Meenal Pawar

Technical Project Coordinator at Creospark
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Contact Information
us****@****om
(386) 825-5501
Location
Canada, CA
Languages
  • English Full professional proficiency
  • Hindi Native or bilingual proficiency
  • Marathi Native or bilingual proficiency
  • French Elementary proficiency

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Fatima Iqbal

I have had the pleasure to work with Meenal during CompTIA A+ training, she is not just a remarkable & confident individual but also an amazing motivational team player. She has an upbeat and energetic personality to her with an eagerness to take on a challenge. She would be a valuable asset to any organization looking for an exceptional professional with a great attitude and strong skillset. I wish her a successful and rewarding career ahead.

Mohammad Wasif Parvez

I had the pleasure of working with Meenal in multiple projects, she is outstanding at being a team player and pulling her weight. With her contributions to the team, we were able to delegate tasks and swiftly complete many projects meeting deadlines respectively. Meenal has the ability to be versatile, she brings vast knowledge from her previous experiences to the table and it was a pleasure working with her. She would be an asset to any organization she chooses to join.

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Credentials

  • Fundamentals of Predictive Project Management
    Project Management Institute
    Jul, 2023
    - Nov, 2024
  • Verified International Academic Qualifications
    World Education Services
    Mar, 2023
    - Nov, 2024
  • Foundations of project management
    Google
    Jun, 2022
    - Nov, 2024
  • Project Initiation starting a successful project
    Google
    Jun, 2022
    - Nov, 2024
  • CISCO IT essentials
    Cisco
    May, 2020
    - Nov, 2024
  • Introduction to Project Management
    Udemy
    May, 2019
    - Nov, 2024
  • Certified Foundation level Business Analyst
    Udemy
    Apr, 2019
    - Nov, 2024
  • Excel Apprentice.
    The CPD Certification Service
    Mar, 2019
    - Nov, 2024
  • Excel Specialist Certification
    The CPD Certification Service
    Mar, 2019
    - Nov, 2024
  • ISTQB (International Software Testing Qualifications Board) Foundation Level.
    Udemy
    Mar, 2019
    - Nov, 2024
  • Object oriented programming in java
    University of California San Diego
    Jul, 2018
    - Nov, 2024
  • Work Health and Safety Awareness
    Ontario Ministry of Labour
    Oct, 2017
    - Nov, 2024
  • CompTIA A+
    CompTIA

Experience

    • Information Technology & Services
    • 1 - 100 Employee
    • Technical Project Coordinator
      • Apr 2023 - Present

      - Coordinated Microsoft 365 app development projects, Microsoft Power Platform projects, and Microsoft Azure projects. - Conducted kick-off meetings with stakeholders to establish project objectives, scope, and deliverables. - Defined clear and achievable project goals while ensuring alignment with organizational objectives. - Developed comprehensive project plans, including task breakdowns, timelines, and resource allocation. - Tracked project progress and timelines, ensuring adherence to schedules and budgets. - Collaborated with specialized teams to understand project requirements and translate them into actionable tasks. - Facilitated daily stand-up meetings (sprints) to monitor project status, address challenges, and prioritize tasks effectively. - Documented meeting minutes, action items, and decisions made during project meetings to maintain accurate records. - Provided regular and transparent project status updates and reports to stakeholders and management. - Identifed potential project risks and develop proactive mitigation strategies to minimize disruptions. - Coordinated testing and quality assurance activities to deliver bug-free and high-quality app solutions. - Conducted retrospective meetings to evaluate project performance and implement continuous improvement measures. - Fostered positive team dynamics, promoting effective communication and collaboration among team members. Show less

    • Canada
    • IT Services and IT Consulting
    • 400 - 500 Employee
    • Technical Consultant
      • Jun 2020 - Apr 2023

