Experience

SGA (Boston | New York)
• United States
• Architecture and Planning
• 1 - 100 Employee
• Project Designer

  • Apr 2021 - Present


Fennick McCredie Architecture

• United States
• Architecture and Planning
• 1 - 100 Employee

• Architectural Designer

  • Nov 2018 - Jan 2021

  • Produced construction documents for all stages of design, including Bid documents, as part of a design team for transportation authority clients. Projects included public facing airport terminals, secure airport operations such as baggage system upgrades and airline offices, and large-scale office renovations. • Documented existing conditions in field, and reconciled Revit models, as necessary. • Assisted in MEP consultant coordination for construction documents and during construction administration. • Analyzed and documented code related concerns, and coordinated with code consultant, as necessary. • Analyzed and diagrammed project concepts such as program, circulation, phasing, for internal and external presentations. • Developed and documented design options for client consideration, as part of a team. • Researched products and materials, and coordinated delivery and storage of project samples, as necessary. • Developed interior finish concept presentations and material boards, as part of a team. • Developed millwork and other project details, as part of a design team. • Documented existing FF+E conditions for client and coordinate with contract supplier to provide FF+E quotes and pay orders. • Attended client meetings and assisted in documentation of meeting minutes. • Logged and tracked incoming and outgoing Submittals and RFIs, forwarded and coordinated with consultants, as necessary. • Voluntarily participated in office initiatives and projects such as IIDA, the ARE study group, Activities Committee, CA roundtable, and Young Professionals Forum. • Developed other project deliverables requested by the client and/or assigned by the Team Lead or Project Architect. Show less



D.W. Arthur Associates Architecture, Inc.

• United States
• Architecture and Planning
• 1 - 100 Employee

• Intern Architect

  • Jul 2015 - Dec 2017

  • Manage projects for long-standing clients related to tenant renovations: complete code reviews, draft permitting and construction documents, consultant coordination, interior finishes selection, construction administration, coordinate punch list and final construction control documents. • Assist on projects as needed: sending/receiving submittals and RFIs, redline edits, renderings and photo edits, site visits and existing conditions documentation, presentation and construction documents/specifications. • Assist in creation and maintenance of marketing materials including website and associated journal, diagrammatic animations, proposal brochures, and competition submissions. • Document existing office processes and standards, manage server back-ups, maintain COI documentation, assist in resolving IT issues as necessary. • Maintain the material library and contact product representatives as required, including scheduling presentations. • Maintain printer supplies, coordinate refill orders, assist in meter reads and reports for billing. • Maintain shipping supplies, prepare shipping labels and packaging. • Answer the phone and direct calls to appropriate party. • Perform other duties or special projects as may be assigned by Principal. Show less



MAXIMUS

• Australia
• Advertising Services
• 1 - 100 Employee

• Sr. Training Specialist

  • Jun 2013 - Jun 2015

  • Facilitate job training for new and existing employees in a classroom setting.• Design training materials incorporating adult learning theory, interactive training techniques, assessments, as wellas context-specific exercises, job aids, manuals and other learning tools.• Manage multiple deliverable deadlines with flexibility to requested changes.• Research, review, evaluate, and modify existing and proposed programs. This includes developing trainingmodules, job aids, exercises, instructor, and participant materials.• Develop and implement staff development programs that support the project’s organizational improvementinitiatives.• Design instructor-led and eLearning programs for a variety of topics (functional, management and professionaldevelopment).• Perform other duties or special project as may be assigned by management. Show less

• Supervisor, Member and Provider Services

  • Nov 2012 - Jun 2013

  • Supervised a team of customer service representatives by facilitating program knowledge.• Applied principles of performance management and goal setting with side by side coaching based on qualitymonitoring and observation.• Reconciled member and provider issues upon escalation.• Helped ensure compliance with contract obligations by monitering queue status and schedule adherence.• Lead meetings to keep staff informed of all updates and changes.• Maintained attendance records and approved timesheets.• Initiated corrective action as appropriate. Show less

• Customer Service Representative, MassHealth Member Services

  • Oct 2011 - Nov 2012

  • Solved MassHealth members questions and concerns pertaining to their health insurance by answering inboundtelephone calls and resolving issues with eligibility, covered services, managed care and general customer service inquiries.


Japonaise Cafe
• United States
• Restaurants
• 1 - 100 Employee
• Cashier

  • Oct 2010 - Feb 2011

Regal Entertainment Group
• United States
• 1 - 100 Employee
• Associate Manager

  • May 2007 - Oct 2010