Megan Bloom
Office Manager at Terwilliger Plaza- Claim this Profile
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Bio
Credentials
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CSS Essential Training 1
Lynda.comOct, 2017- Sep, 2024 -
HTML Essential Training
Lynda.comOct, 2017- Sep, 2024 -
InDesign CC 2017 Essential Training
Lynda.comAug, 2017- Sep, 2024 -
Notary Public
State of OregonFeb, 2023- Sep, 2024
Experience
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Terwilliger Plaza
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United States
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Hospitality
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1 - 100 Employee
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Office Manager
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Jun 2022 - Present
• Managed the calendars of the CEO, COO, CFO, Executive Team, and Board of Directors, which included serving as a gatekeeper for upper leadership, scheduling meetings, and booking travel arrangements. • Provided administrative support for the Board of Directors and its subcommittees by scheduling meetings, arranging catering, coordinating IT and facilities support, and preparing concise meeting minutes. • Initiated and facilitated annual policy review for 5+ departments across the organization, maintaining and organizing over 100 policies at a time. • Prepared and oversaw a departmental budget of over $500,000 annually, which included overseeing purchasing, preparing monthly variance reports, and financial record keeping. • Served as record keeper for the governing Board of Directors, which included filing and maintaining highly sensitive historic information, preparing material for internal and external stakeholder review, and creating an archive procedure for important documents. • Oversaw and supported daily memo distribution through multiple channels, including email, intranet, and physical paper distribution. • Established and chaired the first Employee Feedback Committee as part of the organization’s Diversity, Equity, and Inclusion initiatives, which involved creating and analyzing monthly surveys for employees and running monthly meetings with the committee. Show less
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Cascade Counseling and Consulting, LLC
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United States
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Mental Health Care
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1 - 100 Employee
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Office Manager
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Jan 2022 - Jun 2022
• Created and drafted policies and procedures for management approval regardingemployment, client services, maintaining a client waitlist, client and new hire onboarding,COVID-related protocols, and more.• Provided information via phone and email to current and prospective clients regardingscheduling availability, pricing, insurance coverage, and any other questions or disputes thatarose.• Processed and reconciled client and insurance payments into the accounting system, resolvingany discrepancies and resubmitting any missed claims.• Managed and maintained the appointment calendars of ten clinicians, and managed andmaintained the appointment and professional calendars for the practice owner.• Submitted, tracked, and resolved discrepancies in insurance authorizations for over 200clients through the creation and utilization of Excel spreadsheets and by running reportsthrough the client management database.• Screened and interview potential new hires and onboarded new employees.• Audited and approved timesheets for payroll on a biweekly basis. Show less
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Administrative Assistant
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Nov 2021 - Jan 2022
• Provided information via phone and email to current and prospective clients regardingscheduling availability, pricing, and insurance coverage.• Managed and maintained the appointment calendars of ten clinicians, and managed andmaintained the appointment and professional calendars for the practice owner.• Screened and interview potential new hires and onboarded new employees.
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NYU Langone Health
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United States
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Hospitals and Health Care
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700 & Above Employee
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Administrative Coordinator
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Sep 2018 - Aug 2021
Administrative: • Facilitated a weekly organization-wide meeting for 100+ employees. • Scheduled and organized meetings, workshops, and trainings, which involved coordinating logistics such as room reservations, video streaming and recording, and calendar invites. • Created, implemented, and utilized a process for room reservation requests across a team of 100+ individuals, which involved maintaining the request form, making room reservations, and coordinating with meeting hosts to manage scheduling changes and cancellations. • Onboarded new employees and served as new employees’ first resource for organizational knowledge and questions about company-wide resources, meetings, and supplies. Racial Equity: • Coordinated administrative needs for racial equity trainings and events, including set up, material preparation, catering orders, communication reminders, and calendar invites. • Served as a founding member of the organizational Equity Team that developed the racial equity strategy, planned racial equity dialogues and trainings, and facilitated organization-wide spaces where conversations focused on racial equity and intersectionality took place. • Planned, hosted, and facilitated more than twenty trainings, events, and dialogues related to the subjects of race and intersectionality for 80+ participants. • Audited existing policies and programming materials for gender- and sexuality-affirming language and guidelines. Digital: • Established the Center’s first internal intranet to house HR resources, calendars, forms, working group communities, and shared Google Drive files. • Onboarded and trained 80+ employees of varying degrees of experience and comfort with technology onto LumApps, a new platform, providing 15+ individuals with extra training regarding how to build and create content within the new platform. • Established and lead a team of 7 to create weekly news content to be posted to the internal intranet, training the team to build content within LumApps. Show less
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University of Florida
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United States
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Higher Education
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700 & Above Employee
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Program Coordinator
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Aug 2017 - Jul 2018
