Experience

Sokolin LLC

• United States
• Wine & Spirits
• 1 - 100 Employee

• Senior Wine Consultant

  • Oct 2022 - Present



ProHEALTH

• United States
• Medical Practices
• 400 - 500 Employee

• Revenue Management Analyst

  • Aug 2021 - Oct 2022

  •Effectively work with PHNY end users and Optum teams to maintain accurate providerand payer demographics within EPIC•Sponsor projects to enhance, improve, and maintain peak operating performance ofbusiness systems• Analyzes internal and external provider demographics including WQ’s and Facility structurebuilds within EPIC to detect and resolve date defects while creating solutions to preventfuture defects• Supports staff by answering inquiries, troubleshooting anomalies, creating SOP's,procedures and system processes• Assists with various special projects from EPIC Security team, leadership and HR teammembers related to revenue cycle processes, performance, and improvement Show less

• Administrative Assistant

  • Aug 2021 - Oct 2021

  • Organized and deployed the largest Technology project on record of new monitors toteam members in two work spaces• Created and prepared high executive VIP meetings for Revenue Cycle leadershipteam, materials, and ensured follow up on distribution to meeting participants• Responsible for setting up recurring and follow-up meetings, meeting preparation,associated meeting minutes, recruiting, and payroll• Maintained all office operations including office supplies, on-site technology, facilityand service requests• Created and prepared high executive VIP meetings for Revenue Cycle leadershipteam, materials, and ensured follow up on distribution to meeting participants• Responsible for setting up recurring and follow-up meetings, meeting preparation,associated meeting minutes, recruiting, and payroll• Maintained all office operations including office supplies, on-site technology, facilityand service requests Show less



The Ritz-Carlton Hotel Company, L.L.C.

• United States
• Hospitality
• 700 & Above Employee

• Assistant Residences Manager

  • Jan 2019 - Aug 2021

  • Led 6 property departments totaling 72 ladies and gentlemen • Responsible for hiring 25 additional employees within 8 months of beginning role on property; Departments included Concierge, Shuttle Drivers, Door Attendants, Housekeeping, Engineering and Security • Aided in first time opening of largest stand alone property in The Ritz-Carlton Residences which included 3 additional luxury residential buildings with over 90 + units in 2 year span • Introduced and created supervisory Etiquette training for team members to cultivate top training strategies • Monitored the development and implementation of departmental strategies and verified implementation of the brand service strategy and brand initiatives • Conducted monthly meetings and presentations with team members to align employee engagement and ensure corporate and property goals were met • Played an active role on the Financial Committee Board & Residential Board Meetings Show less



The Ritz-Carlton Hotel Company, L.L.C.

• United States
• Hospitality
• 700 & Above Employee

• Front Desk Manager

  • Apr 2016 - Apr 2018

  • Accountable for management of all Rooms Division (including 7 departments)• Responsible for creating and maintaining Front office schedules, meeting all budgeted andforecasted productivity and financial goals• Assisted in achieving up sell goal of $147,000 and surpassing yearly goal by $82,000• Authored and distributed pre-arrival e-mails to increase spa revenue and guest engagement• Managed Ritz-Kids programs, arranged high level VIP & group amenities & increased overallGallup score by 5% within 6 months of role• Team Lead during annual Associate Opinion Survey (AOS), analyzed results and created action plans forthe department to support continued improvements.• Mentor to 6 ladies and gentlemen and was responsible to discuss career aspirations and establish goals for achievement• Responsible for training all new management hires within the Front Office.• Participated in The Ritz-Carlton New York Battery Park’s Community Footprints and collaborated withfellow Ladies and Gentlemen to ensure its success• Acted as liaison between Front Office and MSE for wedding groups, VIP’s & key accounts. Show less

• Guest Relations Coordinator

  • Oct 2014 - Apr 2016

  • Authored and distributed pre-arrival e-mails to increase spa revenue and guest engagement• Member of the hotel’s Special Events team; Executed special activities, various holidays and the NYC yearly Marathon • Owned organizing, purchasing, and maintaining of all outside amenities for arriving guests• Led team in overseeing the Ritz-Kids children program on property and worked with hotel widedisciplines to gain development from all Ladies and Gentlemen• Oversaw Spa reservations via telephone, e-mail and ensured ambiance was perpetuallymaintained• Responsible for management of Virtual Concierge. Maintained follow up and follow through fromall departments• Responsible for checking in guests in accordance the brand standards, cash handling, blockingrooms, communicating hotel information and being resource for our guests• Responsible for maintaining interactions daily with Club and VIP guests.• Drove upsells in combination with direct pre-arrival emails as well as showing rooms upon arrivaland walk in hotel guests.• Provided personal concierge assistance to diplomatic guests monthly• Personally handled all need of our club guests such as arranging dining reservations, transportation and overall stay needs Show less

• Club Concierge

  • Dec 2012 - Sep 2014

• Guest Service Representative

  • Dec 2012 - Sep 2014