Communications Manager

• Jan 2021 - Present

Head Franchise Relations Leader

• Nov 2017 - Present

-Franchise Account Management: Overseeing 93 Menchie franchise locations across the nation. I assist new franchisees with the education and store location procurement process while assisting current franchisees with any vendor escalation, food product offerings, and providing guest care for any unsatisfactory customer interactions each month. -Project Management: Leading the experimental topping outreach program at Menchie’s, I create relationships with previously un-used vendors to expand the in-store food product offerings, allowing for locally sourced ingredients at pilot franchise locations. I work as lead for any outside source product for toppings. Working as a task optimizer, I create and implement new systems and protocols on existing processes to optimize current efforts while implementing brand guidelines throughout the company. Show less

Lead Health Coach / Project Manager

• May 2015 - Aug 2017

Health & Nutrition Coaching: Beginning with 5 patients, I was able to grow a patient base up to 50 patients within a year time-frame. Implementing a ketogenic diet, my patients were able to lose excess body fat while retaining muscle with an absorb-able protein meal plan. Once my patients met their target weight and muscle goals, I transitioned their nutrition to support a more normalized eating habit and setting them up for longevity within a balanced lifestyle.Project Management: Managing a team of 3 Wellness Coordinators, I led projects centered around supporting a healthy lifestyle in and outside of our health coaching. These projects included but were not limited to: creating weekly meal-plans, social media, holding weight-loss goal setting competitions, and community nutritional education / outreach.Inventory: Ordering through distributors, tracking and analyzing inventory, promoting special sales on products sold on our online store, and development of new website initiatives. Show less

Wellness Coordinator

• May 2014 - May 2015

Customer Service: Creating an optimal friendly environment for patients prior to getting treatment. Leading a referral program I was able to increase incoming patients by 30% and created lasting relationships that ensured the longevity and livelihood of current patients.Case Management: Through thorough investigations, analysis of current conditions, and results from initial treatment. I was able to streamline patient's experiences, treatment options, and overall success of personal goals.Admin: Created and implemented work flow processes designed to increase patient intake while reducing overall hours spent processing documents. Discovered delayed and missing delinquent payments from previous and current patients for a two year time-frame. To address the problem at-hand I created and implemented a system that automated the billing process, allowing us to catch up on delinquent payments while also capturing all future payments. Show less

Wellness Coordinator

• May 2014 - May 2015

Alongside my duties at Nutraworks, I lead scheduling of our chiropractic patients, held health workshops, promoted our workout classes, and performed case management alongside the physician Dr. Scott Levin. Alongside my duties at Nutraworks, I lead scheduling of our chiropractic patients, held health workshops, promoted our workout classes, and performed case management alongside the physician Dr. Scott Levin.

Social Media / Direct Sales

• Dec 2013 - Apr 2014

I work towards bringing awareness to the public about Celiac Disease, as well as working the Celiac Disease Foundation prepare for their annual conference. I am also working with Celiac Disease Foundation launch their new "Celiac Disease Foundation U", which involves creating chapters on college campuses geared towards raising awareness. I work towards bringing awareness to the public about Celiac Disease, as well as working the Celiac Disease Foundation prepare for their annual conference. I am also working with Celiac Disease Foundation launch their new "Celiac Disease Foundation U", which involves creating chapters on college campuses geared towards raising awareness.

Lead Host

• Dec 2012 - Jul 2013

I was coordinator of the front hosts, as well as managing the flow of the servers. I made sure the customers were satisfied and have an excellent experience. I was coordinator of the front hosts, as well as managing the flow of the servers. I made sure the customers were satisfied and have an excellent experience.

Chocolatier/ Assistant in Advertising

• Oct 2011 - Jan 2012

I worked with Blissed Out Chocolates to promote a product that is delicious and something you wouldn't regret eating the next day. Blissed Out Chocolates are gluten-free, Soy-free, dairy-free and considered one of the top luxurious chocolates. All ingredients used were organic and raw which made it nutritious but most of all delicious. I worked hands on with making, packaging and selling the chocolate at vendors. It was an amazing experience and was a great learning opportunity. I worked with Blissed Out Chocolates to promote a product that is delicious and something you wouldn't regret eating the next day. Blissed Out Chocolates are gluten-free, Soy-free, dairy-free and considered one of the top luxurious chocolates. All ingredients used were organic and raw which made it nutritious but most of all delicious. I worked hands on with making, packaging and selling the chocolate at vendors. It was an amazing experience and was a great learning opportunity.