Experience

Girl Scouts of Eastern Massachusetts

• Troop Leader

  • Oct 2018 - Present

  My assistant troop leaders and I, each of us new to the organization and each other, have come together and created a fun, safe, and lucrative (*see cookie sales) environment for our Troop of 14 Kindergarten and 1st Grade girls. We have successfully used social media to communicate with the Troop and each other. This experience has taught me just how well I can work on a team, find my strengths and run with them, see the strengths in others and delegate accordingly. As Team Cookie Coordinator I have learned the ropes of selling Girl Scout Cookies. This is an activity that could be a full-time job, but with the right planning, task delegation, and organization I have mastered it. Our first cookie booth was the first cookie booth for everyone. Some girls started out shy and timid or some were overly energetic, but with the right support and coaching they each became outstanding sales representatives who sold over 90% of their stock.



Kingston Youth Soccer Organization

• Youth Soccer Coach

  • Sep 2015 - Present

  Soccer was new to me when I volunteered as co-coach for my daughter's first U6 team. I love working with the girls and teaching them what it means to be a team player and good sport: cheering for your team, knowing what is happening on the field when on the bench, a loss is a great time to learn what to do better for next game. Witnessing a shy or timid player's growth after scoring her first goal is an experience I take with me wherever I go. We come away from each game stronger knowing we worked as a team for the win or knowing we will better ourselves for the next game after a loss.



TBD

• Online Audio and Video Media
• 1 - 100 Employee

• Seeking a position to utilize my customer service knowledge and skills as a teacher, coach, mentor

  • 2018 - Present



Harvard Pilgrim Health Care

• United States
• Wellness and Fitness Services
• 700 & Above Employee

• EDI Analyst

  • 2007 - 2018

  B2B Customer service. Hire and train associates. Analysis and detailed knowledge of X12 EDI transactions (837, 835, 270/271, 276/277). Transaction enrollments. Release implementation. User acceptance and regression testing. Process simplification and documentation. Lead the charge in cross training. Created standard message templates to simplify and standardize communication.

• Team Lead: Provider Service Center

  • Nov 1999 - 2007

  Lead team of 40+ Customer Service Representatives while meeting and exceeding strict service level agreements. Manned escalation phone line and handled escalated issues using extensive product, process, and system knowledge. Hired new representatives. Trained representatives to be knowledgeable of products, processes, and all systems while being quick on their feet and keeping great customer service in the forefront.