Experience

Five Keys Schools and Programs

• United States
• Primary and Secondary Education
• 100 - 200 Employee

• Independent Consultant

  • Jun 2022 - Present

  Provide ongoing advisement and project support for Five Keys, a large multifaceted nonprofit operating across California. Work on designing programming and identifying funding sources for staff training, particularly focused on career and personal development for formerly incarcerated staff and BIPOC staff. Part-time, project based.



Five Keys Schools and Programs

• United States
• Primary and Secondary Education
• 100 - 200 Employee

• Director of Housing Services

  • Jul 2020 - Apr 2022

  San Francisco Bay Area Lead cross-site management at a diverse portfolio of housing sites across San Francisco and Alameda County, including congregate shelters, Navigation Centers, Shelter-In-Place hotels, and permanent supportive housing. + Oversee growth of housing programs by over 1000%, increasing sites from 1 to 10, staff from 40 to over 500, and guests from 128 to over 1,000. + Help lead San Francisco's emergency COVID19 response. Work hand-in-hand with higher-ups from many different city agencies… Show more Lead cross-site management at a diverse portfolio of housing sites across San Francisco and Alameda County, including congregate shelters, Navigation Centers, Shelter-In-Place hotels, and permanent supportive housing. + Oversee growth of housing programs by over 1000%, increasing sites from 1 to 10, staff from 40 to over 500, and guests from 128 to over 1,000. + Help lead San Francisco's emergency COVID19 response. Work hand-in-hand with higher-ups from many different city agencies including Dept. of Homelessness and Support Housing, COVID Command Center, Department of Public Health, Human Services Agency, and more. + Oversee all programming including staffing, city collaboration, training, funding, security, guest services, community partnerships and quality assurance. + Assist in creating and overseeing numerous multi-million dollar city contracts. + Help city develop groundbreaking procedures around guest safety and wellness, overdose response and reversals, guest and staff feedback systems, and quality assurances mechanisms. + Train and coach both management and frontline site teams in skill development around crisis intervention, emergency management, de-escalation, healing-centered engagement, harm reduction, drug use sensitivity, ethics, and inclusive workplaces.

• Director, Bayshore Navigation Center

  • Dec 2019 - Jul 2020

  San Francisco Bay Area Manage operations, administration and programming at 128-bed harm reduction homeless shelter in San Francisco. + Lead center management, staffing, supervision, training, security, and community partnerships. + Manage 5+ Supervisors and 40+ operations staff including hiring, supervision, mediation, training, support, discipline and termination when necessary. + Collaborate with sub-contractors and community partners to maintain positive social services and political relationships. +… Show more Manage operations, administration and programming at 128-bed harm reduction homeless shelter in San Francisco. + Lead center management, staffing, supervision, training, security, and community partnerships. + Manage 5+ Supervisors and 40+ operations staff including hiring, supervision, mediation, training, support, discipline and termination when necessary. + Collaborate with sub-contractors and community partners to maintain positive social services and political relationships. + Develop and maintain systems for staffing, ordering, and operating. Ensure contractors (food, security, care managers, etc.) are performing contractual obligation in alignment with Five Keys needs. Order and stock all necessary food, supplies and equipment. + Manage the Navigation Center in accordance with city and county policies and procedures; ensure equitable and appropriate enforcement of Navigation Center rules. Write incident reports and review and authorize Denial of Service notices. + Manage 128 beds and ensure maximum use of the beds each evening depending on availability. + Ensure safe and healthful environment for all staff and participants. + Manage site emergencies or crises, provide crisis intervention and lead team in skill development. Ensure peaceful diffusion and employ de-escalation techniques in incidents involving violence or threats of violence. Mediate heated situations among participants and/or staff. + Regularly review Navigation Center policies and procedures. Assist and advise in formulating new policies and procedures and revision of existing ones in collaboration Director of Shelter.

• Assistant Director Of Operations, Bayshore Navigation Center

  • Jun 2019 - Dec 2019

  Manage daily operations at 128-bed harm reduction homeless shelter in San Francisco. + Lead center management, staffing, supervision, training, security, and community partnerships. + Manage 5+ Supervisors and 40+ operations staff providing supervision, mediation, training, support, discipline and termination when necessary. + Develop and maintain systems for staffing, ordering, and operating. Ensure contractors (food, security, care managers, etc.) are performing contractual… Show more Manage daily operations at 128-bed harm reduction homeless shelter in San Francisco. + Lead center management, staffing, supervision, training, security, and community partnerships. + Manage 5+ Supervisors and 40+ operations staff providing supervision, mediation, training, support, discipline and termination when necessary. + Develop and maintain systems for staffing, ordering, and operating. Ensure contractors (food, security, care managers, etc.) are performing contractual obligation in alignment with Five Keys needs. Order and stock all necessary food, supplies and equipment. + Manage the Navigation Center in accordance with policies and procedures; ensure equitable and appropriate enforcement of Navigation Center rules. Write incident reports and review and authorize Denial of Service notices. + Manage 128 beds and ensure maximum use of the beds each evening depending on availability. + Ensure safe and healthful environment for all staff and participants. + Manage site emergencies or crises, provide crisis intervention and lead team in skill development. Ensure peaceful diffusion and employ de-escalation techniques in incidents involving violence or threats of violence. Mediate heated situations among participants and/or staff. + Regularly review Navigation Center policies and procedures. Assist and advise in formulating new policies and procedures and revision of existing ones in collaboration Director of Shelter.

