Experience

Sunseekers Sunbeds

• United Kingdom
• Retail
• 1 - 100 Employee

• Sales Floor Team Member

  • Jul 2022 - Present

  • Taking customer payments and managing end of day cash ups • Promoting products to customers, and monitoring sales to meet KPIs • Opening and closing the shop independently • Ensuring general cleanliness of the building, following the daily check lists • Delivering good customer service, guaranteeing customers have a pleasant experience • Generating end of day reports, including products and sales analysis • Taking customer payments and managing end of day cash ups • Promoting products to customers, and monitoring sales to meet KPIs • Opening and closing the shop independently • Ensuring general cleanliness of the building, following the daily check lists • Delivering good customer service, guaranteeing customers have a pleasant experience • Generating end of day reports, including products and sales analysis



Elver E-commerce Accountants

• United Kingdom
• Accounting
• 1 - 100 Employee

• Accountancy Placement

  • Jan 2022 - Apr 2022

  Short term Accountancy placement as part of an Employability module (BUS2019). • Utilising Dext to process purchase invoices • Using online accounting software’s, such as Xero, for various platforms and market places • Balance sheet reconciliations • Reconciliation of bank transactions Short term Accountancy placement as part of an Employability module (BUS2019). • Utilising Dext to process purchase invoices • Using online accounting software’s, such as Xero, for various platforms and market places • Balance sheet reconciliations • Reconciliation of bank transactions



Empire Cinemas

• United Kingdom
• Entertainment Providers
• 100 - 200 Employee

• Sales Floor Team Member

  • Aug 2021 - Dec 2021

  • Taking customers’ orders and processing them through the till, whilst engaging in conversation with the customer making them feel welcome. • Promoting offers to customers that are beneficial to them. • Ensuring all stock is filled and rotated. • Demonstrating good hygiene by carrying out frequent cleaning routines and carefully handling food/drinks. • Regularly checking health and safety regulations, including risk assessments, that need to be carried out in the workplace. • Communicating with colleagues to ensure are jobs are completed in a timely manner, by organizing and designating tasks. Show less



ALBERT'S RESTAURANT & BAR LTD

• Wigan, England, United Kingdom

• Waitress

  • May 2021 - Aug 2021

  • Welcoming customers into the restaurant, greeting them with a friendly and positive attitude to promote a pleasant experience. • Assisting customers when they have any queries and ensuring they are satisfied with the information that they are provided with. • Reviewing customers’ orders and relaying with other staff members to ensure that they are served with the correct food/drink to avoid disappointment. • Promptly serving customers with their desired food and drinks. • Maintaining the presentation and hygiene of the workplace by organising and cleansing surfaces, in line with COVID-19 guidelines. • Cleaning and polishing cutlery ready for customers to use. • Preparing the restaurant for the following day by completing a daily checklist, making sure all tasks are completed effectively. Show less



Lowri Beck Services Limited

• United Kingdom
• Utilities
• 300 - 400 Employee

• Customer Service Advisor

  • Oct 2018 - Jul 2019

  • Handling calls with suppliers and/or customers regarding booking smart meter appointments, whilst ensuring excellent customer service is delivered. • Managing customer appointments and complaints involving liaising with different departments to come to a suitable resolution for the customer. • Working as part of a team to establish ways of maximizing the number of smart meter bookings to improve statistics. • Administration duties on internal systems such as generating letters to be sent out to customers. • Any other ad hoc duties requested by managers or the directors of the company (e.g., generating team statistics, checking the safety of the workplace) • Assisting in other departments based on the need of the contact centre (e.g., commissioning, emergency team). Show less