Experience

Mobilink

• IT Services and IT Consulting
• 200 - 300 Employee

• • Nov 2009 - Present

  Involved in vendor short listing, quotation evaluations and contract negotiation. Worked closely with Production, Finance and Sales being part of Supply Chain Management Team Ensured Inventory at all times, Processed work orders and coordinated with local vendors to ensure timely and quality shipments As ongoing part of job, I was also responsible to handle customer grievances and resolve.MOBILINK (PMCL), Franchise Office Gujrat. April 2005 – March 2007 Customer Care & Finance Officer) Mobilink (A Vimpelcom Telecom Company-Previously owned by MOTOROLA -USA) is the pioneer of GSM technology and favorite cellular service in Pakistan with over 34 million subscriber base. This is itself an evident of exceptional customer care. Credit and Collection is a core part of Customer Care division. My responsibilities;Monitoring of regional outstanding and reducing number of days, without compromising on turnover. Periodic outstanding reconciliation and reporting to regional head C&C, Customer Care Finalize new sales with credit limit allocations through validation and verification process. Key account management and tracking to ensure smooth turnover and cash flow.Resolved account discrepancies, customer's issues, credit limit enhancement and above all customer care. Coordinate with regional business partners Retailers, Distribution Channel for business plan implementation and improvement Show less

• • Oct 2009 - Present

  Coordinate with regional business partners JSRs, for business plan implementation and improvement, Played role as team leader managing 93 service point representatives.My key role is to manage their outputs/targets in given time constraint & maximize efficiency.



Jazz

• Pakistan
• Telecommunications
• 700 & Above Employee

• • Oct 2009 - Present

  Award of excellence customer services 2007-2008

• • Mar 2007 - Oct 2009

  MOBILINK (PMCL), Regional Office Gujranwala. October 2009 – till date; A Vimpelcom Telecom Company-Previously owned by MOTOROLA -USA) is the pioneer of GSM technology and favorite cellular service in Pakistan with over 34 million subscriber base. This is itself an evident of exceptional customer care. Credit and Collection is a core part of Customer Care division. My responsibilities;Managing a dedicated team of 25 individuals. Worked closely with JSRs to complete assigned targets Sim replacement implementation as customer servicesNew sales targets achievements MNP targets to bring other operators customer on board VAS up selling through JSRsGPRS bundle up selling targets To achieve high score in monthly scoring evaluationKeep motivating, developing and monitoring to team MOBILINK (PMCL), Franchise Office Gujranwala. Show less

• • Apr 2005 - Oct 2009

  Regarding to my experience I have ability of Matter Handling,Public Dealing and Management.