Special Events Manager

• Nov 2023 - Present

The Special Events Manager supports our incredible community partners as they raise awareness and funds to support our mission!

Development Manager

• Jul 2022 - Nov 2023

Philanthropy Support Manager

• Nov 2021 - Jun 2022

Assist in developing and implementing annual strategic plans for Mid-Level & Major Giving fundraisers through Portfolio Action Plans to generate major gifts and pledges from prospects and donors to meet/exceed revenue, portfolio, and activity goals. Perform research on prospective donors through various resources to assist fundraisers in cultivating and stewarding donors for optimal giving. Fostering relationships with donors with timely responses, personalized proposals, and thoughtful… Show more Assist in developing and implementing annual strategic plans for Mid-Level & Major Giving fundraisers through Portfolio Action Plans to generate major gifts and pledges from prospects and donors to meet/exceed revenue, portfolio, and activity goals. Perform research on prospective donors through various resources to assist fundraisers in cultivating and stewarding donors for optimal giving. Fostering relationships with donors with timely responses, personalized proposals, and thoughtful acknowledgements. Enhance procedures for data entry and routine reporting in Raiser’s Edge to aggregate time sensitive information for summary reports for Philanthropy Team, CEO’s Office, and Board Members. Plan weekly Philanthropy Team meetings and quarterly Headquarter meetings, including scheduling, agenda preparation, report preparation & analysis, communication with speakers, managing meeting invites, negotiate accommodations and venue for 25+ team members, meals, and group activities. Oversee Insight Trip Program to provide meaningful and impactful donor visits with our clients in Nicaragua, Colombia, Uganda and other field sites. Manage department budget for department events, meetings, insight trips, and individual fundraisers’ expenses. Recruit, train, manage and support Philanthropy Support team to maintain up-to-date database, foster strong fundraising-support partnership, and deepen donor engagement with strong and timely communication. Work closely with Marketing and Philanthropy Services teams to maintain strong collaborative working relationships to meet organizational goals. Demonstrate strong time management and multi tasking skills while handling matters expeditiously, proactively, and successfully following-through on projects to completion, often with immediate deadline pressures. Show less Assist in developing and implementing annual strategic plans for Mid-Level & Major Giving fundraisers through Portfolio Action Plans to generate major gifts and pledges from prospects and donors to meet/exceed revenue, portfolio, and activity goals. Perform research on prospective donors through various resources to assist fundraisers in cultivating and stewarding donors for optimal giving. Fostering relationships with donors with timely responses, personalized proposals, and thoughtful… Show more Assist in developing and implementing annual strategic plans for Mid-Level & Major Giving fundraisers through Portfolio Action Plans to generate major gifts and pledges from prospects and donors to meet/exceed revenue, portfolio, and activity goals. Perform research on prospective donors through various resources to assist fundraisers in cultivating and stewarding donors for optimal giving. Fostering relationships with donors with timely responses, personalized proposals, and thoughtful acknowledgements. Enhance procedures for data entry and routine reporting in Raiser’s Edge to aggregate time sensitive information for summary reports for Philanthropy Team, CEO’s Office, and Board Members. Plan weekly Philanthropy Team meetings and quarterly Headquarter meetings, including scheduling, agenda preparation, report preparation & analysis, communication with speakers, managing meeting invites, negotiate accommodations and venue for 25+ team members, meals, and group activities. Oversee Insight Trip Program to provide meaningful and impactful donor visits with our clients in Nicaragua, Colombia, Uganda and other field sites. Manage department budget for department events, meetings, insight trips, and individual fundraisers’ expenses. Recruit, train, manage and support Philanthropy Support team to maintain up-to-date database, foster strong fundraising-support partnership, and deepen donor engagement with strong and timely communication. Work closely with Marketing and Philanthropy Services teams to maintain strong collaborative working relationships to meet organizational goals. Demonstrate strong time management and multi tasking skills while handling matters expeditiously, proactively, and successfully following-through on projects to completion, often with immediate deadline pressures. Show less

