Experience

Jobot
• United States
• Staffing and Recruiting
• 700 & Above Employee
• Accounts Receivable Clerk

  • Mar 2023 - Present


Southern California Edison (SCE)

• United States
• Utilities
• 700 & Above Employee

• Revenue Service Operations Specialist

  • May 2020 - Jan 2023

  • Perform high-level top-down analysis of customer utility accounts, identifying and pursuing resolutions to complex billing and utility performance issues. • Responsible for completing various billing transactions to resolve billing issues for customers in a timely and high-quality manner per the California Public Utilities Commission. • Mastered use of various internal billing systems, Excel spreadsheets, Access databases, SAP, C4 HANA, and other reports as data sources to determine why a customer account failed to bill automatically. • Thrived in a remote, team-oriented environment emphasizing interdepartmental communication to resolve complex account errors and cultivate an atmosphere of learning and support. • Identified and created workarounds for various internal program issues, escalating them to IT when serviceable. • Completed over 900 delayed billing accounts within the first 10 months of employment, earning recognition from team members and senior management. • Succeeded in completing the Delayed Commercial Billing Project with over 500 commercial accounts with a year-long delay billed to the present, resulting in $5 million dollars in revenue recovered for SCE. Show less



Howie's Doggie Daycare

• United States

• Pet Daycare Provider

  • Feb 2019 - Jan 2021

  • Supervised dogs on an open floor with constant vigilance and engagement. • Groomed, bathed, fed, and medicated dogs as specified on the daily task list • Interacted face-to-face and via phone in a professional manner with clients. • Scheduled appointments and memorized the names of all current and prospective clients. • Supervised dogs on an open floor with constant vigilance and engagement. • Groomed, bathed, fed, and medicated dogs as specified on the daily task list • Interacted face-to-face and via phone in a professional manner with clients. • Scheduled appointments and memorized the names of all current and prospective clients.



Bennett Gaylor Sustainable Staffing

• United States
• Human Resources Services

• Front Desk Coordinator/Office Manager (Contract Positions)

  • Apr 2019 - Mar 2020

  Cupboard Manager - Girl Scouts of Greater Los Angeles (January 2020 - March 2020) • Maintained a helpful, can-do, positive attitude while assisting Girl Scouts and their leaders with all order pickups, any order changes, or technical questions regarding the cookie program. • Counted inventory at the beginning and end of every shift and reported to the Cookie manager. • Delegated tasks to junior employees and volunteers such as inventory rotation and fulfilling orders. Office Assistant - ISANA Charter Schools (October 2019 - December 2019) • Managed student cumulative folders, filing documents for over 300 students and drawing records when necessary. • Took attendance daily and ensured families complied with attendance policies. • Approached interactions with students, teachers, and parents with the utmost professionalism and compassion. Front Desk Coordinator - The Ratkovich Company (July 2019 - August 2019) • Assisted in building-wide event planning, attendance, and coordination for events and building tours. • Compiled, scanned, and stored tenant lease files. • Dispatched building engineers and janitorial staff to complete tenant work orders. • Documented and submitted invoices to the accounting department. Receptionist - American Arbitration Association (March 2019 - June 2019) • Filtered incoming calls for arbitrators and office team and directed as needed. • Prepared meeting rooms for clients, set up audio-visual equipment and provided basic desk support. • Monitored and scheduled appointments for team members and clientele via Excel or Outlook. • Accomplished miscellaneous duties assigned by leadership staff, such as completing Amazon orders to stock breakout rooms. Show less



Mole-Richardson Co.

• United States
• Entertainment Providers
• 1 - 100 Employee

• Stage Volunteer

  • Jan 2019 - Mar 2020

  • Demonstrated studio equipment and lighting techniques to audiences of varying skill levels. • Taught correct safety procedures when lifting heavy cables and handling live electrical equipment. • Redesigned stage set; assisted with reflooring, painting, and organizing set pieces. • Demonstrated studio equipment and lighting techniques to audiences of varying skill levels. • Taught correct safety procedures when lifting heavy cables and handling live electrical equipment. • Redesigned stage set; assisted with reflooring, painting, and organizing set pieces.



RSE Entertainment

• Spectator Sports

• Volunteer Reader

  • Mar 2019 - Apr 2019

  • Read film manuscripts with a detailed and critical eye and write concise summaries and feedback. • Created script coverage in a fast turnaround, keeping assignments timely. • Corresponded with the producer to receive new material and coverage instructions. • Read film manuscripts with a detailed and critical eye and write concise summaries and feedback. • Created script coverage in a fast turnaround, keeping assignments timely. • Corresponded with the producer to receive new material and coverage instructions.