• Supervisor, Bayshore Navigation Center

  • Sep 2018 - Jul 2019

  San Francisco Bay Area Manage staff and daily operations at harm reduction homeless shelter in San Francisco. + Lead center management, supervision, training, security, and community partnerships as a key member of a small management staff team. + Manage a team of Operations Ambassador Staff providing supervision, training and support. + Manage the Navigation Center in accordance with policies and procedures; ensure equitable and appropriate enforcement of Navigation Center rules. Write incident reports and… Show more Manage staff and daily operations at harm reduction homeless shelter in San Francisco. + Lead center management, supervision, training, security, and community partnerships as a key member of a small management staff team. + Manage a team of Operations Ambassador Staff providing supervision, training and support. + Manage the Navigation Center in accordance with policies and procedures; ensure equitable and appropriate enforcement of Navigation Center rules. Write incident reports and review and authorize Denial of Service notices. + Manage 128 beds and ensure maximum use of the beds each evening depending on availability. + Ensure safe and healthful environment for all staff and participants. + Manage site-specific emergencies or crises, provide crisis intervention and lead team in skill development. Ensure peaceful diffusion and employ de-escalation techniques in incidents involving violence or threats of violence. Mediate heated situations among participants and/or Operations Ambassador Staff. + Regularly review Navigation Center policies and procedures. Assist and advise in formulating new policies and procedures and revision of existing ones in collaboration with the Assistant Director of Operations and Director of Shelter.



Lighthouse Relief

• Manager, Youth Engagement Space

  • Jan 2018 - Aug 2018

  Chalkida, Greece Manager of psychosocial support space for youth residents of Ritsona refugee camp in central Greece • Direct all YES programming, staff, incoming volunteers, and youth participants; hire, train and supervise staff and volunteers, with an average of 15+ supervisees per week; track and report participation of 70+ youth per week; track and report finances, securing new funds and operating under budget monthly • Supervise and support the Youth Engagement Space’s 20+ weekly workshops and… Show more Manager of psychosocial support space for youth residents of Ritsona refugee camp in central Greece • Direct all YES programming, staff, incoming volunteers, and youth participants; hire, train and supervise staff and volunteers, with an average of 15+ supervisees per week; track and report participation of 70+ youth per week; track and report finances, securing new funds and operating under budget monthly • Supervise and support the Youth Engagement Space’s 20+ weekly workshops and drop-in programming, coordinating and developing a variety of programming opportunities, including the Resident Volunteer Program which trains and supports the residents of Ritsona to run 60% of regular YES programming • Mediate interpersonal conflicts, deescalate crises, and maintain safety for all youth and team members • Gather content, design, publish, and launch 3 editions of the Ritsona Kingdom Journal, a magazine featuring the voices and artwork of 50+ youth artists in Ritsona refugee camp • Design and implement community outreach strategy to encourage youth to participate in and develop workshops and activities, with an average weekly participation of 70+ youth and 15+ Resident Volunteers • Identify and address protection concerns and gaps in services, particularly for vulnerable youth Show less



Prison Law Office

• Litigation Assistant

  • Sep 2016 - Jan 2018

  San Francisco Bay Area Legal assistant working with attorneys to execute class-action lawsuits for prisoners’ rights in California prisons and jails • Manage correspondence to and from thousands of California prisoners and their families • Write memos, letters, and reports to CDCR state prison officials to assist prisoners in attaining their rights under class-action litigation around medical care, mental health care, and disability accommodations • Compile reports tracking prisoner concerns such as officer… Show more Legal assistant working with attorneys to execute class-action lawsuits for prisoners’ rights in California prisons and jails • Manage correspondence to and from thousands of California prisoners and their families • Write memos, letters, and reports to CDCR state prison officials to assist prisoners in attaining their rights under class-action litigation around medical care, mental health care, and disability accommodations • Compile reports tracking prisoner concerns such as officer violence and mental health care access • Interview clients, tour facilities, and write reports for on-site litigation monitoring tours throughout California Show less