Program Manager

• Oct 2019 - Oct 2021

Independently managing nine-bedroom Family Room, improving guest service processes, organizing internal documentation, and coaching staff to elevate the customer experience - contributing to a 97% satisfaction rate of guest families. Implemented new reservation procedure, in collaboration with Hospital partners, to serve more families and steadily increase occupancy to 96%. Foster relationships as hospital liaison to enhance communications, coordinate implementation of policy innovations,… Show more Independently managing nine-bedroom Family Room, improving guest service processes, organizing internal documentation, and coaching staff to elevate the customer experience - contributing to a 97% satisfaction rate of guest families. Implemented new reservation procedure, in collaboration with Hospital partners, to serve more families and steadily increase occupancy to 96%. Foster relationships as hospital liaison to enhance communications, coordinate implementation of policy innovations, and strengthen intra-organization partnerships. Demonstrated expectations of cleanliness for EVS leadership, and created a Cleaning Checklist standard for EVS staff, to ensure the consistent and efficient cleaning of guest rooms and common areas to provide an oasis for guest families to receive respite. Elevated the esthetics of the Family Room to create a more welcoming and home-like environment by creatively utilizing outside funding and resources to avoid impacting the allocated budget. Advocated for increased customer service presence in the Family Room leading to an increase of 50% more part-time shifts and the onboarding of 4 part-time staff members. Built Online Registration process for separate guest and Hospital Staff applicants; developed streamlined paperless check-in Chapter-wide applied across five Houses and three Family Rooms with varying requirements and populations served, to increase consistency and efficiency. Creating User Manual and Guided Training Videos for new online Guest Services Management System, as a resource for all learning styles, and a tool to assist in on-boarding future employees. Show less Independently managing nine-bedroom Family Room, improving guest service processes, organizing internal documentation, and coaching staff to elevate the customer experience - contributing to a 97% satisfaction rate of guest families. Implemented new reservation procedure, in collaboration with Hospital partners, to serve more families and steadily increase occupancy to 96%. Foster relationships as hospital liaison to enhance communications, coordinate implementation of policy innovations,… Show more Independently managing nine-bedroom Family Room, improving guest service processes, organizing internal documentation, and coaching staff to elevate the customer experience - contributing to a 97% satisfaction rate of guest families. Implemented new reservation procedure, in collaboration with Hospital partners, to serve more families and steadily increase occupancy to 96%. Foster relationships as hospital liaison to enhance communications, coordinate implementation of policy innovations, and strengthen intra-organization partnerships. Demonstrated expectations of cleanliness for EVS leadership, and created a Cleaning Checklist standard for EVS staff, to ensure the consistent and efficient cleaning of guest rooms and common areas to provide an oasis for guest families to receive respite. Elevated the esthetics of the Family Room to create a more welcoming and home-like environment by creatively utilizing outside funding and resources to avoid impacting the allocated budget. Advocated for increased customer service presence in the Family Room leading to an increase of 50% more part-time shifts and the onboarding of 4 part-time staff members. Built Online Registration process for separate guest and Hospital Staff applicants; developed streamlined paperless check-in Chapter-wide applied across five Houses and three Family Rooms with varying requirements and populations served, to increase consistency and efficiency. Creating User Manual and Guided Training Videos for new online Guest Services Management System, as a resource for all learning styles, and a tool to assist in on-boarding future employees. Show less

