Experience

Spectrum Ophthalmics

• United Kingdom
• Medical Equipment Manufacturing
• 1 - 100 Employee

• Administrative Secretary

  • Aug 2018 - Present

  Liaising with recruiters to compose offer letters and contracts for candidates Organising starter packs for new employees Assisting Director & Senior Management; arranging travel, accommodation and business meetings Support for 15 Sales Representatives, assembling quotes and invoices for customers Keeping personnel records up-to-date Updating files and information on Salesforce Credit control duties, chasing aged debt Answering the phone, ordering office supplies and general administration duties Show less



HSNF Ltd

• United Kingdom
• Retail
• 1 - 100 Employee

• Marketplace Account Manager

  • Feb 2016 - Jul 2018

  I was promoted from Customer Service to Marketplace Specialist where I now manage the account for a well known, global e-commerce business. In this challenging role I am responsible for promoting and selling products to gain maximum potential. Main Responsibilities;• Maintaining accounts for both the UK and Europe for a growing marketplace• Building relationships with external buyers to promote product lines• Negotiating and securing prices for deals• Input of accurate data - covering costs, margin and revenue• Forecasting and managing appropriate levels of stock to fulfil customer demand • Selling through clearance items ensuring a good stock rotation • Liaising with the warehouse team to make sure goods are prepared on time and efficiently managed• Working alongside the graphic designer to make quality images according to guidelines• Writing content for listings making sure maximum sales opportunity is reached • Understanding compliance for each product and obtaining the relevant documentation• Researching the competition and looking for new trend opportunities• Processing daily orders• Working closely with the finance team to ensure accurate payment, disputing any errors• Reporting to directors with a full breakdown of the accounts performance indicating strong/weak sellers and areas for improvement• Organising trade shows promoting brands up and down the country Show less

• Customer Service and Sales Representative - for justbeauty.co.uk

  • Jul 2015 - Feb 2016

  I began working at HSNF as a customer service representative when the company started to rapidly expand their product range. Working solely, I was accountable for maintaining high customer satisfaction and a 100% positive feedback score on our Amazon and Ebay marketplaces. Main responsibilities;Answering and making telephone calls assisting customers with product queries, delivery information and handling complaintsReplying to customer emails within a timely manner ensuring the relevant actions are taken Making accurate orders both for retail and tradeResponding to feedback on our e-commerce channelsQuality control and product testingLiaising with couriers for delayed/missing ordersProcessing customer returns ensuring replacements or refunds are issued promptlyCollating data and reporting monthly to line manager Following strict KPI's Show less



HORIZON WATERSPORTS LTD

• United Kingdom
• Spectator Sports

• Head of Human Resources

  • Nov 2014 - Jul 2015

  A start up company where I was part of the core team with the sole objective to take dis-advantaged young adults to Greece, giving them an opportunity to make a career in water sports. Working with the directors we created a successful water sports centre where many applicants are now fully qualified instructors and are working all over the world. This particular role was very challenging but gave me the biggest reward. Main responsibilities; • Comprising job descriptions, conducting interviews, and building contracts • Obtaining and processing necessary qualifications so all team members can work abroad • Organising travel to and from resort for employee’s • Acquiring grants and funding for the Apprentice Scheme • Dealing with grievance and disciplinary procedures, offering support and advice to employees • Leading staff training days and providing continual training once in resort • Submitting accurate pay for all employees monthly • Working closely with the company director, assistant director and business manager to ensure smooth running across the two countries, being the primary contact between Greece and the UK • Assisting in events planning, being a key member at shows and presentations Show less



Ocean Elements

• Greece

• Resort Manager

  • May 2010 - Oct 2014

  Following on from my winter seasons, I spent my summers working in Greece running activity holidays. Operating a successful resort specialising in sailing and windsurfing, I managed a team of 16 staff who taught guests water-sports throughout their stay. As a qualified instructor I also taught adults and children. Main responsibilities; • Full operational set up ready for guests • Responsible for all resort activities, water based and land based • Compliance with RYA legislation, local authorities and Health and Safety • Detailed administration including correspondence, input of data, collecting customer feedback and website management • Dealing with HR matters including wages, rotas, accounts and staff training • Liaising with hoteliers, reps and the local residents, building and maintain relationships • Teaching guests how to sail and windsurf to RYA standards • Maintaining a high revenue stream by accurate stock control, ordering, presentation of merchandise and up to date promotions • Organising weekly charity events Show less



Alpine Elements Jobs

• United Kingdom
• Travel Arrangements
• 1 - 100 Employee

• Resort Manager

  • Nov 2009 - Apr 2013

  Working winter seasons in Austria & the French Alps, I ran a number of holiday chalets for up to 150 guests a week. My job was to ensure the smooth running of their ski holidays from the moment they stepped off the plane to moment they left resort. From house-keeping to 5 course meals, personal drivers to childcare, all activities were organised and monitored by myself. Main responsibilities; • Full operational and resort set up ready for guests • Heading a team of up to 30 staff • Detailed administration including correspondence, input of data and collecting and analysing customer feedback • Remaining in budget with accurate ordering and stock control • HR including wages, rotas, accounts and staff training • Liaising with the local residents, building and maintaining relationships • Compliance with all legislation including and Health and Safety Show less