Experience

Acropolis Technology Group, An IT Solutions Company

• United States
• IT Services and IT Consulting
• 1 - 100 Employee

• CST

  • Jun 2022 - Present



Apple

• United States
• Computers and Electronics Manufacturing
• 700 & Above Employee

• Mac Genius

  • Aug 2014 - Jun 2022

  • Chosen to pivot into a remote role providing chat support for up to three customers at a time during the COVID-19 Pandemic. • Implemented a coworker mentorship program, working with management to develop technical skills within the team. • Repaired the relationship between the customer and Apple with excellent customer service. Troubleshoot and repair all iOS devices and Mac computers, both software and hardware, through use of diagnostics, visual mechanical inspections, and use of probing questions. • Be a peer leader, being available to answer team questions and knowing where to and answers. • Knowledge of new and emerging trends in entertainment, gaming, technology, and art to serve customer needs and answer questions. Show less



Cardinal Graphics Inc.

• Freelance Graphic Artist

  • 2006 - Aug 2014

  • Assisted clients with color proofing and personalization of printed catalog and online marketing visuals. • Photographed product for use in online marketing visuals. Activities • Assisted clients with color proofing and personalization of printed catalog and online marketing visuals. • Photographed product for use in online marketing visuals. Activities