specialist

  • May 2023 - Present

• Customer Service Specialist

  • May 2023 - Present


Hannaford Cox Connellan & McFarland Solicitors
• Receptionist

  • Jan 2021 - May 2023

Harbour ISP
• Australia
• Telecommunications
• 1 - 100 Employee
• Sales Officer

  • Feb 2019 - Dec 2020

Hume Community Housing
• Australia
• Non-profit Organizations
• 1 - 100 Employee
• Customer Service Officer

  • Jan 2018 - Feb 2019


breakthru

• Human Resources Services
• 1 - 100 Employee

• Senior Business Support Consultant

  • Oct 2015 - Sep 2017

  Property Maintenance for all break thru sites Business Solutions for all break thru sites Mobile Phone despatchFleet Manager (approx 80 cars)Inbound/Outbound customer callsInbound/Outbound internal callsTransferring customer calls to the right consultants/departments.

• Employee Experience Partner

  • Sep 2017 - 2017

  Property Maintenance for all breakthru sites Mobile Phone fleet despatch and maintenanceFleet Manager (approx. 80 cars) maintenanceInbound/Outbound Internal/External callsResponding to Internal/External emails Go to assist ticketing system Arranging courier deliveriesAlarm system set up and maintenanceSetting up all breakthru electricity accounts and maintaining them Setting up staff business swipe card access and despatching Placing online food orders Assist with I.T inquiresAssist with Marketing InquiriesRelieving Customer Service operators when short staffedMaintaining office Cleanliness Purchasing furniture for new office fit outsResearch information for Management Show less



Break Thru People Solutions

• Australia
• Human Resources

• Customer Care

  • Dec 2014 - Oct 2015

  Provide job seeker services in accordance with DEEWR contractual obligation & BTPS policy & procedures. Extensive knowledge of ESS System and JS Bridge. Where appropriate provide advocacy support to clients of the service. Conflict resolution. Manage Compliance across BTPS sites Inbound/Outbound customer calls Inbound/Outbound internal calls Scheduling/Rescheduling customer appointments. Transferring customer calls to the right consultants/departments. Assist customers with their Centrelink payments. Avaya, ESS and Bridge systems Property Maintenance Business Solutions Show less



Salmat

• Australia
• Advertising Services
• 700 & Above Employee

• Call Center Representative

  • Nov 2012 - Nov 2014

  Inbound/Outbound call centre.Work with SAP/Citrix/Avaya . Assisting customers with placing orders. Dealing with Bulk orders. Refunds/Returns locating lost orders/ Reissue orders.Respond to customer emails/complaints. Refunds/Credits. Maintaining 3rd party delivery drivers on time/whereabouts. Working with Logistics companies. Maintaining excellent customer service. Inbound/Outbound call centre.Work with SAP/Citrix/Avaya . Assisting customers with placing orders. Dealing with Bulk orders. Refunds/Returns locating lost orders/ Reissue orders.Respond to customer emails/complaints. Refunds/Credits. Maintaining 3rd party delivery drivers on time/whereabouts. Working with Logistics companies. Maintaining excellent customer service.


Cumberland Country Golf Club
• Australia
• Hospitality
• 1 - 100 Employee
• Customer Service

  • Aug 2011 - Sep 2013

Bidvest Logistics
• United Kingdom
• Transportation, Logistics, Supply Chain and Storage
• 200 - 300 Employee
• Call Center Representative

  • Feb 2012 - Jul 2012
• Club Supervisor/Manager

  • Jan 2005 - Oct 2008

  Oversee Open/Close Club, Supervising of staff, filling staff shifts ensure all club facilities are running smoothly, handling large sums of money, Facilities Maintenance of the club, handling customer complaints, assisting Management when required. Keno, Bar, Gaming, Cashier, TAB - EBT, Reception, Cellar work and Administration duties Wenty Leagues Club 2007 - 2010 Oversee Open/Close Club, Supervising of staff, filling staff shifts ensure all club facilities are running smoothly, handling large sums of money, Facilities Maintenance of the club, handling customer complaints, assisting Management when required. Keno, Bar, Gaming, Cashier, TAB - EBT, Reception, Cellar work and Administration duties Show less


Commonwealth Bank of Australia
• United Kingdom
• Retail Office Equipment
• 1 - 100 Employee
• Customer Service/Call Centre

  • Feb 1989 - May 2000


Commonwealth Bank

• Australia
• Financial Services
• 700 & Above Employee

• Call Centre/Customer Servicre

  • Feb 1989 - May 2000

  Customer Service/ Call Centre 24hr Helpdesk, Lost/stolen Keycards and Credit Cards, Replacement cards, Telephone Enquiries. Merchant Service Helpdesk talking to merchants advising them how to fix there eftpos machines, Replacement of eftpos machines, Dispatching of eftpos machines, Telephone enquiries. Customer Service/ Call Centre 24hr Helpdesk, Lost/stolen Keycards and Credit Cards, Replacement cards, Telephone Enquiries. Merchant Service Helpdesk talking to merchants advising them how to fix there eftpos machines, Replacement of eftpos machines, Dispatching of eftpos machines, Telephone enquiries.