Robert Half

• United States
• Staffing and Recruiting
• 700 & Above Employee

• Office/Social Media Manager

  • Feb 2019 - Apr 2019

  LIP INK INTERNATIONAL • Produced and launched social media content such as press releases, blog posts, and newsletters; Increased engagement by 15%. • Monitored email and selling websites daily for customer comments and responded to them promptly. • Accurately provided information regarding products to new patrons and followed up on their purchases. • Compiled End of Day reports containing daily sales numbers, profits, returns, and engagements LIP INK INTERNATIONAL • Produced and launched social media content such as press releases, blog posts, and newsletters; Increased engagement by 15%. • Monitored email and selling websites daily for customer comments and responded to them promptly. • Accurately provided information regarding products to new patrons and followed up on their purchases. • Compiled End of Day reports containing daily sales numbers, profits, returns, and engagements



Target

• Mexico
• Appliances, Electrical, and Electronics Manufacturing
• 1 - 100 Employee

• Cashier

  • Nov 2018 - Jan 2019

  • Managed Self-Checkout lane computers and basic operations. • Remained poised and alert to assist guest requests at self-checkout. • Independently supervised Target entrances, greeting guests as they enter and keeping a clean walkway. • Managed Self-Checkout lane computers and basic operations. • Remained poised and alert to assist guest requests at self-checkout. • Independently supervised Target entrances, greeting guests as they enter and keeping a clean walkway.



First National Bank of Omaha

• United States
• Banking
• 500 - 600 Employee

• Teller

  • Oct 2017 - Sep 2018

  • Completed technical, administrative, or clerical work that supports customers' or internal partners' banking interests. • Provided customers with secure access to traditional banking services—in consumer banking, business banking, and home mortgages—across First National Bank of Omaha’s seven markets. • Crafted appropriate outreach and inquiry responses to customers depending on their financial comprehension level. • Ensured member satisfaction by resolving customer complaints with a majority positive outcome. • Greeted all incoming customers as their first point of contact in their banking experience; maintained a friendly demeanor. Show less



American Pavilion

• United States
• Entertainment Providers

• Intern

  • Jul 2017 - Aug 2017

  • Studied various jobs and skillsets vital to the health and dynamics of the film industry. • Learned how to market and network within the entertainment business. • Kept current with various entertainment Trades to remain informed on industry developments. • Studied various jobs and skillsets vital to the health and dynamics of the film industry. • Learned how to market and network within the entertainment business. • Kept current with various entertainment Trades to remain informed on industry developments.



McFarland and Son's Irish Pub

• Hostess, Server

  • Jun 2016 - Jul 2017

  • Multitasked in a high-pressure setting, assisting up to 60 patrons at a time. • Relayed accurate written and oral orders between bar and kitchen to keep communication clear and current. • Prioritized customer demands in order of urgency and chronology. • Processed customer cash, credit, and gift card transactions using LAVU. • Multitasked in a high-pressure setting, assisting up to 60 patrons at a time. • Relayed accurate written and oral orders between bar and kitchen to keep communication clear and current. • Prioritized customer demands in order of urgency and chronology. • Processed customer cash, credit, and gift card transactions using LAVU.



University of Nebraska-Lincoln

• United States
• Higher Education
• 700 & Above Employee

• Peer Mentor

  • Aug 2016 - May 2017

  • Coordinated and created events for freshmen such as a Spring registration round-table.• Guided freshmen students to provide outreach and integrate them into their new learning environment.• Researched and identified resources to assist freshman students’ academic accomplishments.• Corresponded with English adviser; mentees to keep repertoire and awareness of department events.

• Student Worker

  • Oct 2014 - Dec 2016

  • Prepped food for chefs and completed entrees for students.• Operated stone fire ovens and monitored food lines.• Followed essential food safety procedures and maintained a sanitary kitchen; Completed and maintained Nebraska Food Safety and Handling certification from 2014 - 2016.



Prairie Schooner

• United States
• Book and Periodical Publishing
• 1 - 100 Employee

• Intern

  • Aug 2016 - Jan 2017

  • Appraised 10 poetry and short story submissions per week and provided constructive, concise written feedback for editors. • Managed Social media accounts once a week to engage readers and promote new publications; Increased overall engagement by 10% across social media platforms. • Organized and built an online library book retrieval system using MS Excel for African Poetry Book Fund. • Collaborated with interns in an office setting on daily tasks such as sorting physical mail and submissions. Show less



Marcus Theaters

• United States
• Entertainment
• 1 - 100 Employee

• Associate - Box Office, Concessions

  • Nov 2012 - Aug 2016

  • Promoted theater rewards program to customers; won top recruitment prize in July 2014. • Processed transactions accurately using cash, credit, gift cards, and rewards cards. • Ensured customer and manager requests were completed with swiftness and care. • Completed and maintained Nebraska Food Saftey and Handling certification from 2012 - 2016. • Awarded for 4 years of loyal service. • Promoted theater rewards program to customers; won top recruitment prize in July 2014. • Processed transactions accurately using cash, credit, gift cards, and rewards cards. • Ensured customer and manager requests were completed with swiftness and care. • Completed and maintained Nebraska Food Saftey and Handling certification from 2012 - 2016. • Awarded for 4 years of loyal service.



UNL Women’s Center

• Volunteer

  • Sep 2015 - May 2016

  • Targeted individuals who may benefit or be interested in the Center’s causes or services. • Assisted in the fundraising of over $20000 in 2014 for the Friendship Home of Lincoln, Nebraska. • Used discretion when discussing sensitive topics and maintained confidentiality. • Targeted individuals who may benefit or be interested in the Center’s causes or services. • Assisted in the fundraising of over $20000 in 2014 for the Friendship Home of Lincoln, Nebraska. • Used discretion when discussing sensitive topics and maintained confidentiality.