Megan Fahey Phripp, MBA
Program Manager - Service Quality at Devoted Health- Claim this Profile
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Bio
Lisa D.
I had the pleasure of co-managing Megan during her time as an intern at Kel & Partners. Megan is the definition of a go-getter and always gave 110% in any project that was given to her. Her positive attitude and attention to detail will make her a great asset to any team she sets out to be part of.
LinkedIn User
Megan was a student in my Strategic Management capstone course where she demonstrated strong critical thinking skills. Her group was an early leader in an online Strategy simulation game which competed in the areas of highest revenue, stock price, return on equity, and credit rating. Through the course activities Megan demonstrated an ability to connect profitability, shareholder value, and corporate social responsibility. She also demonstrated leadership skills within her group and never hesitated to ask clarifying questions to ensure that she was completing assignments correctly. I’m happy to recommend Megan and I believe she would be an asset to any organization.
Lisa D.
I had the pleasure of co-managing Megan during her time as an intern at Kel & Partners. Megan is the definition of a go-getter and always gave 110% in any project that was given to her. Her positive attitude and attention to detail will make her a great asset to any team she sets out to be part of.
LinkedIn User
Megan was a student in my Strategic Management capstone course where she demonstrated strong critical thinking skills. Her group was an early leader in an online Strategy simulation game which competed in the areas of highest revenue, stock price, return on equity, and credit rating. Through the course activities Megan demonstrated an ability to connect profitability, shareholder value, and corporate social responsibility. She also demonstrated leadership skills within her group and never hesitated to ask clarifying questions to ensure that she was completing assignments correctly. I’m happy to recommend Megan and I believe she would be an asset to any organization.
Lisa D.
I had the pleasure of co-managing Megan during her time as an intern at Kel & Partners. Megan is the definition of a go-getter and always gave 110% in any project that was given to her. Her positive attitude and attention to detail will make her a great asset to any team she sets out to be part of.
LinkedIn User
Megan was a student in my Strategic Management capstone course where she demonstrated strong critical thinking skills. Her group was an early leader in an online Strategy simulation game which competed in the areas of highest revenue, stock price, return on equity, and credit rating. Through the course activities Megan demonstrated an ability to connect profitability, shareholder value, and corporate social responsibility. She also demonstrated leadership skills within her group and never hesitated to ask clarifying questions to ensure that she was completing assignments correctly. I’m happy to recommend Megan and I believe she would be an asset to any organization.
Lisa D.
I had the pleasure of co-managing Megan during her time as an intern at Kel & Partners. Megan is the definition of a go-getter and always gave 110% in any project that was given to her. Her positive attitude and attention to detail will make her a great asset to any team she sets out to be part of.
LinkedIn User
Megan was a student in my Strategic Management capstone course where she demonstrated strong critical thinking skills. Her group was an early leader in an online Strategy simulation game which competed in the areas of highest revenue, stock price, return on equity, and credit rating. Through the course activities Megan demonstrated an ability to connect profitability, shareholder value, and corporate social responsibility. She also demonstrated leadership skills within her group and never hesitated to ask clarifying questions to ensure that she was completing assignments correctly. I’m happy to recommend Megan and I believe she would be an asset to any organization.
Experience
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Devoted Health
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United States
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Hospitals and Health Care
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700 & Above Employee
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Program Manager - Service Quality
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Aug 2022 - Present
- Responsible for the development and delivery of quality assurance programs for both onshore and offshore resources to enable staff to successfully execute functions within the Membership Operations department. - Accountable for end to end service quality work performed for the Membership Operations staff, including the development of tools, scoring mechanisms and ongoing monitoring procedures. - Accountable for analyzing results and outcomes of monitoring and translating them to… Show more - Responsible for the development and delivery of quality assurance programs for both onshore and offshore resources to enable staff to successfully execute functions within the Membership Operations department. - Accountable for end to end service quality work performed for the Membership Operations staff, including the development of tools, scoring mechanisms and ongoing monitoring procedures. - Accountable for analyzing results and outcomes of monitoring and translating them to trainings and/or process changes for the department. - Develop and deliver training and coaching plans when results from monitoring work deem it necessary to the continued success and compliance of the Membership Operations team. Show less - Responsible for the development and delivery of quality assurance programs for both onshore and offshore resources to enable staff to successfully execute functions within the Membership Operations department. - Accountable for end to end service quality work performed for the Membership Operations staff, including the development of tools, scoring mechanisms and ongoing monitoring procedures. - Accountable for analyzing results and outcomes of monitoring and translating them to… Show more - Responsible for the development and delivery of quality assurance programs for both onshore and offshore resources to enable staff to successfully execute functions within the Membership Operations department. - Accountable for end to end service quality work performed for the Membership Operations staff, including the development of tools, scoring mechanisms and ongoing monitoring procedures. - Accountable for analyzing results and outcomes of monitoring and translating them to trainings and/or process changes for the department. - Develop and deliver training and coaching plans when results from monitoring work deem it necessary to the continued success and compliance of the Membership Operations team. Show less
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Education
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2021 - 2023
Suffolk University
Master of Business Administration - MBA -
2021 - 2021
University of Massachusetts Amherst
Graduate Level Coursework -
2011 - 2015
Emmanuel College
Bachelor's degree, Business Management
Community
