Education Team Coordinator

• May 2021 - Present

Owner

• Jan 2017 - Present

Clockwork PA was set up to help businesses with administration, office management, HR, Project Management and Social Media Management. The services offered are bespoke to each client and include:• Newsletter – content creation, editing, automation• HR support – recruitment & selection; policy creation; system set up; holiday management; payroll liaison• Project Management – end to end management of building lease, redevelopment and building contractor management to premises move and reopening• Event Management & Administration• Social media – training courses; content creation and scheduling• Business administration – set up of systems and processes; one off tasks• Website support – content creation; editing; SEO support

Member Relations Manager

• Jan 2020 - Nov 2020

This role underpins delivery of member benefits and ensures member, partner, sponsor and other third-party engagement levels are maximised, for the benefit of all. The role also ensures smooth running of operational and administration aspects of the Forum underpinning member communication, engagement and membership growth. The Member Relations Manager is the main contact point for Forum members and commercial partners, outside of events. This role underpins delivery of member benefits and ensures member, partner, sponsor and other third-party engagement levels are maximised, for the benefit of all. The role also ensures smooth running of operational and administration aspects of the Forum underpinning member communication, engagement and membership growth. The Member Relations Manager is the main contact point for Forum members and commercial partners, outside of events.

HR Process & Change Analyst

• Oct 2012 - Nov 2016

March 2015 - Present HRSS Change AnalystCompleting a refresh of the Business as Usual Change process for HR systemsKey achievements:*Led refresh of BAU Change process for HR systems including recommending new process to HRSS Leadership team and engaging key stakeholders, including 3rd party suppliers, in the refreshed process and documentation*Chair of the weekly Change Board with Operations Managers and Leadership team for all change requests to HR systems to be reviewed and initially approved*Supported 2016/17 holiday release project which impacted all 70,000 staff across the business*Creation and development of training materials and facilitation of training for requirements gathering, rolled out to peers*Led team engagement activities & volunteered for various activities across the centreOctober 2012 - March 2015 Process PartnerSupported the roll out of YPP Programme, a new HR time and attendance system across all stores, and transitioning of Change Management for HR Systems into Business As Usual•Supported the implementation of improved change request (CR) process •Ensured all CRs were in line with current legislation and company policy•Actively led work on CRs for inclusion into technical releases, including facilitating workshops for requirements, solutions and prioritisation and presenting findings and recommendations to Head of HRSS•Led transition to BAU process for Change Board, resulting in a more engaged HRSS Operations Manager community and improved process for impact assessment of changes•Provided technical, process and training support to the implementation of improvement projects•Implemented process improvements in the management of system releases, to ensure the business and HRSS were ready for go live for change requests•Responsible for YPP E-learning and managing the relationship with Retail L&D and 3rd party supplier•Developed excellent relationships with a wide range of stakeholders across the business and 3rd party suppliers

Change Analyst

• Feb 2012 - Oct 2012

Fixed term contractSupporting the Engagement workstream of the Unity project for People Services, bringing together the HR and Payroll shared services of both the Trading Group and the Banking Group and implementing HR Self Service platforms across the businesses.Key Achievements:•Designed sessions for cross-team integration•Supported payroll change impact sessions to define impacts of moving payroll services from Glasgow to Manchester•Created engagement strategy for Banking Group to ensure the project was supported and landed at the appropriate levels across the business•Successfully re-implemented key engagement networks across the Banking Group, ensuring key communications were delivered effectively and change impacts were gathered across all levels of the business •Instrumental role in process workshops, validating “to be” process maps with technology specifications•Developed excellent relationships with a wide range of stakeholders i.e. HR operational teams, HRBPs, HR Directors, Senior Managers, IT and Legal •Worked within project frameworks i.e. risk & issues logs, status reporting, IT specification requirements, milestone reviews, working to detailed project plans, meeting timescales and within budgets