Law Foundation of Silicon Valley

• United States
• Law Practice
• 1 - 100 Employee

• Patients' Rights Advocate

  • Aug 2015 - Aug 2016

  San Francisco Bay Area Patients’ Rights Advocate in the Santa Clara County Main Jail's psychiatric unit • Advised and represented over 450 inmate-patients in the jail’s psychiatric unit at administrative hearings to determine probable cause for involuntary hospitalization and/or medication • Received, investigated, and resolved complaints from or concerning hundreds of mental health consumers regarding abuse, neglect and unreasonable or punitive withholding of rights • Monitored mental health facilities… Show more Patients’ Rights Advocate in the Santa Clara County Main Jail's psychiatric unit • Advised and represented over 450 inmate-patients in the jail’s psychiatric unit at administrative hearings to determine probable cause for involuntary hospitalization and/or medication • Received, investigated, and resolved complaints from or concerning hundreds of mental health consumers regarding abuse, neglect and unreasonable or punitive withholding of rights • Monitored mental health facilities, services and programs for compliance with statutory and regulatory provisions • Conducted trainings for correctional officers and mental health professionals within the jail system • Advocated for county-wide policy changes to improve custody operations and mental health services Show less



Boston College

• United States
• Higher Education
• 700 & Above Employee

• Community Research Program

  • Sep 2014 - May 2015

  Greater Boston Area Researcher in year-long program focused on leadership, community-based research, and public policy training through BC's Thea Bowman AHANA and Intercultural Center • Write extensive literature reviews • Develop project methodology • Design and execute project on parental involvement in health education of low-income youth and youth of color • Present research findings to academic experts ABSTRACT: What do role do parents and communities have in youth’s health education?… Show more Researcher in year-long program focused on leadership, community-based research, and public policy training through BC's Thea Bowman AHANA and Intercultural Center • Write extensive literature reviews • Develop project methodology • Design and execute project on parental involvement in health education of low-income youth and youth of color • Present research findings to academic experts ABSTRACT: What do role do parents and communities have in youth’s health education? Within the past fifty years, obesity in the U.S. has increased by more than half, and its prevalence increases significantly in low-income communities and communities of color, with obesity rates for black and Latino adolescents almost double that of white youth. While parents play a key role in their children’s health, they are often left out of the equation. Through participatory projects and inductive interviews with parents involved in Boston’s Green Dragons martial arts and nutrition program, this study assessed the role of parents and community in their children’s health education. It also assessed the specific effectiveness of the Green Dragons curriculum in youth health education. The research suggested that more intense parental and community involvement as well as a more holistic approach to nutrition and fitness education can greatly increase health behavior improvements in youth.

• Teaching Assistant

  • Sep 2014 - Dec 2014

  Values in Social Services and Healthcare Teaching assistant to professor for Values in Social Services & Healthcare service learning class. Responsibilities included: • Writing weekly journals to students and meeting with students one-on-one • Assisting with grading • Coordinating guest speakers • Creating class assignments



NECAT: New England Center for Arts and Technology

• Communications Associate

  • May 2014 - May 2015

  The American City Coalition Communications outreach coordinator at a start-up culinary school for unemployed and formerly incarcerated people • Created Salesforce infrastructure for organized development and funding pipeline • Managed website & social media content & layouts; wrote, designed, and published newsletters; handled media correspondence; planned, attended, & managed NECAT’s community events • Attended workshops to sharpen business writing, performance management, and urban planning skills



Boston College

• United States
• Higher Education
• 700 & Above Employee

• Teaching Assistant

  • Sep 2013 - Dec 2013

  Greater Boston Area Teaching assistant to professor working on awareness of and relief efforts for Sudanese conflicts • Wrote letters and project proposals • Assisted with copyediting grants and proposals



View Arts

• Events Intern

  • May 2013 - Aug 2013

  Old Forge, NY Worked as event coordinator for large nonprofit arts center in the Adirondack Mountains. • Planned events for arts center including community activities, fundraisers, performances, and weddings • Managed committees and acted as main point person for View’s largest fundraiser which attracted 150 guests & successfully raised over $70,000 for continued operations • Handled Events Department’s budget and expenses, publicity, press releases, and social media • Attended development and… Show more Worked as event coordinator for large nonprofit arts center in the Adirondack Mountains. • Planned events for arts center including community activities, fundraisers, performances, and weddings • Managed committees and acted as main point person for View’s largest fundraiser which attracted 150 guests & successfully raised over $70,000 for continued operations • Handled Events Department’s budget and expenses, publicity, press releases, and social media • Attended development and financial administrative meetings to learn more about operations of an organization To learn more about the organization: http://viewarts.org/ Show less



Haley House

• Social Media and Advertising Intern

  • May 2012 - Aug 2012

  Boston, MA Assistant to the executive director of nationally renowned reentry and food justice organization • Worked with other local organizations to strengthen the social enterprise’s pioneer anti-recidivism program and build Boston’s historically black Roxbury community • Facilitated community events and event publicity, wrote press releases, and maintained social media outreach