Mechanical Engineering Technician

• Oct 2023 - Present

Fresh Convenience Team Member

• Nov 2019 - Present

Tasks associated with stock of perishable goods. Primary roles and responsibilities include stock replenishment, adjustment and disposition. Additional responsibilities included customer assistance/service, providing counselling to co-workers, work allocation and support provision to other departments. Role requires routine handling of several apparatus and internal organisational systems. Tasks associated with stock of perishable goods. Primary roles and responsibilities include stock replenishment, adjustment and disposition. Additional responsibilities included customer assistance/service, providing counselling to co-workers, work allocation and support provision to other departments. Role requires routine handling of several apparatus and internal organisational systems.

Energy Specialist

• Apr 2023 - Oct 2023

• Providing end-to-end customer service using Kraken.• Assisting customers with on-boarding/off-boarding, billing, payments, metering enquiries, broadband, moves, renewals, retention, hardship, collections, complaints and customer education regarding Origin products and tools, and advocacy.• Referred range of other products to customers and explained added benefits for having multiple services from Origin.

Sales Consultant - LPG

• Sep 2022 - Apr 2023

• Followed various leads to assist customer in resolving their queries of LPG and complete onboarding/supply procedure.• Met set KPIs in alignment with organizational targets, purpose and values.• Referred range of products to LPG customers and explained added benefits for having multiple services from Origin.• Achieved best quality customer service, customer satisfaction and problem solving.

Inbound Sales & Customer Service Representative

• Oct 2021 - Sep 2022

• Provided excellent customer service and achieved a high rate of client satisfaction and retention. • Identified and maximized sales opportunities, and increased customer retention rates. • Discussed promotions, products, and anything pertaining to better and more satisfactory service for the customer. • Worked to ensure quality service and addressed and resolved all customer issues. • Provided excellent customer service and achieved a high rate of client satisfaction and retention. • Identified and maximized sales opportunities, and increased customer retention rates. • Discussed promotions, products, and anything pertaining to better and more satisfactory service for the customer. • Worked to ensure quality service and addressed and resolved all customer issues.

Mechanical Design Engineer

• Nov 2018 - Oct 2019

Modelling and designing of Material Handling System equipments, isolators, pharmaceutical equipments, etc. Modelling and designing of Material Handling System equipments, isolators, pharmaceutical equipments, etc.

Mechanical Design Engineer

• Nov 2015 - Oct 2018

Create, modification and upgradation in process equipment used for pharmaceutical and agrochemical usage. Compliance of ASME codes in accordance with requirements. Handling of U-Stamp and CE-certified vessels and audit completion. ASME calculations of pressured parts, mechanical loading over vessel. Utilization of non-moving material and cost-saving. Parameter-controlled model and draft preparation for workshop reference. Training to new recruits about product knowledge and hands on software techniques. Client communications for GAD correction and as built drawing preparation. ISO compliance for documentation and ensure its authenticity. Show less

Workshop Supervisor

• Aug 2014 - Nov 2015

Overseeing daily production with expected required rate, maintenance of machines, material consumption calculation with waste calculation. Bill generation for customer and communication. Drawing study and assistant to production workers. Overseeing daily production with expected required rate, maintenance of machines, material consumption calculation with waste calculation. Bill generation for customer and communication. Drawing study and assistant to production workers.

Internship Trainee

• Jun 2014 - Jul 2014

• Analyzed unique approach of fabricating engineering specimen via wire cutting, spark erosion and spark drilling. • Formulated design for cutting specimens in wire cut software for moulds, extrusion dies and turret tools. • Analyzed unique approach of fabricating engineering specimen via wire cutting, spark erosion and spark drilling. • Formulated design for cutting specimens in wire cut software for moulds, extrusion dies and turret tools.