Lead Guest Services Manager

• Oct 2015 - Oct 2019

Primary guest services manager responsible for meeting the needs of the facility, the guest families, the individual and group volunteers, and the donors to ensure positive experiences and alignment with our service standards. Innovated policy and procedural reforms to best utilize the House’s resources and budget to address the anticipated needs of guest families to maintain a 99% guest family satisfaction rate. Collaborate with cross-department team to foster relationships with donors… Show more Primary guest services manager responsible for meeting the needs of the facility, the guest families, the individual and group volunteers, and the donors to ensure positive experiences and alignment with our service standards. Innovated policy and procedural reforms to best utilize the House’s resources and budget to address the anticipated needs of guest families to maintain a 99% guest family satisfaction rate. Collaborate with cross-department team to foster relationships with donors and community partners through fundraising events and public speaking engagements resulting in donations and the continued philanthropic involvement. Implemented crisis intervention, trauma-informed care, and family-centric care in escalated and emergent situations with guest families, volunteers, and staff to maintain a safe environment. Responsible for hiring and terminating staff, supervision of new hires, scheduling of part-time staff, approving pay roll, sustaining professional development opportunities, and conducting evaluations of up to seven direct reports. Managed internal House operations of a 78 room facility by maintaining a clean, inviting, home-like environment for diverse families in medical crisis through management of volunteers and housekeeping staff. Directed 300 volunteers and maintained a 100% retention rate through building cultivated relationships, sending monthly communications, and showing appreciation for service, impact, and dedication to the organization. Lead the Consistency Committee to ensure clear and meaningful communications to the team, guest families, and volunteers for best practice for safety and customer service. Show less Primary guest services manager responsible for meeting the needs of the facility, the guest families, the individual and group volunteers, and the donors to ensure positive experiences and alignment with our service standards. Innovated policy and procedural reforms to best utilize the House’s resources and budget to address the anticipated needs of guest families to maintain a 99% guest family satisfaction rate. Collaborate with cross-department team to foster relationships with donors… Show more Primary guest services manager responsible for meeting the needs of the facility, the guest families, the individual and group volunteers, and the donors to ensure positive experiences and alignment with our service standards. Innovated policy and procedural reforms to best utilize the House’s resources and budget to address the anticipated needs of guest families to maintain a 99% guest family satisfaction rate. Collaborate with cross-department team to foster relationships with donors and community partners through fundraising events and public speaking engagements resulting in donations and the continued philanthropic involvement. Implemented crisis intervention, trauma-informed care, and family-centric care in escalated and emergent situations with guest families, volunteers, and staff to maintain a safe environment. Responsible for hiring and terminating staff, supervision of new hires, scheduling of part-time staff, approving pay roll, sustaining professional development opportunities, and conducting evaluations of up to seven direct reports. Managed internal House operations of a 78 room facility by maintaining a clean, inviting, home-like environment for diverse families in medical crisis through management of volunteers and housekeeping staff. Directed 300 volunteers and maintained a 100% retention rate through building cultivated relationships, sending monthly communications, and showing appreciation for service, impact, and dedication to the organization. Lead the Consistency Committee to ensure clear and meaningful communications to the team, guest families, and volunteers for best practice for safety and customer service. Show less

Child Abuse Investigator: Mayerson Unit

• Jul 2014 - Oct 2015

Investigated allegations of sexual abuse, physical abuse, and medical neglect of children in Hamilton County, OH Specialized investigator at Cincinnati Children’s Hospital Child Advocacy Center: The Mayerson Center. Led investigations for child maltreatment allegations by conducting face-to-face interviews, court testimony, and coordination of alternative care in a fast paced, high-pressure environment. Utilized numerous electronic systems and resources to conduct criminal background… Show more Investigated allegations of sexual abuse, physical abuse, and medical neglect of children in Hamilton County, OH Specialized investigator at Cincinnati Children’s Hospital Child Advocacy Center: The Mayerson Center. Led investigations for child maltreatment allegations by conducting face-to-face interviews, court testimony, and coordination of alternative care in a fast paced, high-pressure environment. Utilized numerous electronic systems and resources to conduct criminal background checks, find Children’s Services history, medical history, state assistance history, and determine relationships. Developed and utilized communication skills to interface with people of various backgrounds including alleged perpetrators, victims, and collaterals. Collaborated with police, attorneys, social services agencies, and medical professionals in a multidisciplinary team. Created official client reports and other technical communications, subject to being subpoenaed in court. Show less Investigated allegations of sexual abuse, physical abuse, and medical neglect of children in Hamilton County, OH Specialized investigator at Cincinnati Children’s Hospital Child Advocacy Center: The Mayerson Center. Led investigations for child maltreatment allegations by conducting face-to-face interviews, court testimony, and coordination of alternative care in a fast paced, high-pressure environment. Utilized numerous electronic systems and resources to conduct criminal background… Show more Investigated allegations of sexual abuse, physical abuse, and medical neglect of children in Hamilton County, OH Specialized investigator at Cincinnati Children’s Hospital Child Advocacy Center: The Mayerson Center. Led investigations for child maltreatment allegations by conducting face-to-face interviews, court testimony, and coordination of alternative care in a fast paced, high-pressure environment. Utilized numerous electronic systems and resources to conduct criminal background checks, find Children’s Services history, medical history, state assistance history, and determine relationships. Developed and utilized communication skills to interface with people of various backgrounds including alleged perpetrators, victims, and collaterals. Collaborated with police, attorneys, social services agencies, and medical professionals in a multidisciplinary team. Created official client reports and other technical communications, subject to being subpoenaed in court. Show less

