Experience

Merino Industries Limited

• Chemical Manufacturing
• 1 - 100 Employee

• Supply Chain Coordinator

  • Sep 2019 - Present

  Senior Customer Representative Executive with 8+ years of experience.Extracting report from CRM software.Extracting report from CRM softwareFollow up with Sales force for the CRM reporting, updating certification initiatives.Telephonic interaction with customers for lead conversion to sales (40-50 calls per day)Update the status of sites registered.Interaction with inactive Carpenter database to restart the sales.Follow up with sales force for the CRM reports,updating certification initiatives.Daily routine exceptions report of sales team weekly and monthly basis.Project funnel report executive wise,status,conversion report.



MSI

• United States
• Financial Services
• 1 - 100 Employee

• Order Desk Associate

  • Jan 2018 - Jun 2019

  Planning of procurement,production,inventory control,logistics and distribution.Handling customer enquiry in the area of products I formation shipping order status and lead time.Root Cause Analysis for errors, complaints and incidents to enhance performance. Standardized processes by bridging process gaps among the peers and stakeholders.Assist in the development writing and approval of SOP's to enhance business process. Planning of procurement,production,inventory control,logistics and distribution.Handling customer enquiry in the area of products I formation shipping order status and lead time.Root Cause Analysis for errors, complaints and incidents to enhance performance. Standardized processes by bridging process gaps among the peers and stakeholders.Assist in the development writing and approval of SOP's to enhance business process.



VMC Technologies Pvt. Ltd.

• India
• Telecommunications
• 100 - 200 Employee

• Sales and Support Associate.

  • May 2015 - Dec 2018

  Processing orders in ERP and to we use CRM to submit sales reports.Processing Proforma Invoice and also updating new customer details in CRM.To coordinate with production team to confirm the availability of the products.To issue order confirmation and collect the advance payment.To prepare documents required for dispatch team.Resolving customer queries via chat.End to end research from billing Invoice to payment.To circulate daily delivery plan.



ELMEASURE

• India
• Appliances, Electrical, and Electronics Manufacturing
• 200 - 300 Employee

• Sales Coordinator

  • Jun 2012 - Mar 2014

  Process order in ERP.Order entry order review tracking. Status enquiry quality review and escalation management.Invoice generation and reporting.End to end support on returns management.Customer claims management.Sales support reporting and analytics. Process order in ERP.Order entry order review tracking. Status enquiry quality review and escalation management.Invoice generation and reporting.End to end support on returns management.Customer claims management.Sales support reporting and analytics.