Meena Velleyen
Customer Service Executive at Devine's Worldwide Chauffeur Services- Claim this Profile
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French Native or bilingual proficiency
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English Full professional proficiency
Topline Score
Bio
Sean Murphy
Meena is hard working, courteous and always goes above and beyond in her roll. A very positive colleague in to work with.
Colin Byrne
Always hard working and dedicated, a true team player who would go above and beyond, an absolute pleasure to work with.
Sean Murphy
Meena is hard working, courteous and always goes above and beyond in her roll. A very positive colleague in to work with.
Colin Byrne
Always hard working and dedicated, a true team player who would go above and beyond, an absolute pleasure to work with.
Sean Murphy
Meena is hard working, courteous and always goes above and beyond in her roll. A very positive colleague in to work with.
Colin Byrne
Always hard working and dedicated, a true team player who would go above and beyond, an absolute pleasure to work with.
Sean Murphy
Meena is hard working, courteous and always goes above and beyond in her roll. A very positive colleague in to work with.
Colin Byrne
Always hard working and dedicated, a true team player who would go above and beyond, an absolute pleasure to work with.
Credentials
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Communication Foundations
LinkedInApr, 2022- Oct, 2024 -
Setting Team and Employee Goals Using SMART Methodology
LinkedInSep, 2021- Oct, 2024 -
Excel: Avoiding Common Mistakes (Office 365/Excel 2019)
LinkedInApr, 2021- Oct, 2024 -
Excel: Conditional Formatting for Beginners (Office 365/Excel 2019)
LinkedInApr, 2021- Oct, 2024 -
Outlook: Automating Your Email with Mail Rules
LinkedInApr, 2021- Oct, 2024
Experience
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Devine's Worldwide Chauffeur Services
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Ireland
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Truck Transportation
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1 - 100 Employee
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Customer Service Executive
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Aug 2018 - Present
o Managing daily services for high profile business o Deals with Events booking o Make sure all booking are accurate. o Check daily planning of jobs. o Deals with affiliate for services in Ireland and International. o Greeter at Dublin Airport o Quality Check on bookings o Responding emails and calls on Quotes, general queries, action immediate booking and Live Chat. o Assisting with the organization of team events o Performing other administrative support duties as required Show less
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Allianz Worldwide Partners
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Mexico
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200 - 300 Employee
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Helpline Officer
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Nov 2017 - Jun 2018
o Managing Insurance policy for corporate accounts. o Assisting in individual and Corporate Insurance policy o Assuring a high level of service for each customer on every call, emails inquiries and deal with emergency assistance. o Work closely with the medical team. o Managing Insurance policy for corporate accounts. o Assisting in individual and Corporate Insurance policy o Assuring a high level of service for each customer on every call, emails inquiries and deal with emergency assistance. o Work closely with the medical team.
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Cognizant
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Uzbekistan
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Education
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1 - 100 Employee
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Executive Data Analyst
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Jul 2017 - Aug 2017
Worked on the development of a new application for Google. Worked on the development of a new application for Google.
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J2 Global
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United States
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Technology, Information and Internet
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200 - 300 Employee
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Customer Service Representative
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Feb 2014 - Jul 2017
• Working on Cloud Services such as: e-Receptionist, e-Fax, Fusemail, Keep it Safe, Fax Box… o Greet, answering customer calls efficiently, accurately and in a professional manner using excellent customer service skills. o Build report, listen, clarify, and manage conversational flow o Manage upset customers, conflicts, and challenging situations o Deliver outstanding service, exceed expectations, and build long-term loyalty o Cross selling and cross promoting features and other products. o Work in teams and in a self-directed environment. o Place outbound calls for delinquent accounts. o Support sales team o Work on Salesforce. Show less
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Infinity BPO Services
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Outsourcing and Offshoring Consulting
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1 - 100 Employee
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Talent Acquisition – In-house Recruiter
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Dec 2009 - Dec 2012
Build report on job description on job vacancies across the company.Internal and External Advertisement – Job posting Achieves objectives by recruiting and evaluating job candidatesEncompasses every stage of hiring process Initial job requisition through on-boarding Promotions and Transfers Attending job fairsMobile recruitment, Video Interviewing, and face to face Internal & External
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Receptionist/Facilities Co-Ordinator
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Jun 2009 - Dec 2009
o Welcoming all visitors and managing incoming callso Managing incoming calls and general querieso Maintaining office security by following safety procedures and controlling access via the reception desk (monitor logbook) and issuing access cards to team memberso Sorting of daily mailo Ensuring appointment calendars are updatedo Scheduling induction for new starters and updating relevant departments of these appointments.o Organizing catering for the office on weekly basis and organizing hotels/restaurants for team eventso Assisting with the organization of team eventso Performing other administrative support duties as required Show less
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Account Executive
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Apr 2004 - Feb 2009
o Greet, answering customer calls efficiently, accurately and in a professional manner using excellent customer service skills. o Ensure to reach sales target. o Dealing with inbound and outbound calls. o Training with the new starters. o Greet, answering customer calls efficiently, accurately and in a professional manner using excellent customer service skills. o Ensure to reach sales target. o Dealing with inbound and outbound calls. o Training with the new starters.
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Education
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2010 - 2011
Euro college
Certificate, English Language and Literature/Letters -
2009 - 2010
Euro college
Certificate, Tourism and Travel Services Management -
2000 - 2002
Dr Maurice cure
Higher school certificate, English Language and Literature, General -
1995 - 2000
Eden college Mauritius
Leaving certificate, French Language and Literature
Community