Case Manager

• Aug 2013 - May 2014

Serving victims of sexual exploitation, prostitution, and human trafficking in Dane County Provide supportive counseling and case management services to trauma victims who have experienced human trafficking and sexual exploitation through a trauma informed interdisciplinary model Facilitate a support group for clients focusing on their personal strengths, struggles, and areas of growth Collaborate with Peer Leaders--”a group designed to encourage, include, and represent the diverse… Show more Serving victims of sexual exploitation, prostitution, and human trafficking in Dane County Provide supportive counseling and case management services to trauma victims who have experienced human trafficking and sexual exploitation through a trauma informed interdisciplinary model Facilitate a support group for clients focusing on their personal strengths, struggles, and areas of growth Collaborate with Peer Leaders--”a group designed to encourage, include, and represent the diverse population served at Respect”--to develop strategies and ideas to improve services provided to clients Managed social barriers of mental health, homelessness, and substance abuse of victims in case management Develop training manual and policy and procedure guide for upcoming Outreach Program Conduct training for Outreach Program Staff on issues regarding professional conduct, respect for potential clients, emotional and physical safety, and promoting Project Respect to the community Consulted with law enforcement team members to provide services to minors who have been trafficked Research and develop a Resource Guide for the Wisconsin Western District Anti-Human Trafficking Task Force Work independently on community organizing and macro practice within Project Respect and the community Show less Serving victims of sexual exploitation, prostitution, and human trafficking in Dane County Provide supportive counseling and case management services to trauma victims who have experienced human trafficking and sexual exploitation through a trauma informed interdisciplinary model Facilitate a support group for clients focusing on their personal strengths, struggles, and areas of growth Collaborate with Peer Leaders--”a group designed to encourage, include, and represent the diverse… Show more Serving victims of sexual exploitation, prostitution, and human trafficking in Dane County Provide supportive counseling and case management services to trauma victims who have experienced human trafficking and sexual exploitation through a trauma informed interdisciplinary model Facilitate a support group for clients focusing on their personal strengths, struggles, and areas of growth Collaborate with Peer Leaders--”a group designed to encourage, include, and represent the diverse population served at Respect”--to develop strategies and ideas to improve services provided to clients Managed social barriers of mental health, homelessness, and substance abuse of victims in case management Develop training manual and policy and procedure guide for upcoming Outreach Program Conduct training for Outreach Program Staff on issues regarding professional conduct, respect for potential clients, emotional and physical safety, and promoting Project Respect to the community Consulted with law enforcement team members to provide services to minors who have been trafficked Research and develop a Resource Guide for the Wisconsin Western District Anti-Human Trafficking Task Force Work independently on community organizing and macro practice within Project Respect and the community Show less

Sales Associate

• Jun 2010 - Dec 2013

Cashier, Sales, and Inventory Worked directly with customers on a daily basis to meet their needs while maximizing sales Trusted with large amounts of money during sales transactions Used organizational skills to develop a easily accessible inventory for customer satisfaction Cashier, Sales, and Inventory Worked directly with customers on a daily basis to meet their needs while maximizing sales Trusted with large amounts of money during sales transactions Used organizational skills to develop a easily accessible inventory for customer satisfaction

Case Manager

• Jan 2013 - May 2013

Developed case management and counseling skills while working with children from elementary school ages through high school students in Private Hospitalization setting during micro level case management. Organized group work and acquired leadership skills through mezzo level group programs with students to learn proper classroom and social behaviors. Utilized supervision time for concerns and questions while working independently as a Behavioral Specialist and Case Manager. Developed case management and counseling skills while working with children from elementary school ages through high school students in Private Hospitalization setting during micro level case management. Organized group work and acquired leadership skills through mezzo level group programs with students to learn proper classroom and social behaviors. Utilized supervision time for concerns and questions while working independently as a Behavioral Specialist and Case Manager.

