Experience

E4E Relief
• United States
• Emergency and Relief Services
• 1 - 100 Employee
• Product Enablement Manager

  • May 2023 - Present


Keolis North America Inc.

• United States
• Transportation/Trucking/Railroad
• 300 - 400 Employee

• • Mar 2022 - Feb 2023

  Provided leadership on HCM product / digitization efforts supporting all North American operations.Product Owner of North American UKG platform supporting employees in workflows covering HRIS data strategy, Payroll, Benefits, Recruiting, HR, and the full employee lifecycle experience.Led requirements gathering for the design of the first ticketing system for the HRIS team; implemented within 2 months of start and began expansion planning to add process value to business partners.Established company's first product release communications and audit strategy.Designed and implemented the first Change Control board for system change requests. Proposed collaborative executive change control process between the Digital Solutions organization and HRIS team, providing cross-channel communication opportunities and minimizing risk for unknown business impacts from critical technical initiatives (e.g., O365 tenant migration).Co-facilitated the first feature optimization session with product vendor, Ultimate Kronos Group, and led subsequent recommendation prioritization and roadmap design. Show less

• • Nov 2020 - Mar 2022

  Led Digital Operations and strategic road mapping to modernize the digital space for public transportation operator.Selected to represent the North American Digital Solutions team on a global, cross-functional initiative to collaborate on innovation strategy.Successfully led the technical start-up of 2 new locations of 10 total in-division portfolio.Supported shared service product implementation initiatives through architectural/systems impact analysis and subsequent change management needs.Led team of six: BI developer, EAM (Enterprise Asset Management) Specialist, Sr. Systems and Network Administrator, two IT Managers, and a Data Analyst.Assessed and defined solution inventory alongside North American counterparts to identify technical redundancies, targeting a 25% reduction by EOY ‘22.Partnered with Business Development team to refine Digital/IT standards to include in future bids.Led regular technical health checks with all locations within portfolio and subsequently reported on progress and risks to Executive leadership.Collaborated with North American help desk, Recruiting, and HR to optimize onboarding and offboarding of employees to ensure a standardized, secure employee experience.Oversaw vendor assessments and readiness best practices when evaluating new solutions.Worked alongside Operational Transformation team to assess the degree of technical capacity required for high-visibility operational efficiency projects. Show less



Aymira Healthcare Technologies, LLC

• Senior Product Manager

  • May 2020 - Nov 2020

  Led prioritization meetings and subsequent requirements gathering efforts to create the product roadmap and align business and technical priorities. Onboarded third-party development team and led process integration with existing team; guided prioritization of development team's work amidst team restructuring. Partnered in customer implementation / SDLC as well as management of defects and UAT efforts. Redesigned internal Agile workflow and implemented integration in Azure DevOps. Show less



CapTech Ventures, Inc

• Senior Consultant

  • Mar 2018 - May 2020

  At Duke Energy: Led team that developed a forecasting application for the adoption of solar, electric vehicle, and energy-efficient products (customer was a business group that managed circuit-level forecasting for all of Duke Energy), received company Innovation award as a result. Collaborated with data scientists, engineers, and full-stack / UI developers in an Agile environment to drive feature-driven product iterations/ development. Team identified the appropriate scale of historical data to leverage in training the data models and subsequently developed the product from model to engineering the backend solution and architecture, front end calls and the full UI/UX and end user experience interacting with the data models in dashboard form. Led implementation of data model enhancements, new feature development, and designed two-year product roadmaps to facilitate scaling to other jurisdictions. Developed & managed communication strategy and business case development for each group interested in products; gathered requirements for Product MVP. At Wells Fargo: Assessed the readiness of business partners (digital & innovation product groups) to implement innovation technologies (E.g., new sales and service chat products and AI / Chatbot use cases). Show less



Upland RO Innovation

• United States
• Software Development
• 1 - 100 Employee

• Product Manager, Account Lead

  • Aug 2016 - Mar 2018

  At Microsoft: Led implementation of CRM SaaS platform for company's largest customer Owned relationship with business sponsor (Global Marketing & Sales Lead) and project team; cultivated business leads which generated $100K in additional revenue. Defined and recommended new product features, implemented enhancements, refined business processes, and delivered all non-coded platform updates. Managed design and implementation of new UX which served as RO's baseline design to market a new interface to customers; generated approximately $1M within ~18 months. Created and maintained budget tracking strategy, contract creation, and change requests. Show less



NTT DATA Consulting, Inc

• United States
• Business Consulting and Services
• 1 - 100 Employee

• • Jun 2012 - Aug 2016

  At Bank of America: Led data mapping initiative to determine data sourcing and usage throughout Enterprise Credit & Organizational Risk space to position client for federal regulation audits.At BB&T: Lead Business Analyst within Consumer Lending Portfolio; partnered with Moody's to gather requirements and developed process flows to recommend lending product improvements.Internal: As fulfillment analyst, recommended project staff based on consultant skills and project pipeline. Participated in full SDLC to create company's first skills inventory tool. Show less

• • Jun 2012 - Sep 2012

  Developed and maintained release and regression test plans, coordinated testing efforts and participated in defect management.Developed training materials for changes in system usability and delivered this training to key stakeholders.



Access to Success

• United States
• Non-profit Organizations
• 1 - 100 Employee

• Public Relations and Marketing Intern

  • Jul 2011 - Jun 2012

  Assisted in publicity, advertising, communications and marketing for a non-profit foundation based in Davidson, NC. Assisted in publicity, advertising, communications and marketing for a non-profit foundation based in Davidson, NC.



Wachovia Corporation

• Professional Training and Coaching
• 1 - 100 Employee

• Store Formats and Design Assistant Intern

  • May 2010 - Aug 2010

  Assisted designers and regional representatives converting branches from Wachovia to Wells Fargo. Generated reporting on the conversion status of East Coast branches, participated in regional meetings and served as a liaison between multiple departments managing the conversion efforts. Assisted designers and regional representatives converting branches from Wachovia to Wells Fargo. Generated reporting on the conversion status of East Coast branches, participated in regional meetings and served as a liaison between multiple departments managing the conversion efforts.