Experience

STC Expeditions

• United Kingdom
• Leisure, Travel & Tourism
• 1 - 100 Employee

• Operations Manager

  • Aug 2022 - Present



Discover the World Education

• United Kingdom
• Travel Arrangements
• 1 - 100 Employee

• Sustainability Manager

  • Jun 2020 - Aug 2022

• Operations Manager

  • Oct 2018 - Jun 2020



The Travel Corporation

• United States
• Travel Arrangements
• 700 & Above Employee

• Mystery Guest Programme Manager

  • Apr 2017 - Sep 2018

• Quality Control Manager

  • Apr 2015 - Apr 2017

  Management of quality control team across multiple brands. Training of European guides. Product Management of optional experiences. Delivery of Mystery Guest Programme. Integration of IT systems with operations. Management of multi-branded guest documentation.

• Guest Insights Manager

  • Feb 2015 - Apr 2015

  Project Management. Creation and design of Mystery guest programme. Recruitment and training of Mystery guests. Compilation of reports and analysis of data.



British Red Cross

• United Kingdom
• Civic and Social Organizations
• 700 & Above Employee

• Operations Officer

  • Jan 2014 - Feb 2015

  Volunteer Recruitment and Management. Emergency planning and response. Training delivery for Local Authorities. Fleet and facilities management. Event Management. Volunteer Recruitment and Management. Emergency planning and response. Training delivery for Local Authorities. Fleet and facilities management. Event Management.



Sunwolf

• Canada
• Leisure, Travel & Tourism
• 1 - 100 Employee

• Operations Manager

  • Jun 2013 - Nov 2013

  Recruitment and training of staff. Implementation of risk management and sustainable business systems. On-call incident manager. Event co-ordination and maintenance of site and facilities. Safety checks on equipment and vehicles. Staff management and development. Accounts and Payroll. Updating social media and creating marketing materials. Recruitment and training of staff. Implementation of risk management and sustainable business systems. On-call incident manager. Event co-ordination and maintenance of site and facilities. Safety checks on equipment and vehicles. Staff management and development. Accounts and Payroll. Updating social media and creating marketing materials.



Explore Worldwide

• United Kingdom
• Travel Arrangements
• 1 - 100 Employee

• Operations Manager

  • Jun 2010 - Jun 2013

  Management and training of tour leaders and guides both overseas and in the UK. Responsible for ensuring the quality and safety of tours worldwide. Collating, reviewing and responding to feedback and data in relation to tours. Creating positive working relationships with all our suppliers. On-call emergency duty manager including incident and in-country crisis management. Management of budgets and accounts. New tour recces and development (Iraq, France, Corsica, Jordan, UK). Responsible Business lead including lecturing and teaching on responsible business practices to local schools, colleges and University of Surrey and representing the company at AITO ST Committee and ETOG. Writing promotional and marketing copy to be used on website and other media. Show less

• Tour Leader

  • May 2007 - Jun 2010

  Organising and leading groups on adventure trips in Africa, South America and Europe. Guiding treks, activities and cultural visits. Liaising with and managing local providers and staff. Researching, creating and delivering talks. Managing budgets and maintaining accurate and detailed accounts and reports. Resolving any issues arising in connection with tours: managing problems and creating solutions be it illness, flash floods or lost passports.