Megan Allen
Senior Service Operations Manager at EMSAR - Equipment Management Service and Repair- Claim this Profile
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Bio
Matt Reaves
Megan has always been responsive to the requests that we made both of her and her company, Rainmaker. Her personable style made it is easy to communicate with her and I always knew that she would follow up and deliver on her commitments.
Mike Medeiros
I've had the opportunity to work with Megan on two different occasions. Megan is a consumate professional who is a very detail oriented, results dirven mentor for all that come in contact with her. Megan was responsible for clients located at the sites I managed. She provided extensive development and guidance to the operations team responsible for her programs in the way of program knowledge, client interation and even on the BPO industry itself. Her ability to rapidly identify improvement opportunites and develop the precise plan of action to move forward with those improvements is remarkable. She strives and achieves excellence in all she has done.and has received many accolades from peers and clients alike as a result. Megan has shown that she has that perfect blend of tactical ability coupled with a strategic vision that is so very needed in todays business world. If the opportunity presents itself, I would gladly work with Megan again.
Matt Reaves
Megan has always been responsive to the requests that we made both of her and her company, Rainmaker. Her personable style made it is easy to communicate with her and I always knew that she would follow up and deliver on her commitments.
Mike Medeiros
I've had the opportunity to work with Megan on two different occasions. Megan is a consumate professional who is a very detail oriented, results dirven mentor for all that come in contact with her. Megan was responsible for clients located at the sites I managed. She provided extensive development and guidance to the operations team responsible for her programs in the way of program knowledge, client interation and even on the BPO industry itself. Her ability to rapidly identify improvement opportunites and develop the precise plan of action to move forward with those improvements is remarkable. She strives and achieves excellence in all she has done.and has received many accolades from peers and clients alike as a result. Megan has shown that she has that perfect blend of tactical ability coupled with a strategic vision that is so very needed in todays business world. If the opportunity presents itself, I would gladly work with Megan again.
Matt Reaves
Megan has always been responsive to the requests that we made both of her and her company, Rainmaker. Her personable style made it is easy to communicate with her and I always knew that she would follow up and deliver on her commitments.
Mike Medeiros
I've had the opportunity to work with Megan on two different occasions. Megan is a consumate professional who is a very detail oriented, results dirven mentor for all that come in contact with her. Megan was responsible for clients located at the sites I managed. She provided extensive development and guidance to the operations team responsible for her programs in the way of program knowledge, client interation and even on the BPO industry itself. Her ability to rapidly identify improvement opportunites and develop the precise plan of action to move forward with those improvements is remarkable. She strives and achieves excellence in all she has done.and has received many accolades from peers and clients alike as a result. Megan has shown that she has that perfect blend of tactical ability coupled with a strategic vision that is so very needed in todays business world. If the opportunity presents itself, I would gladly work with Megan again.
Matt Reaves
Megan has always been responsive to the requests that we made both of her and her company, Rainmaker. Her personable style made it is easy to communicate with her and I always knew that she would follow up and deliver on her commitments.
Mike Medeiros
I've had the opportunity to work with Megan on two different occasions. Megan is a consumate professional who is a very detail oriented, results dirven mentor for all that come in contact with her. Megan was responsible for clients located at the sites I managed. She provided extensive development and guidance to the operations team responsible for her programs in the way of program knowledge, client interation and even on the BPO industry itself. Her ability to rapidly identify improvement opportunites and develop the precise plan of action to move forward with those improvements is remarkable. She strives and achieves excellence in all she has done.and has received many accolades from peers and clients alike as a result. Megan has shown that she has that perfect blend of tactical ability coupled with a strategic vision that is so very needed in todays business world. If the opportunity presents itself, I would gladly work with Megan again.
Experience
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EMSAR - Equipment Management Service and Repair
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United States
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Medical Device
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100 - 200 Employee
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Senior Service Operations Manager
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Dec 2020 - Present
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Gila - A Navient Company
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United States
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Financial Services
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100 - 200 Employee
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Client Services, Municipal Services Bureau
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Dec 2010 - Nov 2019
• Managed client delivery, growth and retention for a $70M client portfolio comprised of parking, tolling, and government services industries. • Supported the sales process by serving as business expert for new clients and prospects. • Designed and implemented business development strategies for client retention and growth. • Structured and led a reporting analyst team that facilitated client value propositions based on achieved results. • Oversaw the project management office which facilitated technical client onboarding and enhancement projects. • Assumed and maintained responsibility for budgets as division head.
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Rainmaker
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IT Services and IT Consulting
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200 - 300 Employee
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VP, Client Services
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Nov 2008 - Jan 2011
• Generated revenue, ensured satisfaction and retention of technology partners and clients. • Created and developed the client service organization, utilizing Thought Leadership Methodology to achieve revenue growth. • Negotiated Master Service Agreement | Statement of Work terms within gross margin targets for partners and clients. • Served as company contact for client establishment and onboarding. • Facilitated business development strategies on companies’ SAAS, e-commerce, and market to lead solutions.
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Frontline Education.
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E-Learning Providers
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200 - 300 Employee
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VP, Client Services
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Oct 2007 - Nov 2008
• Maintained responsibility for operational delivery and growth of technology clients. • Functioned as an escalation point for both internal operations and clients. • Supported the sales process for new client procurement. • Led the development, execution and delivery of quarterly client business reviews. • Managed and developed a team of Client Service Directors. • Created and managed MSA | SOW. • Assumed ownership of P&L. • Maintained responsibility for operational delivery and growth of technology clients. • Functioned as an escalation point for both internal operations and clients. • Supported the sales process for new client procurement. • Led the development, execution and delivery of quarterly client business reviews. • Managed and developed a team of Client Service Directors. • Created and managed MSA | SOW. • Assumed ownership of P&L.
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Sitel Group
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Outsourcing and Offshoring Consulting
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700 & Above Employee
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Director, Relationship Management
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May 1996 - Sep 2007
• Developed and positioned key financial and consumer clients strategically. • Facilitated thought leadership on company value proposition • Facilitated strategic sessions with clients. • Developed and positioned key financial and consumer clients strategically. • Facilitated thought leadership on company value proposition • Facilitated strategic sessions with clients.
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Education
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1998 - 2000
University of Iowa
Community
