Experience

neoRhino IT Solutions

• United States
• Information Technology & Services
• 1 - 100 Employee

• Information Technology Project Manager

  • Sep 2019 - Present

• Compliance Specialist

  • Aug 2018 - Present

• Help Desk Team Lead

  • Feb 2017 - Sep 2019

• Helpdesk Technician

  • Apr 2015 - Feb 2017



P2P Computers

• IT Technician

  • Jan 2015 - Apr 2015



Music Factory

• Piano Instructor

  • Jan 2008 - Mar 2015

  •Interact with a diverse group of people on a weekly basis and create a lesson plan that is specific to the student •Manage client accounts, payments, missed lessons, scheduling issues, etc •Interact with a diverse group of people on a weekly basis and create a lesson plan that is specific to the student •Manage client accounts, payments, missed lessons, scheduling issues, etc



The City Technology Group

• United States
• Information Technology & Services
• 1 - 100 Employee

• Field Service Technician

  • Apr 2013 - Jan 2014

  The City Technology Group is a Managed IT Services group with a core function to provide IT (Information Technology) Services to smaller and medium sized businesses. Field Service Technicians are sent to client sites for scheduled service calls and emergency repair calls. •Visited client locations on a weekly basis in order to provide on-site assistance •Provided break/fix assistance at all times over the phone (from home office and cell) and on-site •Managed confidential client information and other client data using Excel and database software •Managed an in-house ticketing system with a positive close rate •Oversaw and provided guidance to call center technicians •Handled all interactions with the NOC (Network Operations Center) which was based overseas •Managed and inventoried all equipment at every client site, including firmware updates, anti-virus and anti-malware updates and management, OS updates •Troubleshot issues with site-specific equipment and software, including receipt printers, bar code scanners, cameras, inmate management software, dispatch management software (CrimeStoppers), Incode



Hewlett Packard Enterprise

• United States
• IT Services and IT Consulting
• 700 & Above Employee

• Computer Deployment Technician

  • Jan 2013 - May 2013

  •Transition end-users to new equipment •Deliver equipment to end-user’s location •Configure equipment characteristic to end-user’s organization’s specifications •Migrated user data from old to new hardware •Verify software and hardware capability •Configure any peripheral devices (including personal-use printers, commercial-sized printers, faxes, scanners) and ensure legacy device compatibility •Troubleshoot any issues that may occur during entire process •Answer end-user’s concerns and questions •Handle “tickets” to troubleshoot and resolve for end-users post-deployment



Geek Squad

• IT Services and IT Consulting
• 700 & Above Employee

• Consultation Agent

  • Apr 2010 - Feb 2013

  •Provide technical support, troubleshoot, repair, and configure client systems to their needs and specifications. •Consult with clients regarding repairing or replacing their systems, software support, hardware support, etc. •Answer phones in order to assist clients with questions and remote troubleshooting. •Manage and maintain an organized system of paperwork in a secure manner according to data privacy policies. •Queue and handle a large volume of clients at one time in order to quickly assess needs and direct clients to their appropriate locations in order to control customer satisfaction and wait times. •Maintain a constant contact with clients in order to ensure their satisfaction with the service and offer information for their systems, including purchasing any additional services and pick-up times. •Use the given software for the different repair queues (in-repair, completed, etc.) to maintain these queues to ensure quick turn-time and client satisfaction.