Meera de Silva
Senior Business Analyst at John Keells Information Technology- Claim this Profile
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English Full professional proficiency
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Sinhalese Elementary proficiency
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Tamil Elementary proficiency
Topline Score
Bio
LinkedIn User
Meera joined the team as a technical writer and quickly proved herself to be very competent and helpful in that specific role, by documenting key processes and procedures that had to be written up. From there she showed an interest and aptitude for business analysis, both for the operational improvements and the development of new functionality. She has sharp observational skills that has helped when documenting and clarifying requirements and turning them into user stories and for development teams to build. Has learnt how to work in Agile and investigates the impacts of desired change across the business. She’s a charming and more than helpful colleague, and it has been a pleasure to work with her.
LinkedIn User
Meera joined the team as a technical writer and quickly proved herself to be very competent and helpful in that specific role, by documenting key processes and procedures that had to be written up. From there she showed an interest and aptitude for business analysis, both for the operational improvements and the development of new functionality. She has sharp observational skills that has helped when documenting and clarifying requirements and turning them into user stories and for development teams to build. Has learnt how to work in Agile and investigates the impacts of desired change across the business. She’s a charming and more than helpful colleague, and it has been a pleasure to work with her.
LinkedIn User
Meera joined the team as a technical writer and quickly proved herself to be very competent and helpful in that specific role, by documenting key processes and procedures that had to be written up. From there she showed an interest and aptitude for business analysis, both for the operational improvements and the development of new functionality. She has sharp observational skills that has helped when documenting and clarifying requirements and turning them into user stories and for development teams to build. Has learnt how to work in Agile and investigates the impacts of desired change across the business. She’s a charming and more than helpful colleague, and it has been a pleasure to work with her.
LinkedIn User
Meera joined the team as a technical writer and quickly proved herself to be very competent and helpful in that specific role, by documenting key processes and procedures that had to be written up. From there she showed an interest and aptitude for business analysis, both for the operational improvements and the development of new functionality. She has sharp observational skills that has helped when documenting and clarifying requirements and turning them into user stories and for development teams to build. Has learnt how to work in Agile and investigates the impacts of desired change across the business. She’s a charming and more than helpful colleague, and it has been a pleasure to work with her.
Credentials
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Strategic Management
CourseraAug, 2019- Sep, 2024 -
Certified Scrum Product Owner (CSPO)
Scrum AllianceSep, 2017- Sep, 2024 -
PMI Professional in Business Analysis (PMI-PBA)
Project Management InstituteJan, 2021- Sep, 2024
Experience
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John Keells Information Technology
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1 - 100 Employee
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Senior Business Analyst
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Nov 2017 - Present
• Collaboratively achieved the foundation steps to digital transformation of a USD 850 million property project by facilitating and recommending design thinking initiatives for more than 10 customer/user journeys targeting different groups like residents, retail customer, officers, retailer, hotelier, restaurant owners, front office staff, housekeeping staff etc.• Optimized a banking process with the implementation of a custom CRM which resulted in 85% paper/file reduction and provided centralized access to customer information for selected user roles of various departments.• Achieved the automation via RPA of various processes within insurance and finance, which were able to achieve their ROI within 2 years of implementation.• Gathered and curated solution for the requirement of a bespoke imports management system for a strategic development project of USD 850 million. Where around USD 11 Mn worth of imports were managed within the first quarter of implementation and the solution has been rolled out to other property projects.• Automated interest calculation for savings accounts within banking based on configurable parameters on a dynamic calculation process which was integrated to the core banking system.• Documented & tested requirements for a back up departure control system for a leading airline in the middle east.• Provided user guidelines and training for a leading international bank in Colombo• Front ended pre-sales initiatives for leading banks, insurance corporations, automotive giants & multinational corporations in Colombo.
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Empite Pty Ltd.
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Australia
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Utilities
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Business Analyst
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Feb 2017 - Nov 2017
• Actively engaged & facilitated the product development & implementation of a quiz component of an Australian product.• Conducted & facilitated pre-sales initiatives which were inclusive of scope, analysis, estimation & documentation. • Managed the requirements lifecycle of a recruitment product which facilitates more than 20 companies in Australia and have more than 17,000 customer testimonials on the platform. • Actively engaged & facilitated the product development & implementation of a quiz component of an Australian product.• Conducted & facilitated pre-sales initiatives which were inclusive of scope, analysis, estimation & documentation. • Managed the requirements lifecycle of a recruitment product which facilitates more than 20 companies in Australia and have more than 17,000 customer testimonials on the platform.
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Associate Business Analyst
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Oct 2015 - Feb 2017
Client Onsite Engagement ( Oct 2015 - Nov 2016) Actively engaged in the management of requirement enhancements of a homegrown ERP system of a leading exporter (revenue: $2 Bn) of garments, where the functional components ranged from sales and distribution, manufacturing and the finance aspects of the organization. • Responsibilities ranged from requirement elicitation, analysis, creating preliminary mockups, documentation, testing & training. Client Onsite Engagement ( Nov 2016 - Feb 2017) Collaboratively engineered a technical health monitoring solution for a leading education provider(revenue:$8.8Bn) in the world, this product monitors several applications including exams & online courses, on various technical levels, from application performance, server, vm, storage, database & network layers This implementation allowed proactive fault resolution and reduced downtime by identifying the root cause faster. • Responsibilities included requirements elicitation, analysis and documentation on JIRA on a SCRUM model, facilitating UI/UX engineers, testing and training. • Created and maintained the team repository for a technical shared knowledge base.
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Business Analyst Intern
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Jun 2015 - Oct 2015
• Documented the quality requirements and stored procedures of a leading tobacco company which holds 99% of the market share in Sri Lanka.• Analysed requirements through workflow diagrams and process diagrams.• Facilitated requirement workshops for customers as well as the internal development teams.
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Education
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2015 - 2017
Staffordshire University
Master's degree, Technology Management -
2012 - 2015
Staffordshire University
Bachelor's Degree, Business Information Technology -
2000 - 2012
Lyceum International School Wattala
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