Administrative Work:• Recruited, scheduled, and supervised 25 volunteers to cover over 100 volunteer hours at a two-day national water sustainability convention.• Liaised with event services and caterers to plan, book, and manage more than one seminar or similar event each month, using completely recycled, reusable, or compostable materials and limiting waste.• Managed, reviewed, and audited financial and budgetary documents and transactions on a monthly basis to balance the department’s finances.• Managed and grew the @UFWater Twitter account by 20% in six months.• Booked travel arrangements and submitted travel authorizations and reimbursements for staff members and guest speakers.• Prepared, tracked, and processed travel authorizations, expense reports, journal entry payments, invoices, and purchasing card approvals.• Provided support and assistance in preparing, reviewing, and approving program and grant budgets, including maintaining accounting balances for grants.• Created policy and naming conventions for filing and retaining financial documentation and maintained digital and hard copy files of financial documents according to that policy.Design Work:• Conducted a comprehensive discovery phase to determine the best platform for thedepartment’s five websites, the most effective plugins for the websites’ needs, and bestpractices for the build and maintenance of the websites.• Built two new websites from scratch and redesigned three existing websites usingWordPress: purchased and installed a brand-cohesive theme, installed and configuredappropriate plugins, and manually inputted all relevant data and content into the websites.• Designed and oversaw production of all printed materials for the department, includingprograms, nametags, posters, promotional material, signs, and banners.• Created copy and artwork for one featured spotlight for the Water Institute website, listserv, and Twitter page per week. Show less
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Admissions Assistant
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Sep 2016 - Aug 2017
Managed and prioritized a large volume of work, taking action in the most pressing and important areas first to best accomplish the team’s goals. Processed over 100 graduate, professional, and post baccalaureate applications per day and solved application problems as they arose. Replaced the team’s working processes with more efficient and paperless methods, with the support and assistance of supervisor and team. Communicated with prospective students and UF departments via phone and email in order to assist with the application process. Show less
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Starbucks
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United States
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Retail
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700 & Above Employee
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Barista
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Oct 2015 - Sep 2016
Made personal connections with regular and new guests, took guests’ orders, and made suggestions when they were unsure or wanted to try something new. Kept the front and back rooms properly stocked; reported when out of anything. Learned and memorized the entire menu of coffee, tea, and alternative beverages, as well as how to make each drink. Once the store was closed, prepared the store for opening the next morning by cleaning, restocking, and counting ingredients, cups, lids, and more. Made personal connections with regular and new guests, took guests’ orders, and made suggestions when they were unsure or wanted to try something new. Kept the front and back rooms properly stocked; reported when out of anything. Learned and memorized the entire menu of coffee, tea, and alternative beverages, as well as how to make each drink. Once the store was closed, prepared the store for opening the next morning by cleaning, restocking, and counting ingredients, cups, lids, and more.
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Disney Cruise Line
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United States
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Travel Arrangements
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700 & Above Employee
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Web Resolution/Cruise Vacation Sales Agent
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Sep 2014 - Jul 2015
Attended to Guests’ needs and questions during times of extremely high call volume while still maintaining professionalism and high quality Guest service. Used personal connections with the Guests, as well as product knowledge and experience, to anticipate Guests’ needs and assist them in selecting the correct cruise vacations and port adventures to fit their needs, schedules, and budgets. Utilized problem-solving and teamwork skills in order to determine the cause of specific web challenges, explain them to Guests, and assist in resolving them. Utilized available resources to report to the correct team web challenges that were not able to be resolved. Show less
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The Walt Disney Company
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United States
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Entertainment Providers
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700 & Above Employee
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Slide Operator
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May 2012 - Sep 2013
Operated seven attractions in 16 different guest-facing roles every day. Mediated guest issues while maintaining high quality Guest service. Completed all tasks to open and/or close the park every day so that it was ready and presentable for Guest interaction. Operated seven attractions in 16 different guest-facing roles every day. Mediated guest issues while maintaining high quality Guest service. Completed all tasks to open and/or close the park every day so that it was ready and presentable for Guest interaction.
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myList
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Technology, Information and Internet
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1 - 100 Employee
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Social Media/Engagement Intern
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May 2013 - Aug 2013
Worked to monetize brands’ consumers by teaching brands to use the myList Facebook marketing app to suggest products in a softer, more socially acceptable way. Worked with more than five large brands, including Target, Disney, and Tide, to make their social media presence more palatable to consumers. Quickly and independently learned and developed knowledge of HTML to create over 500 creative and interactive folios with minimal supervision. Worked independently and on teams to meet and surpass multiple deadlines at a time with high attention to detail and accuracy. Show less
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Three Kings Chiropractic, LLC
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United States
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Medical Practices
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Receptionist/Scheduler
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Feb 2010 - May 2012
Acted as patients’ primary point of contact with the office by greeting them at the door, checking them out after their appointment, and maintaining contact by phone, email, and text in between their appointments. Multi-tasked to handle patient intake/maintenance while also managing the behind-the-scenes tasks required of an administrative assistant. Acted as patients’ primary point of contact with the office by greeting them at the door, checking them out after their appointment, and maintaining contact by phone, email, and text in between their appointments. Multi-tasked to handle patient intake/maintenance while also managing the behind-the-scenes tasks required of an administrative assistant.
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Education
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2017 - 2019
Green Mountain College
Master of Business Administration - MBA, Corporate Social Responsibility -
2011 - 2014
University of Florida
Bachelor of Science (BS), Business Administration, Management and Operations
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