Experience

Children's Friend

• United States
• Individual and Family Services
• 1 - 100 Employee

• Director of Talent

  • Mar 2023 - Present

  Providence, Rhode Island, United States



Equity National Title & Closing

• United States
• Real Estate
• 1 - 100 Employee

• Human Resources Director

  • Apr 2019 - Present

  Providence, Rhode Island



UNIVERSITY SURGICAL ASSOCIATES

• Human Resources Specialist

  • Feb 2015 - Apr 2019

  Rumford, Rhode Island



University Surgical Associates

• Surgical Education Coordinator

  • Jul 2015 - Mar 2017

  Providence, Rhode Island Coordinate surgical internships and sub-I's for medical students at Brown University to rotate at Rhode Island Hospital for the Department of Surgery

• Executive Assistant

  • Feb 2015 - Jul 2015

  Work for Chief of Trauma, Program Director of RI Burn Center, and Associate Professor in Surgery at RI Hospital



Fresenius Medical Care North America

• United States
• Hospitals and Health Care
• 700 & Above Employee

• Supervisor

  • Mar 2011 - Feb 2015

  Manage 5 teams, approximately 30 employees covering dialysis admissions from Maine through Delaware states Create and provide presentations in person and through WebEx presentations to new clinics, Clinical Managers and Upper Management as requested and assigned from Director of Operations and Regional Vice Presidents. Conduct biweekly conference calls with both Regional Vice Presidents and all Upper Management staff in area to discuss concerns or issues with dialysis admissions. … Show more Manage 5 teams, approximately 30 employees covering dialysis admissions from Maine through Delaware states Create and provide presentations in person and through WebEx presentations to new clinics, Clinical Managers and Upper Management as requested and assigned from Director of Operations and Regional Vice Presidents. Conduct biweekly conference calls with both Regional Vice Presidents and all Upper Management staff in area to discuss concerns or issues with dialysis admissions. Complete Human Resource tasks daily including employee payroll, annual reviews, corrective actions and performance improvement plans. Approve Paid Time off request and manage staffing coverage daily. Oversee Team Leads to ensure they are properly coaching and monitoring their teams. Monitor Patient Intake Coordinators to ensure they are completing necessary tasks on an efficient and proactive basis in the best interest of the company. Adhere to company policy and practices and adapt myself and team to policy changes as necessary. Review medical records and assist employees with difficult admissions as needed. Actively use customer service and communication skills in interacting with referral sources, clinics, and upper management. Assist in creation and training of new systems, policies and procedures. Mentor new employees. Travel as necessary to attend meetings and conferences to promote and present on the admissions office. Answer approximately 30 inboud calls and make over 50 outbound calls daily. Distribute yearly raises to employees withing budget guidelines. Show less



Citadel Broadcasting WUHT Hot1077

• Broadcast Media Production and Distribution
• 1 - 100 Employee

• Content Producer

  • Feb 2010 - Mar 2011

  Researched and compiled news articles for 630WPRO.com. Edited and proofread articles posted on the site. Wrote press releases on an as needed basis. Responsible for the maintenance and consistent updating of the website. Created graphics and ads for the website. Filmed and edited video. Edited and posted audio. Created special presentations as assigned by supervisor.



Shaw's Supermarkets

• Retail Groceries
• 1 - 100 Employee

• Customer Service Representative

  • Aug 2004 - Feb 2010

  Operated cash register with consistent draw tills. Consistently even draw tills and perfect attendance led to promotion to service desk in January 2005. Answered telephones, transferred calls Dealt with customer complaints and resolve customer concerns quickly and proactively. Responsible for the store safe and large sums of money at the service desk. Calculated bank deposits totaling approximately $15,000 nightly. Promotion in summer 2008 to Customer Service Representative… Show more Operated cash register with consistent draw tills. Consistently even draw tills and perfect attendance led to promotion to service desk in January 2005. Answered telephones, transferred calls Dealt with customer complaints and resolve customer concerns quickly and proactively. Responsible for the store safe and large sums of money at the service desk. Calculated bank deposits totaling approximately $15,000 nightly. Promotion in summer 2008 to Customer Service Representative (CSR), requiring me to supervise front end and cashiers. Responsible for a team of a minimum of 15 employees, scheduling breaks and dealing with problems that arose to maintain customer satisfaction. Created weekly employee work time schedules and inserted them into scheduling computer system. Show less