Experience

Propella Consulting Group
• India
• Business Consulting and Services
• 1 - 100 Employee
• Senior Consultant

  • Mar 2023 - Present

EY GDS
• Asst. Manager

  • Oct 2019 - Apr 2020


Panalpina

• Denmark
• Transportation, Logistics, Supply Chain and Storage
• 700 & Above Employee

• Key Account Manager

  • Jun 2016 - Mar 2018

  MANAGER-INSIDE SALES ▪ Responsible for development of key accounts for the company with deep Selling and further tapping the potential business. ▪ Maintaining and retention of existing key accounts which add on to the Major productivity of the business unit. ▪ Creation of reports and handling escalations for the key customers. ▪ Targeting and tapping the potential business from prospective retail customers. MANAGER-INSIDE SALES ▪ Responsible for development of key accounts for the company with deep Selling and further tapping the potential business. ▪ Maintaining and retention of existing key accounts which add on to the Major productivity of the business unit. ▪ Creation of reports and handling escalations for the key customers. ▪ Targeting and tapping the potential business from prospective retail customers.



Kuehne + Nagel

• France
• Freight and Package Transportation

• Manager

  • Jul 2014 - Jun 2016

  MANAGER- RETAIL & FMCG ▪ Responsible for development of Retail and Fashion/FMCG in India ▪ Global Customer handling & Implementation pan India ▪ Arranging value added services like Vendor Conference, Quarterly Business Reviews etc. MANAGER- RETAIL & FMCG ▪ Responsible for development of Retail and Fashion/FMCG in India ▪ Global Customer handling & Implementation pan India ▪ Arranging value added services like Vendor Conference, Quarterly Business Reviews etc.



European Freight Limited

• Transportation/Trucking/Railroad
• 1 - 100 Employee

• ASST. MANAGER-Sales & Operations

  • Nov 2009 - Oct 2010

  1) Sales & Operations, acting as an interface between the agents across Asia and Europe with respect to the movement of the cargo. 2) Business development within the key agents and service providers. 3) Operations Support for execution of cargo movement. 4) Report executions for key clients. 1) Sales & Operations, acting as an interface between the agents across Asia and Europe with respect to the movement of the cargo. 2) Business development within the key agents and service providers. 3) Operations Support for execution of cargo movement. 4) Report executions for key clients.



KUEHNE + NAGEL PVT. LTD

• ASST. MANAGER

  • Jul 2004 - Mar 2009

  KEY ACCOUNTS-EUROPE (Customer Services - Freight Forwarding) *Responsible for sales/operational activities pertaining to sea-exports, imports, air-exports, imports and cross trade activities for Key Accounts mainly pertaining to Europe/India sector. *Project Handling for various constructions companies like ACC cement, Jaypee Associates etc. *Entrusted with the task of coordination with all departments for solving customer's problems *Attended RFQs, rate negotiations with overseas offices and making Quotations for normal and project shipments. *Led the efforts across coordinating with all overseas offices for execution of cargo. *Arranged the Daily Status reports for Key Clients and visiting for special meetings. Prepared MIS and submitted the same to the appropriate departments for maintaining smooth operations. *Responsible for probing with clients for further route development activities. Show less



FREIGHT SYSTEMS LTD

• Bangladesh
• Freight and Package Transportation
• 1 - 100 Employee

• CUSTOMER SERVICE ASSISTANT

  • Dec 2003 - Jun 2004

  Freight Forwarding) *Handled sales/operational activities pertaining to sea-exports, imports, air-exports, imports and cross trade activities. *Looked after important accounts for the Sales Manager and Business Development Executives as well as Dubai Forwarders. *Entailed with the assignment of co-ordinating with overseas agents for inbound/outbound consol cargo and FOB/Exworks shipments. *Monitored and Co-ordinated with overseas agencies for inventory movement and transshipment details of an import shipment. Show less



MAX NEW YORK LIFE INSURANCE COMPANY LTD

• TEAM MEMBER

  • Dec 2001 - Aug 2003

  Responsible for Non-Medical and Financial Underwriting *Entrusted with the duty of Analyzing and performing Quality Check of applications for Life Insurance proposals. *Handled optimization of Turn around Time for policy issuance. *Led the efforts across handling Queries from the internal customers as in other departments such as Service helpdesk, Underwriting, Document Production. *Being SPOC (Single Point of Contact) for the New Business Department for various responsibilities like Finance Control, Revival of cheques, policy dispatches maintenance on MIS. *Published Dashboards periodically to analyze performance of processes. *Accountable for validations and timely rectification of errors in the Team. *Successfully Imparted training to the new employees, taking induction programmes. Show less



WIPRONET TECHNOLOGIES

• NET CARE OFFICER

  • Feb 2001 - Oct 2001

  Handled customer calls and solved their technical queries online related to Internet and other Computer applications, which are technical as well as non-technical. *Supervised and maintained the daily report of the number of incoming calls solved and unsolved queries and following up the next day with the unsolved ones. *Organized training for the newly discovered queries or topics for the members of the call center monthly and provided training to the new employees as required. *Coordinated between the customers and the DI team for the installations of the software provided as per the company product; arranging appointments for the field visits required if problem not solved online. *Trained the newcomers on the process of the company as per the ISO 2000. Show less



DHL-AIRFREIGHT LTD

• EXECUTIVE-CLAIMS AND CUSTOMER CARE

  • Dec 1998 - Jan 2000

  Entrusted with the sole task of attending client calls and solving their queries by tracking and tracing the shipments involving interaction with the DHL employee's world wide in various transiting hubs as well as destination and origin points. *Handled grievance and redressal of issues, monitoring of complaints, filing a complain log therefore which is taken up as a service issue by the company to streamline services. *Accountable for sales and import express leads generation drive, which increased revenue for the company. *Assigned with the liability to handle customer complaints involving claims and settlements. Show less