      • Accountable for end-to-end L3 application troubleshooting and incident management, including collaborating with L2, software development and other internal stakeholders. • Acted as the main liaison and coordinator communication between software development and all internal stakeholders, including the L2 support team. • Documented analysis, updates, and solutions in the incident management CRM. • Identified and resolved high priority issues in an efficient manner. Closed 95% of trouble tickets on the first call without escalation. Achieved a user satisfaction rating of 4.9/5.0 (14% higher than average). Consistently logged and monitored ticket status to ensure fast, quality resolution of every issue. Maximized call efficiency, achieved high first-call resolution rates, and exceeded customer expectations by managing inbound and outbound calls. • Executed routine tasks such as service requests, transactions, and queries in a timely manner within SLA. • Documenting and Managing Zendesk tickets daily and ensured tickets are completed and emails are answered. • Used established diagnostic tools and processes to troubleshoot and fix issues. • Escalated customer issues to concerned departments as required. Show less

    • Canada
    • Banking
    • 700 & Above Employee
    • Project Coordinator
      • Jun 2019 - May 2020

      • Developed and implemented project strategies to ensure team alignment and prioritize tasks, driving timely and withinbudget project execution. • Supported project stakeholders by assisting in planning, monitoring, and coordinating scope, schedule, and overall project initiatives. • Contributed to the creation of project artifacts, such as project charters, requirements, work breakdown structures, budgets, resource allocation, sprint logs, user stories, schedules, risk logs, action items, and lessons learned. • Visualized and documented project scope, deliverables, milestones, and necessary activities for effective project management. • Facilitated and supported project meetings, preparing agendas, presentations, and accurate meeting minutes. • Maintained regular communication with project sponsors, stakeholders, team members, and the IT department, providing timely status updates. • Prepared briefings, presentations, and project documentation for the Project Manager, ensuring transparent communication. • Managed project issues and risks by identifying, monitoring, escalating, resolving, and reporting them through the team. • Oversaw project team meetings, tracking action items, decision items, risks, and issues, and updating the Project Manager accordingly. • Collaborated with internal and external service providers/partners to plan and align project dependencies and integrate solution components. • Defined roles, responsibilities, and performance expectations for project resources, ensuring clarity and accountability. • Scheduled and facilitated Agile/Scrum events, including backlog management, sprint planning, daily stand-ups, sprint reviews, and retrospectives, promoting effective project execution and continuous improvement. Show less

    • Canada
    • Security and Investigations
    • 200 - 300 Employee
    • Office Administrator
      • Jul 2017 - Feb 2019

      - Efficiently managed daily office operations, ensuring smooth functioning of administrative tasks to support the overall effectiveness of the company. - Coordinated and oversee employee schedules, ensuring adequate coverage for security personnel, and address any scheduling conflicts promptly. - Maintained comprehensive and accurate records related to all employees, including attendance, time-off requests, and performance evaluations. - Facilitated effective communication between security staff, management, and clients to ensure seamless collaboration and timely resolution of any issues. - Handled financial responsibilities, such as processing invoices, expense reports, and payroll for security personnel, while adhering to company policies and budget guidelines. - Developed and implemented efficient office procedures and protocols to enhance productivity and optimize resource utilization. - Acted as the main point of contact for clients, addressing inquiries, resolving concerns, and fostering positive client relationships to enhance the company's reputation and client satisfaction. Show less

    • India
    • Financial Services
    • 300 - 400 Employee
    • Business System Analyst
      • Dec 2015 - Mar 2017

      Worked closely with Business Sales leadership to build custom reporting and dashboards to track business KPIs, program improvements, and new initiatives. Analyzed performance to make meaningful recommendations for the business growth and direction to key organization stakeholders. • Gathered and analyzed data on sales tactic performance and identify potential issues or opportunities using multiple systems and platforms. • Assisted the Team in documenting SOPs, reporting summaries, CRM workflow mapping, and other critical department documentation. • Worked closely with cross-functional team leads to build out and optimize all current reporting tools and • Research and prospect into target accounts with the goal of generating interest and booking meetings with our Sales Executive team. • Conducted meetings with major business clients and stakeholders to gather business requirements on commercial methods and user necessities and convert them into functional specifications. • Analyzed functional problems, consulting the clients with expert advice and solutions. • Coordinated and communicated with team to ensure alignment of projects and timeline. Show less

Education

  • Amity University, Gwalior
    Bachelor of Technology (B.Tech.), Computer Science
    2012 - 2016
  • Cisco Networking Academy
    Certificate, Computer Systems Networking and Telecommunications
    2020 - 2020
  • Lambton College
    Post Graduation, Computer Software and database development.
    2017 - 2019

Community

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