MEET MAKHIJA

ICT Business Analyst at Nauticus Group
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Contact Information
us****@****om
(386) 825-5501
Location
Auckland, New Zealand, NZ
Languages
  • English -
  • Hindi Native or bilingual proficiency
  • Punjabi Native or bilingual proficiency

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Experience

    • United States
    • Staffing and Recruiting
    • 1 - 100 Employee
    • ICT Business Analyst
      • Mar 2021 - Present

      Presently working at Nauticus Group as an ICT Business Analyst, responsible for proficiently identifying and resolving website malfunctions, while simultaneously proposing enhancements that augment the company's overall business performance. Job Responsibilities: - Liaise with stakeholders to gather and analyze requirements, while ensuring effective communication and collaboration throughout the process. - Evaluate the feasibility of proposed requirements for new developments, changes, enhancements, or areas of improvement, utilizing rigorous research and analysis techniques. - Create and finalize stakeholder requirement documents, process flows, timelines, work assignments, and other related deliverables, in accordance with established standards and best practices. - Develop comprehensive functional and technical documentation for stakeholders, clearly articulating requirements and specifications in a structured and logical manner. - Collaborate with business and technical stakeholders to translate business requirements into functional and/or technical specifications that accurately reflect the needs of the organization. - Conduct thorough testing of new and enhanced developments, utilizing appropriate test cases and working closely with the development team to resolve any issues or bugs. - Provide expert support and guidance in the identification of change requirements, whether technical or procedural, as part of project enhancements. - Analyze, create, and formalize Business IT strategies that align with organizational objectives and goals, while staying abreast of emerging trends and technologies in the field. Products/Projects - www.nauticus.co.nz Show less

    • Project Management Intern
      • Jun 2020 - Nov 2020

      Served as a Project Manager Intern at Vexecute Limited, assuming responsibility for supporting the Project Manager in overseeing the Tania.ai project and managing project-related tasks and deliverables. Job Responsibilities - Collaborating with the project team to support end-to-end project management. - Initiating and conducting weekly meetings to provide progress updates and highlight issues or challenges. - Conduct thorough requirement gatherings and analysis to identify key project needs and develop appropriate solutions. - Developing comprehensive Business Requirement Documents (BRDs) and Functional Specification - Documents (FSDs) that capture all requirements and design flows clearly and concisely. Products/Projects - Tania.ai Show less

    • France
    • Insurance
    • 700 & Above Employee
    • Manager - Organizational Management (IT Projects)
      • Jul 2017 - Nov 2019

      Worked with one of the nation’s leading Insurance & IT consulting firms to provide business analysis and management over large-scale, top-priority, and complex technology initiatives. Managed and motivated cross-functional teams to achieve project goals and objectives. Job Responsibilities - Manage end-to-end project and product lifecycles. - Initiate and lead team meetings and presentations. - Build and manage positive client relationships, effectively managing stakeholder expectations throughout the project/product lifecycle. - Communicate with stakeholders to gather and analyze requirements, assess feasibility, and translate business requirements into functional and technical specifications. - Prepare and analyze process flows, BRDs, FSDs, and other project/product documentation. - Finalize project timelines, budgets, and teams in collaboration with project heads, and handle end-to-end finance approval processes. - Manage teams, vendors, and outsourced teams involved in project/product delivery. - Provide daily, weekly, and monthly reporting to project heads and stakeholders on project/product status, risks, and issues. - Test new and enhanced developments, create test cases, and collaborate with the development team to solve issues or bugs. - Provide support and guidance in identifying change requirements, both technical and procedural, as part of project/product enhancements. - Analyze, create, and formalize business IT strategies to support project/product delivery and overall business objectives. Products/Projects - RPA – Provider Billing System - Mopar Roadside Assistance App - Extended Warranty Dealer Portal - OPPO Extended Warranty Portal - Dealer Portals for Hyundai B2B2C, BMW, Hero MotoCorp, Used Cars & Harley Davidson - B2C Portals for Hyundai, Vantage & OLX - Customized Solution for Home Assistance CRM for Allianz Partner India. - Customize a solution for Medical CRM for Allianz Partner India. - Jeep Roadside Assistance Mobile App Show less

