Meet Patel
QA Analyst at Humi- Claim this Profile
Click to upgrade to our gold package
for the full feature experience.
Topline Score
Bio
Credentials
-
Certified Tester, Foundation Level
ASTQB - ISTQB in the U.S. - Official PageFeb, 2023- Sep, 2024 -
Phone-Based Customer Service
LinkedInOct, 2020- Sep, 2024 -
CompTIA A+ (220-1001) Cert Prep 10: Printers
LinkedInJul, 2020- Sep, 2024 -
CompTIA A+ (220-1001) Cert Prep 7: Understanding Networking
LinkedInJul, 2020- Sep, 2024 -
CompTIA A+ (220-1001) Cert Prep 8: Internet and the Cloud
LinkedInJul, 2020- Sep, 2024 -
CompTIA A+ (220-1001) Cert Prep 9: Portable Computing
LinkedInJul, 2020- Sep, 2024 -
CompTIA A+ (220-1001) Cert Prep 1: The Basics
LinkedInJun, 2020- Sep, 2024 -
CompTIA A+ (220-1001) Cert Prep 2: Microprocessing and RAM
LinkedInJun, 2020- Sep, 2024 -
CompTIA A+ (220-1001) Cert Prep 3: Core Hardware
LinkedInJun, 2020- Sep, 2024 -
CompTIA A+ (220-1001) Cert Prep 4: Storage and Peripherals
LinkedInJun, 2020- Sep, 2024 -
CompTIA A+ (220-1001) Cert Prep 5: Display Technologies
LinkedInJun, 2020- Sep, 2024 -
CompTIA A+ (220-1001) Cert Prep 6: Physical Networking
LinkedInJun, 2020- Sep, 2024
Experience
-
Humi
-
France
-
Professional Training & Coaching
-
QA Analyst
-
Mar 2022 - Present
Created and escalated 20 bug tickets a day to the dev team as a tier 3 technical support associate to ensure smooth performance of the Humi software. Performed confirmation testing to ensure bug fixes worked correctly and reduced reoccurring bugs by 95%. Gave insight into common feature gaps and bugs during product meetings to improve the software. Created and escalated 20 bug tickets a day to the dev team as a tier 3 technical support associate to ensure smooth performance of the Humi software. Performed confirmation testing to ensure bug fixes worked correctly and reduced reoccurring bugs by 95%. Gave insight into common feature gaps and bugs during product meetings to improve the software.
-
-
-
hitplay .
-
Philippines
-
Recreational Facilities
-
AV Service Desk Technician
-
Oct 2020 - Mar 2022
Provided AV support while maintaining strong client relationships through system monitoring and proactive resolutions with detailed reports. Introduced organizational changes across teams to improve communication and time to resolution by 10% Provided AV support while maintaining strong client relationships through system monitoring and proactive resolutions with detailed reports. Introduced organizational changes across teams to improve communication and time to resolution by 10%
-
-
-
University of Waterloo
-
Canada
-
Higher Education
-
700 & Above Employee
-
Service Desk Specialist
-
Sep 2017 - Apr 2020
Promoted to team lead within a year managing 25+ technicians, providing direct technical mentorship and training, and serving as on-call support for escalated issues. Performed under pressure to resolve issues for 60+ clients a day during critical outages and phishing attacks Promoted to team lead within a year managing 25+ technicians, providing direct technical mentorship and training, and serving as on-call support for escalated issues. Performed under pressure to resolve issues for 60+ clients a day during critical outages and phishing attacks
-
-
-
Environment and Climate Change Canada
-
Government Administration
-
700 & Above Employee
-
Junior IT Technician
-
Sep 2018 - Dec 2018
Migrated 200+ workstations from legacy software to Microsoft Office 2016 and Windows 10, as part of the IT team. Created and managed group permissions using Windows Active Directory and maintained a quick response time to maximize user uptime Migrated 200+ workstations from legacy software to Microsoft Office 2016 and Windows 10, as part of the IT team. Created and managed group permissions using Windows Active Directory and maintained a quick response time to maximize user uptime
-
-
Education
-
2015 - 2020
University of Waterloo
Physics and Astronomy, Astrophysics
Community
