Megan Kossow
Digital Specialist at Cove Communities- Claim this Profile
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Bio
Credentials
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Proerty and Casualty License
Arizona Department of InsuranceJun, 2015- Nov, 2024
Experience
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Cove Communities
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United States
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Real Estate
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1 - 100 Employee
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Digital Specialist
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Dec 2021 - Present
- Creating and owning ideation, implementation of content calendar - Regularly creating, updating paid ad campaigns - Overseeing influencer strategy, outreach, planning - Regularly reporting on monthly KPIs, including follower growth, engagement rate, impressions, etc. - Holding regular training for employees regarding social media, third party apps, and reputation management importance - Creating and owning ideation, implementation of content calendar - Regularly creating, updating paid ad campaigns - Overseeing influencer strategy, outreach, planning - Regularly reporting on monthly KPIs, including follower growth, engagement rate, impressions, etc. - Holding regular training for employees regarding social media, third party apps, and reputation management importance
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Special Olympics Arizona
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United States
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Non-profit Organizations
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1 - 100 Employee
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Digital Communications Contractor
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Sep 2021 - Feb 2022
- Spearheaded Digital content strategy, implementation via social media, email marketing, newsletters - Created monthly content calendars via Hootsuite - Attended events to gather social media content - Created monthly reports for KPIs and distributed to upper management - Spearheaded Digital content strategy, implementation via social media, email marketing, newsletters - Created monthly content calendars via Hootsuite - Attended events to gather social media content - Created monthly reports for KPIs and distributed to upper management
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RIGHTSURE
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United States
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Insurance
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1 - 100 Employee
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Sales Agent
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Feb 2018 - Sep 2021
- Proactively contacted and built relationships with prospective clients, assessing their needs - Educated clients on policy features, benefits, and potential risks - Utilized various channels such as cold calling, emailing, networking, strategic planning, and referrals to generate leads- Established and maintained unique and lasting relationships with leads, clients, and Insurance company representatives- Cultivated and managed a portfolio of clients, providing them with customized insurance solutions- Conducted thorough client consultations to assess insurance needs and recommend appropriate coverage- Utilized CRM software to track client interactions and manage appointments effectively- Consistently exceed sales targets by 20% each quarter through a proactive and client-focused approach Show less
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Customer Service Representative
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Mar 2015 - Feb 2018
- Handled a high volume of incoming customer inquiries via phone, email, and live chat- Provided prompt and accurate information regarding product features, pricing, and policies- Assisted customers in resolving issues, including billing discrepancies, technical problems, and service complaints- Effectively documented customer interactions and solutions in the CRM system- Met and consistently exceeded service-level targets for response times and issue resolution
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Community