Manager: Xavier University Men's Rugby Club

• Aug 2010 - Apr 2013

Oversaw the maintenance, transportation, and upkeep of team equipment and medical supplies. Worked quickly and effectively under high pressure situations, such as treating injuries and gathering needed supplies. Budgeted purchase of necessary supplies for team events and outings. Engaged with donors during Alumni Events to encourage continued financial and physical support of the club. Partnered with Club coaches, team officers, and directors to budget, plan team fundraising and… Show more Oversaw the maintenance, transportation, and upkeep of team equipment and medical supplies. Worked quickly and effectively under high pressure situations, such as treating injuries and gathering needed supplies. Budgeted purchase of necessary supplies for team events and outings. Engaged with donors during Alumni Events to encourage continued financial and physical support of the club. Partnered with Club coaches, team officers, and directors to budget, plan team fundraising and camps, and form annual goals. Show less Oversaw the maintenance, transportation, and upkeep of team equipment and medical supplies. Worked quickly and effectively under high pressure situations, such as treating injuries and gathering needed supplies. Budgeted purchase of necessary supplies for team events and outings. Engaged with donors during Alumni Events to encourage continued financial and physical support of the club. Partnered with Club coaches, team officers, and directors to budget, plan team fundraising and… Show more Oversaw the maintenance, transportation, and upkeep of team equipment and medical supplies. Worked quickly and effectively under high pressure situations, such as treating injuries and gathering needed supplies. Budgeted purchase of necessary supplies for team events and outings. Engaged with donors during Alumni Events to encourage continued financial and physical support of the club. Partnered with Club coaches, team officers, and directors to budget, plan team fundraising and camps, and form annual goals. Show less

Advocate; Assistant Case Manager

• Aug 2012 - Dec 2012

Work on hotline, facilitating phone calls of those in need of shelter and care from domestic violence situations Shadowed Case Managers in providing needs for residents of the shelter to find mental, physical or emotional aid, shelter, and economic stability Utilized supervision by administrative director of shelter to further learning by asking questions, requesting suggestions, and shadowing administrative duties of the shelter Was advocate for residents within the shelter helping… Show more Work on hotline, facilitating phone calls of those in need of shelter and care from domestic violence situations Shadowed Case Managers in providing needs for residents of the shelter to find mental, physical or emotional aid, shelter, and economic stability Utilized supervision by administrative director of shelter to further learning by asking questions, requesting suggestions, and shadowing administrative duties of the shelter Was advocate for residents within the shelter helping intake and assess their needs for case managers Show less Work on hotline, facilitating phone calls of those in need of shelter and care from domestic violence situations Shadowed Case Managers in providing needs for residents of the shelter to find mental, physical or emotional aid, shelter, and economic stability Utilized supervision by administrative director of shelter to further learning by asking questions, requesting suggestions, and shadowing administrative duties of the shelter Was advocate for residents within the shelter helping… Show more Work on hotline, facilitating phone calls of those in need of shelter and care from domestic violence situations Shadowed Case Managers in providing needs for residents of the shelter to find mental, physical or emotional aid, shelter, and economic stability Utilized supervision by administrative director of shelter to further learning by asking questions, requesting suggestions, and shadowing administrative duties of the shelter Was advocate for residents within the shelter helping intake and assess their needs for case managers Show less

Sales Associate

• May 2012 - Dec 2012

Sales, Cashier, Customer Service Worked directly with customers on a daily basis to meet their needs while maximizing sales Trusted with large amounts of money during sales transactions Met the needs of my customers by ensuring the best product possible for their needs within and outside of the store Sales, Cashier, Customer Service Worked directly with customers on a daily basis to meet their needs while maximizing sales Trusted with large amounts of money during sales transactions Met the needs of my customers by ensuring the best product possible for their needs within and outside of the store