Experience

G42

• United Arab Emirates
• IT Services and IT Consulting
• 500 - 600 Employee

• Senior Information Technology Support Engineer

  • Jul 2021 - Present

  Abu Dhabi Emirate, United Arab Emirates End user support: Providing technical support, applications, laptops and desktops, O/S Windows, Mac and Linux



IFFCO Group

• United Arab Emirates
• Food and Beverage Manufacturing
• 700 & Above Employee

• IT Support Junior Manager @ Khalid Sea Port

  • Jun 2020 - May 2021

  Khalid Sea Port Lead large IT projects, including the design and deployment of new IT systems and services Monitor performance of information technology systems to determine cost and productivity levels, and to make recommendations for improving the IT infrastructure Help define IT infrastructure strategy, architecture, and processes Analyze business requirements by partnering with key stakeholders across the organization to develop solutions for IT needs Assess vendors and develop test strategies… Show more Lead large IT projects, including the design and deployment of new IT systems and services Monitor performance of information technology systems to determine cost and productivity levels, and to make recommendations for improving the IT infrastructure Help define IT infrastructure strategy, architecture, and processes Analyze business requirements by partnering with key stakeholders across the organization to develop solutions for IT needs Assess vendors and develop test strategies for new hardware and software Troubleshoot hardware and software issues related to internal IT Support all type of issues MAC, Win OS specially for Board Members Taking care entire MS teams meetings & AV support in all meeting rooms Working on multiple projects simultinously Win10 upgrades, Servers, Applications, Printer deployment Managing IT support & helpdesk team Show less



Abu Dhabi Airports

• United Arab Emirates
• Airlines and Aviation
• 700 & Above Employee

• IT Technical Support Officer

  • Apr 2013 - Jun 2020

  United Arab Emirates Attending end users as per trouble ticket and solving their problems in critical situation. Support for Windows 10 and Mac iOS operating systems. Prepare and deploy desktop/laptop images Understanding and experience in troubleshooting and commissioning Perform remote troubleshooting, resolving and documenting solutions. Resolve desktop hardware, software and network issues on all levels. Ensuring upkeep of all desktop systems in line with any SLAs. Hands-on experience with… Show more Attending end users as per trouble ticket and solving their problems in critical situation. Support for Windows 10 and Mac iOS operating systems. Prepare and deploy desktop/laptop images Understanding and experience in troubleshooting and commissioning Perform remote troubleshooting, resolving and documenting solutions. Resolve desktop hardware, software and network issues on all levels. Ensuring upkeep of all desktop systems in line with any SLAs. Hands-on experience with Windows/Mac OS environments & active directory Printers configuration and installation of the IT assets. Patch management, cabling, application install support and provide access to softwares. Interact with and address users on hardware and software related issues in a timely manner. Ensure prompt and accurate customer service and increase client satisfaction. Configure and support users for Office 2016, 365 (including SharePoint, Skype for Business and Onedrive). Experience with Symantec Antivirus and Cisco AMP (Advanced Malware protection) Using monitoring tools like, Nagois, Opsmanger, Xovios, SOTI, Dolphin, AIMS, Datacenter Temperture sensors, Milestone XProtect, SEP, Weather Forecast, Avaya, SMS portal, Manage Engine SD Plus, Assyst SD management, Citrix HUB, NCR, Sonic wall, Cisco, Juniper, Palo Alto. Ensuring that the SLA’s with the stake holders are met and adhered to. Special Airport Systems & Applications: Applications such as Provio, IKUSI, Rostima, Citrix, Oracle, CMS, AutoCads, Planning & Database, AODB, AMS, SEP, Clearpass, BHS app, Security Camera’s, SITA, Sitatex, Sabre, APP, BRS, KABA, TDAS, VPN, Opera system, and ERP are resolved with the quickest turnaround times that in turn results in maximum system up-time Addressing issues, both hardware as well as software related to customized airport applications that have been installed on various systems across the airport managed and operated by ADAC. Show less



Inteltec Emirates

• United Arab Emirates
• Telecommunications
• 100 - 200 Employee

• IT Administrator

  • Jun 2010 - Mar 2013

  Abu Dhabi Installing & Configuration Cisco Router (Cisco 2821/2941 MWR), Switches (Cisco 2950/ 3560 / 3560G/ 3750/ 3580) & troubleshootings Troubleshooting issues related to OSPF,BGP,RIP, Redistribution & Linkproof, port Binding and Cisco controllers, access points & cisco issues Provisioning of access points in the Cisco Linksys, Cisco Controller and troubleshoot Wifi issues Resolving the Layer 1/2 issues, and co-coordinating with Vendor/Sonic Wall or Cisco for more critical… Show more Installing & Configuration Cisco Router (Cisco 2821/2941 MWR), Switches (Cisco 2950/ 3560 / 3560G/ 3750/ 3580) & troubleshootings Troubleshooting issues related to OSPF,BGP,RIP, Redistribution & Linkproof, port Binding and Cisco controllers, access points & cisco issues Provisioning of access points in the Cisco Linksys, Cisco Controller and troubleshoot Wifi issues Resolving the Layer 1/2 issues, and co-coordinating with Vendor/Sonic Wall or Cisco for more critical issues Working in real time environment and follow the SLA process in order to resolve the issues Creating and Maintaining SSL VPN, Global VPN, Site to Site VPN User Accounts and NAT Policy. Installation of Huawei/3G /Motorola/RF Planning software’s. Creating Telephone extensions on Nortel PABX Exchange (CS-1000). Installation of CCTV cameras, DVR. (Marinating Backup) Installation, configuration and Maintaining windows 2007, 2008 and 2010, Servers 2008, 2012 & 2016 Respectively. Installation, configuration, Maintaining VMware Hypervisors & Symantec Endpoint Protection Implementing and configuring Active Directory, Group Policies, ISA, IIS, Exchange, DHCP, DNS Servers on Microsoft Windows Server 2008, 2012, & 2016. Configuring Raid levels on servers, HP, DELL.IBM File and Print server management. Implemented disk quota and file screening on windows Server 2003, 2008 R2, 2012 & 2016. Providing solution for day-to-day system related problems reported by users. Involved in Network/PC support for 250 nodes local area networks and responsible for the daily operation, monitoring, troubleshooting . Security Updates of Servers, Installations of Service Packs and daily Update of Antivirus. Creating and Maintaining User Accounts Database and System Policy. Assigning Rights and Privileges to users as per the Company’s Management Requirement. Backup and Restore data on servers and hard disks in order to prevent data loss. Show less