Experience

Engineering Excellence

• National Accounts Lead Dispatcher



Engineering Excellence

• United States
• Facilities Services
• 1 - 100 Employee

• National Accounts Lead Dispatcher

  • Jun 2011 - Present

  Responsibility for leading and managing 24x7 HVAC customer service center. • Provide outstanding care for national retail clients such as The Home Depot, Walgreens, and Value City Furniture to name a few • Monitor daily call performance • Resolve client escalations and issues • Managing incoming electronic client and provider messages • Negotiate service delivery with both internal and external technicians • Create, process and complete work orders for service and new equipment installations • Work cross functionally to problem solve emergency situations. • Support project management on pre-installation, in progress installation and post-installation of unit replacement projects • Mentor and develop all incoming new hires to achieve performance metrics Show less



CVS Pharmacy

• United States
• Pharmaceutical Manufacturing
• 700 & Above Employee

• Cashier/Stock

  • Mar 2004 - Aug 2008

  Responsibility for checking out customers, stocking shelves and developing photos. • Provided excellent customer service while maintaining a balanced cash drawer • Successfully develop incoming photo orders within one hour target • Responsible for stocking and facing shelves in all areas of the store Responsibility for checking out customers, stocking shelves and developing photos. • Provided excellent customer service while maintaining a balanced cash drawer • Successfully develop incoming photo orders within one hour target • Responsible for stocking and facing shelves in all areas of the store