T2 Support Engineer

• Jan 2023 - Present

System Engineer

• Sep 2018 - Oct 2022

- Manage and Administrate the IT Infrastructure - Actively update, maintain and monitor all Backups Shadow protect & Datto) - Provide 1st and 2nd level support Windows & Mac) - Manage local AD, GPO, File Services and Patch Management - Plan and Migrate Hybrid and on-premises environment to cloud Azure) - Manage Azure AD, Office 365 administration, licensing - Setup and manage Intune/MDM, install new apps and manage. - Installing and Manage to Firewall & AP WatchGuard & Fortinet) - Design, implement, and troubleshoot new client environment - Participate in the design of information and operational support systems - Firmware and Hardware Updates. - Coordinate and create Technical Documents and KB Articles. Show less

Network and System Administrator

• Dec 2016 - Jun 2018

➔ Windows Server administration and maintenance including AD and GPO. Installing and configuring Windows 2K8 and 2K12 Servers. ➔ Backup management reporting and recovery. ➔ Installing and Supporting Asterisk based PBX and IP -Phones. ➔ Providing Customer with phone, email and remote Support. ➔ Monitoring network & Memory performance (Cacti). ➔ Coordinate and Support in Quotation, Technical Documents preparations. ➔ Windows Server administration and maintenance including AD and GPO. Installing and configuring Windows 2K8 and 2K12 Servers. ➔ Backup management reporting and recovery. ➔ Installing and Supporting Asterisk based PBX and IP -Phones. ➔ Providing Customer with phone, email and remote Support. ➔ Monitoring network & Memory performance (Cacti). ➔ Coordinate and Support in Quotation, Technical Documents preparations.

IT Desk Side Engineering Support

• Dec 2015 - Dec 2016

➔ Assist IT Manager in installations and configuration ‐ Building of workstations as per Clients guidelines. ➔ Take periodic back‐up of user data as per instructions from Manager IT. ➔ Ensure all LAN and WAN equipment's are in working order. ➔ Install / Uninstall specific desktop application as per user requests. ➔ Attend the Help Desk tickets raised by users and close them within the stipulated time frame. ➔ Liaise with IT Help / IT Help Desk to resolve issues which cannot be resolved locally. ➔ Configured end user devices such as laptops/desktops, printers, and shared office equipment. Show less

IT Executive

• Feb 2015 - Dec 2015

➔ Master Data Gathering. ➔ Direct the development, implementation and administration of all IT System (SnD Pro). ➔ Configuration of SnD Pro System Environment. ➔ Setup Initial Information. ➔ Training of SRs and Operators. ➔ Stabilization of Location. ➔ Supports Clients through Help Desk (Remote & Telephone) ➔ Master Data Gathering. ➔ Direct the development, implementation and administration of all IT System (SnD Pro). ➔ Configuration of SnD Pro System Environment. ➔ Setup Initial Information. ➔ Training of SRs and Operators. ➔ Stabilization of Location. ➔ Supports Clients through Help Desk (Remote & Telephone)