Experience

Chifley Business

• Australia
• Civic and Social Organizations
• 1 - 100 Employee

• Assistant Manager

  • Aug 2011 - Present



NIIT Limited

• India
• Education Administration Programs
• 700 & Above Employee

• SR. COUNSELLOR

  • Aug 2007 - Jan 2011

  This position directly reported to Territory Head.Actively involved in planning and achieving branch targets of new business in terms of counseling, registration, students courseware and attendance as per the payment plan.Handled a team of 07 Executives (SA’s, PI’s and Support staff) by guiding, monitoring, training & motivating them. Accountable for Institutional Business for the territory, headed a separate team for the same.To prepare reports on Front Office Revenue Plan, Monthly Review Meetings & Quarterly Audits.To Conduct training sessions on Sales & Communication skills and workshops on Client Management to improve the workforce and productivity of the firm.



Agroecommerce Network Pvt. Ltd., GK-1, New Delhi

• Sr. Executive - IT Business Operations

  • Mar 2006 - Jun 2007

  This position directly reported to VP-Commercials.Handled team of 03 ZI’s, 07 DC’s, 15 TC’s & 5 BDE’s with a base of 1500 plus registered farmer’s thereby generated business.Designed proper training programs for the Network and employees of the organization for enhancing their business efficiency.To ensure that the ITBO Division is a profit center for the company, Monitor costs and devise control mechanisms to ensure that avoidable costs do not eat into revenues.



NIIT SmartServe

• Outsourcing and Offshoring Consulting
• 1 - 100 Employee

• Executive - Customer Care

  • Sep 2004 - Jan 2006

  Market Research (B2B and B2C) for the retail & Web Based research.Voice Based & Email based Customer Support & Customer Retention.Customer Acquisition through Outbound and Inbound contact centre & Lead Generation.



Trivani infotech (IBM Franchisee), Mumbai

• Team Member- Web Development

  • Aug 2002 - May 2003

  Worked as a web programmer for ZIP Telecom Ltd.’s website under supervision of Team Leader with 5 members Team. Followed Software development life cycle, Designed & Created database, generated forms, debugging, solution testing, analysis & feedback.