Experience

USAA Casualty Insurance Company

• United States
• Insurance
• 1 - 100 Employee

• Development Product Owner

  • Oct 2022 - Present

  Development Product Owner at USAA in P&C Claims Modernization and Development Serves as a direct representative of the business on an agile team by translating business needs and vision to write and refine user stories, prioritize work, and collaborate with technical teamsUtilizes agile and waterfall methodologies to effectively solution defects, prioritize work, and communicate needs to development teams

• Claims MODel Office Non-Injury Adjuster

  • Mar 2022 - Oct 2022

  Collaborated with MOD Readiness Team to aid in implementing Guidewire ClaimCenter to largerclaims adjuster populationExposed to technical software and product requirements for claims processingAnalyzed business requirements to identify opportunities for business processesIdentified and assisted in analysis of system defects or issuesServed as a subject matter expert to peers during staged rollout of new claims system



USAA

• United States
• Financial Services
• 700 & Above Employee

• Property and Casualty Adjuster

  • Apr 2019 - Mar 2022

  Investigate, evaluate, negotiate, and adjust moderately complex auto claims Determine legal liability to equitably settle/defend in compliance with all state regulatory laws Submitted five USAA Labs Innovation Ideas to enhance auto claims experience Implemented USAA Labs Innovation Ideas for company-wide claim processes for inefficiency identified in consumer experience Member on specialized Process Improvement Team for P&C Claims FNOL process Investigate, evaluate, negotiate, and adjust moderately complex auto claims Determine legal liability to equitably settle/defend in compliance with all state regulatory laws Submitted five USAA Labs Innovation Ideas to enhance auto claims experience Implemented USAA Labs Innovation Ideas for company-wide claim processes for inefficiency identified in consumer experience Member on specialized Process Improvement Team for P&C Claims FNOL process



Northside ISD

• United States
• Education Administration Programs
• 700 & Above Employee

• Substitute Teacher

  • Dec 2018 - Apr 2019

  Implemented lesson plans left by full-time teacher Maintained classroom management Catered to student and school needs Implemented lesson plans left by full-time teacher Maintained classroom management Catered to student and school needs



Abilene Christian University

• United States
• Higher Education
• 700 & Above Employee

• COBA Ambassador

  • Jun 2018 - Dec 2018

  Give tours of the business building to prospective new studentsAnswer any questions families have regarding COBA, ACU, or any of our degree programsAssist with Admitted Students DaysGive campus tours to any visiting students Represent accounting and finance students by being on student panels for admitted students days

• Teaching Assistant

  • Aug 2017 - Dec 2018

  Acted as an administrative assistant to Jozell Brister, professor of Microeconomics, Macroeconomics, and Money and BankingGraded quizzes and testUpkeep of grading books and online materialsCommunicated to classes any class news or course updates Served as a tutor for Microeconomics, Macroeconomics, and Money and Banking



Enactus, Abilene Christian University Chapter

• Abilene, Texas Area

• Vice President of Youth and Child Programming

  • Aug 2017 - Aug 2018

  Planned and Executed four projects in the community of Abilene promoting entrepreneurship among children Liaison for ACU and Abilene community for projects Hosted and Planned annual Abilene Children's Business Fair (an Acton Children's Business Fair) Created Process Guides for Enactus projects for future position holders Competed in the Regional Enactus competition - Advanced to National Enactus competition Planned and Executed four projects in the community of Abilene promoting entrepreneurship among children Liaison for ACU and Abilene community for projects Hosted and Planned annual Abilene Children's Business Fair (an Acton Children's Business Fair) Created Process Guides for Enactus projects for future position holders Competed in the Regional Enactus competition - Advanced to National Enactus competition