HR Project Analyst

• Jul 2011 - Jan 2012

Supporting a portfolio of international HR/Payroll projects to deliver benefits realisation, continuous improvement, and platform for growth, control and compliance and organisational change for the business. Key achievements:•Successfully supported Germany HR and Payroll migration project, developing approximately 400 visio process flows covering 23 legal entities (circa 2000 employees) across 9 locations in Germany•Designed and implemented successful process mapping plan, including travel, accommodation and business unit approval•Coordinated FTE analysis for review by Governance•Compiled and presented payroll and financial data to Project Team including HRVPs•Developed detailed job procedures covering HR administration, talent sourcing and payroll•Created end to end processes for UK migration•Instrumental role in developing detailed specification and vendor selection for case management tool and payroll vendor for Germany•Successfully trained operational teams in process mapping•Reviewed and redesigned UK process maps using lean methodologies•Actively led on continuous improvement initiative which delivered automated interface between HR and payroll systems•Developed excellent relationships with a wide range of stakeholders i.e. HR operational teams, HRVPs, HR Directors, Senior Managers, IT, Legal and suppliers•Worked within project frameworks i.e. risk & issues logs, status reporting, IT specification requirements, presentations to weekly project meetings, milestone reviews, working to detailed project plans, meeting timescales and within budgets

Office Manager

• May 2010 - Jul 2011

Office Manager working alongside VP of EMEA Shared Services to set up shared service centre including infrastructure, culture, policies and procedures, governance and contract management. Key achievements:•Project managed set up of shared service centre responsible for infrastructure, vendor selection and contract management, health and safety•Supported development of initial policies and procedures•Created successful travel process driving down costs for travel•Developed communications strategy including shared drives, communications meetings, meeting and event calendars, presentation templates•Presented to Board level and at all hands communications•Successfully qualified as Development Dimensions International trainer and delivered performance management training to entire centre•Led facilities group and managed operational issues & actions•Developed framework for employee engagement team and developed & presented recognition scheme to Board•Monthly reconciliation of finances for travel & purchases and processing of invoices•Delivered major events during first year of operation including grand opening, first birthday, Manchester International Festival sponsorship and international days

PA to Chief Executive

• Aug 2008 - May 2010

Providing PA support to Chief Executive and leading a team of 2 secretaries to provide support to senior management team and office management of 3 facilities. Key achievements:•Project managed and achieved Investors in People Gold award•Creation of employee newsletter and employee intranet forum•Project team member for European Foundation for Quality Management Providing PA support to Chief Executive and leading a team of 2 secretaries to provide support to senior management team and office management of 3 facilities. Key achievements:•Project managed and achieved Investors in People Gold award•Creation of employee newsletter and employee intranet forum•Project team member for European Foundation for Quality Management

Director of Operations & HR

• Sep 2007 - Jun 2008

Instrumental in the set-up of the organisation and infrastructure, designed recruitment website, CoachMatch functionality and interface to CRM solution, created policies and procedures, submitted bi-weekly payroll, led recruitment, selection and immigration for all applicantsKey achievements:•Attracted more than 450 online applications in first 6 months of operation•Instrumental in successful achievement of specialist US visas for coaching staff Instrumental in the set-up of the organisation and infrastructure, designed recruitment website, CoachMatch functionality and interface to CRM solution, created policies and procedures, submitted bi-weekly payroll, led recruitment, selection and immigration for all applicantsKey achievements:•Attracted more than 450 online applications in first 6 months of operation•Instrumental in successful achievement of specialist US visas for coaching staff

UK Systems Coordinator / Director of Operations

• Aug 2006 - Sep 2007

Introduced new policies and procedures for the recruitment of seasonal employees, financial reconciliation and budget management, training and events organisationKey achievements:•Promotion to Director of Operations in June 2007 and relocation to the National Support Centre in the US•Organisation of company’s first ever US based training weekend for 180 seasonal employees within a 2 week time frame Introduced new policies and procedures for the recruitment of seasonal employees, financial reconciliation and budget management, training and events organisationKey achievements:•Promotion to Director of Operations in June 2007 and relocation to the National Support Centre in the US•Organisation of company’s first ever US based training weekend for 180 seasonal employees within a 2 week time frame