Experience

Bridge Housing Limited

• Australia
• Non-profit Organization Management
• 1 - 100 Employee

• Pathways Housing Manager

  • Apr 2023 - Present

  Working to the Customer Service Charter and Housing policies and procedures Timely processing and assessing of applications Providing advice, information and referrals to assist clients Helping meet the financial goals of the team by allocating available properties to clients within required timeframes Maintaining good relationships with support agencies and other stakeholders Actioning documentation and administrative duties in a timely manner within HOMES and SDM software and other relevant IT systems Show less



North Coast Community Housing

• Australia
• Non-profit Organization Management
• 1 - 100 Employee

• Tenancy manager

  • Oct 2020 - Apr 2023

  Responding to tenant enquiries, complaints, and grievances Managing appeals processes and tribunal representation Sustain tenancies and high-level tenant satisfactions Conducting regular property inspections and reporting any repairs and maintenance issues Work with support coordinators and support providers to ensure holistic wellbeing to sustain tenancies Financial management including: rent, arrears management, tenant debt, voids and vacancies, bonds and recharges Building and maintaining relationships with tenants, support providers, and communities to create sustainable communities Show less



Bridge Housing Limited

• Australia
• Non-profit Organization Management
• 1 - 100 Employee

• Pathways Housing Manager

  • Aug 2016 - Oct 2020

  Working to the Customer Service Charter and Housing policies and procedures Timely processing and assessing of applications Facilitating access to temporary accommodation as needed Providing advice, information and referrals to assist clients Helping meet the financial goals of the team by allocating available properties to clients within required timeframes Maintaining good relationships with support agencies and other stakeholders Actioning documentation and administrative duties in a timely manner within HOMES and SDM software and other relevant IT systems Show less



Boolangle LALC -

• Casino, New South Wales, Australia

• Aboriginal Specialist Homelessness Service Co-Ordinator

  • Feb 2014 - Jul 2016

  Working from a Strength based case management approach by building on personal strengths Assisting with housing applications and utilising all housing products and services through DCJ (Dept of Communities and Justice) Administrative, reports and data entry kept updated and accurate. Good time management skills - Scheduling meetings, appointments and keeping to deadlines Assisting with applying for housing in the private rental market Practicing confidentiality in high regard when working with Aboriginal communities Practicing and nurturing Trauma Informed Care Show less



Bridge Housing Ltd

• Redfern, New South Wales, Australia

• Pathways Administrator

  • Jun 2011 - Aug 2012

  First point of contact for applicants applying for social housing Intake of applications, ensuring all applications are stamped recorded and electronically saved into systems Ensuring applications are ready to be assessed and have all the required documentation, where needed Refer applicants to suitable and appropriate support services Telephone canvassing and letter writing. First point of contact for applicants applying for social housing Intake of applications, ensuring all applications are stamped recorded and electronically saved into systems Ensuring applications are ready to be assessed and have all the required documentation, where needed Refer applicants to suitable and appropriate support services Telephone canvassing and letter writing.



Weave Women and Children Centre

• Waterloo, NSW

• Case manager

  • Jul 2010 - Jun 2011

  Providing strength based case work Support with applying for housing and housing products through Housing NSW Court support Maintaining client information and files kept updated Providing transport Providing appropriate support letters where required to best support and advocate for clients General office duties Providing strength based case work Support with applying for housing and housing products through Housing NSW Court support Maintaining client information and files kept updated Providing transport Providing appropriate support letters where required to best support and advocate for clients General office duties