    • India
    • Photography
    • 1 - 100 Employee
    • Senior Business Analyst
      • Apr 2016 - Jul 2017

      Recruited to get the company's website and mobile apps delivered in time alongside strategizing the company's strategies. Responsible for managing a cross-functional team of up to eight professionals including developers, programmers, designers, and marketing specialists. Key responsibilities included: Job Responsibilities - Developing and implementing the vision for E-commerce products. - Analyzing, formulating, and documenting functional requirements for products. - Collaborating closely with stakeholders, internal teams, and outsourced teams to achieve predetermined product goals. - Improving and Strategizing E-commerce operations. - Building and maintaining client relationships through presentations and communication. - Managing multiple vendors involved in the product. - Building and mentoring teams. - Planning and executing marketing strategies, including digital and email marketing. - Preparing regular reports on a daily, weekly, and monthly basis. Products/Projects - Pikbuk's Website, Android and IOS apps. Show less

    • Business Analyst
      • May 2015 - Apr 2016

      Hired by Transglobal International Pvt Ltd as a Business Analyst, tasked with proficiently analyzing, identifying, and resolving issues with the company's mobile applications for Android and iOS platforms. Also responsible for proposing enhancements that improve the overall business performance of the company. Job Responsibilities - Conduct requirements gathering from stakeholders - Analyze requirements and conduct a feasibility study - Develop business strategies to improve overall performance - Document requirements, process flows, timelines, and work assignments - Communicate with stakeholders, vendors, and development teams - Test mobile apps and report bugs to the development team Products/Projects - Unlok's Android and IOS apps. Show less

    • Business Analyst
      • Apr 2011 - Apr 2015

      Recruited to improve and strategize the company's eCommerce technology and operation. Responsible for managing websites and directing cross-functional teams of up to 12 professionals in development, programming, design, and marketing. Primary roles and responsibilities include: Job Responsibilities - Managed end-to-end operations of the E-commerce business. - Developed requirement documents, including BRD, Process Flows, and Functional Requirement Documents. - Conducted requirement analysis to identify gaps and propose solutions. - Developed and executed digital marketing strategies to drive business growth. - Managed relationships with vendors and third-party partners. - Mentored and built cross-functional teams to deliver high-quality outcomes. - Generated regular reports for stakeholders, including daily, weekly, and monthly reports. Products/Projects - Partyboutny.com - Kidsbounty.com - Herberto Fashion Wear Show less

    • India
    • Wireless Services
    • 1 - 100 Employee
    • Coordinator - Project Deployment
      • Feb 2010 - Apr 2011

      Recruited as a Deployment Coordinator to oversee various Wi-Fi installation projects' coordination for the company. Primary roles and responsibilities include: Job Responsibilities - Coordinating deployment efforts across multiple teams in various projects. - Analyzing project requirements and obtaining necessary approvals for hardware and software. - Managing vendor and client relationships to ensure successful project delivery. - Providing regular reports on project progress to stakeholders. Products/Projects - Wi-Fi Installation Project for food chains (McDonald, Subway). - Wi-Fi Installation Projects for Hotels (IBIS). Show less

Education

  • Wintec - Waikato Institute of Technology
    Master of Applied Information Technologies, Information Technology Project Management
    2020 - 2021
  • Sikkim Manipal University - Distance Education
    Master of Business Administration - MBA, Information Technology Project Management
    2012 - 2014
  • Indira Gandhi National Open University
    M.C.A., Computers
    2009 - 2011
  • Indira Gandhi National Open University
    Bachelor of Computer Applications(BCA), Computer-Software and Hardware
    2005 - 2009

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