Director of Professional Services

• Feb 2023 - Present

Senior Project Manager

• May 2021 - Present

Client Engagement Partner

• Dec 2006 - May 2021

As a Client Engagement Manager I plan, execute, and deliver projects within triple constraints of time, budget and scope objectives, including acquiring resources and coordinating efforts of team members in order to deliver projects according to plan. Identify, effectively communicate, and resolve project issues and risks. Develop risk mitigation plans. Effectively convey project status to project stakeholders. Coach, mentor, and motivate team members, influencing them to take positive action and accountability for assigned work. Grow long-term relationships with clients. Show less

Events Manager

• Jan 1997 - Dec 2006

As the Events Mangager at IHI I supervised and provided leadership to the Event Planning team. Continuously improved processes and systems that support event management. Facilitated the Program Design of events, including setting financial targets, goals, and objectives. Gathered information and make decisions about conference locations. Developed and managed overall meeting budgets with internal team as well as individual meeting budgets. Negotiated hotel contracting, AV, and other vendor relations. Reviewed evaluations from attendees and staff and implemented suggestions for improvement. Show less