Project Management Coordinator

• Jun 2021 - Present

Program Coordinator

• Feb 2021 - Present

Administrative and Project Officer

• May 2019 - Feb 2021

As an Administrative and Project Officer in Directorate of Information Technology (ODIT) my role involved support IT Directorate’s in achieving the strategic objectives by taking an active role in managing, prioritizing and maintaining the Director’s correspondence, coordinating events and providing project and administrative support, project portfolio reporting, knowledge and understanding of the University and IT Directorate’s efficient workflows and support the day- to-day management of Office of the Director and all IT staff. My job role also involved to provide coordination and implementation of events and deputise for the Executive Officer. I was responsible and accountable for achieving excellence of work processes and systems. Key responsibilities- - Secretarial support to the Director, Associate Directors of IT. - Arrangement of committee and team meetings. - Coordinate and manage IT financials. - Reconciliation of the Director and Associate Directors expenses. - Event Management. - Travel Management of IT Directorate. - On boarding and Off-boarding of IT staff. - Internal project support and project portfolio reporting. - Administrative process and system improvements. - Process Mapping and Service Improvements. Show less

Administrator and Project Officer

• Jan 2018 - Mar 2019

As a Business Travel Administrator, I was responsible for researching, arranging and coordinating travel, logistics and accommodation requirements of all IT staff, senior management and clients. My role requires to supervise staff for overseas travel procedure with clear directions, documentations and destination information. Providing required training and knowledge of cross-culture, relevant flight regulations and travel guidelines. Key responsibility of this position also includes to oversee all the day-to-day office services and facility management. Proficiency in client management and financial budgeting, data entry, reporting and reconciliation. As part of record maintenance, one ofvital task is negotiation and maintaining up-to-date vendors contracts by focusing on company bench marking. I was involved in coordination and success driven clients visits, meetings, conference and annual events. Strategizing travel policies and streamlining procedures with informed decisions. Show less

Senior Executive Officer

• Feb 2017 - Jan 2018

- Client management – Proper planning and execution of business meetings, provided travel advise and weekends travel within budget and to enriched client experience to company premises.- Information to client for accurate and correct, preparing and checking all legal documents.- Strong working relationships with all clients and colleagues.- Full responsibility of all Immigration issues and operations, remaining up to date with any changes to legislation.- To enhance in understanding of immigration rules to help them to fulfill their roles to a high level.- Price negotiations to enhance profitability.- Arranging accommodation for resources and clients of the organization locally and globally as per the business requirements.- Documentations and Immigration requirements for Smooth Travel and ensure that visa will be received within the time limit set by the government.- Follow up with existing & new acquisition clients.- Maintaining and monitoring travel MIS, publishing reports on monthly basis to senior management and department heads.- Responsible for strategic tie-ups with hotels, serviced apartments, airlines contracting for effective resource mobilization and cost optimization for the organization- Promote M.I.C.E with Business travel requirement.- Operation handling as per requirements for the better and improved service level.- Liaison with various departments for providing logistical support for seminars, meetings and corporate events.- Excelling in taking a business need and breaking it down into manageable pieces creating a business or product road map which can be executed for development.- Recommendation to the management for any amendments or additions to the travel policies. Show less

Corporate Travel Operator and Account Manager

• May 2016 - Jan 2017

This role involves in providing expert advice to clients about different travel destinations, drawing up complicated travel itineraries, issues, ideas of exchange rates to ensuring customers satisfaction. Key role required making arrangements for visa documentation, transports, flights, accommodation, tours, and other activities. Contacting airlines, hotels, and ground transport companies for corporate deal and competitive services. I was responsible for dealing with complaints in an efficient and diplomatic manner as well as following up with payments deadlines. Part of this role also in charge of planning and advertising company promotions, making presentations to travel groups by creating and putting up displays at trade shows. Provided professional and value-added advice for corporate travel accounts on ticket reservations, accommodation, transportation, up gradation bearing in mind the customers' needs and interests for smooth travel experience. - Customers relationship and satisfaction. - Aviation regulation and negotiation with airlines IATA and PLB commission. - Visa and Immigration Consultancy - oversee all aspects of the documentation and Immigration service to ensure smooth process within the time limit set by the government. - Led successful and prompted company MICE Tourism for Meetings, Exhibitions, Incentives Tours, Conferences and corporate events with nurtured clients relationship and execution of plan as per requirements. - Analyzed and compiled information from preferred vendors thru webinars and workshops and maintained compliance and certification with vendor related agent programs. - Coordinated tour and transportation logistics for multiple day itineraries encompassing preparing promotional materials and displays. - Handled inbound and outbound calls consistently meeting and maintaining department standards and goals. - Strategised travel policies with management and getting appropriate application of policy and strategy delivery. Show less

Corporate Travel Manager

• Jan 2012 - May 2016

This role responsible for organising and preparing holiday tours, follow trends in the popularity of destinations and packages. Visiting resorts to ascertain accommodation quality and suitability, liaising with coach operators, airlines, hoteliers and resort, agreeing service levels, contracts and deals. Key responsibility of this position is arranging all MICE (including leisure Group) operations and RFP preparation, working with the sales representative to promote company services and increase sales, performing data analysis, and engaging in quality assurance as well as customer service activities. - Planned and managed Leisure tourism and Tour Packaging by providing knowledge and suggestion for tourist location keeping in view about points of interest at various vacation spots. - Cruise lines vacation: Promotion, planning and booking reservations for various popular cruise holiday destinations. - Customers utmost satisfaction by providing Information about local laws, customs, climate, travel documentation and travel advisories that concern of tourist destinations. - Created a wide network of satisfied client that lead to lucrative referrals. - Marketing and promotional campaigns and events by setup of travel booth, road show and large annual conventions which were successful in bringing steady stream of new clients. - Promoted company online travel portal to corporate HotelSurfer.com, Forerez.com, ForeTechnology. - Located and proposed new potential deals (B2B) by contacting potential travel agents in market. - Boosted networking and saving with representatives of hotel chains, airlines, B2B tie-ups with local destination suppliers to create better deals. - Developed action plans and annual budget for company. - Addressed service related issues and ensured customer satisfaction by collecting feedback and information from clients post trip to determine satisfaction level and experience and adjust future itineraries when prudent. Show less