Experience

Maxell Corporation of America

• Computers and Electronics Manufacturing
• 1 - 100 Employee

• Engineering Manager

  • Jan 2019 - Present

  product technical support for Maxell projectors product technical support for Maxell projectors



Hitachi

• Japan
• Appliances, Electrical, and Electronics Manufacturing
• 700 & Above Employee

• Assistant Engineering Manager

  • Feb 2016 - Dec 2018

  Technical Product Support for Projectors Technical Product Support for Projectors



Panasonic North America

• United States
• Appliances, Electrical, and Electronics Manufacturing
• 700 & Above Employee

• Engineering Manager (Service Engineering)

  • Jun 2012 - Jun 2015

  Panasonic AVC Networks Company, San Diego, CA • Analyzed customer complaint cases, (50-80 daily), identified trends of problems, investigated causes and recommended effective solutions. • Managed digital support activities and resources for Digital Television products:  Set-up, operation and maintenance of test laboratory in the U.S. facility  Investigated, analyzed and resolved market problems for legacy and new Digital TV products  Provided technical support to the Call Center and Service Companies concerning customer issues • Interfaced with cable MSOs, IP and satellite service providers, TV Broadcast companies, other CE manufacturers and electronic store companies to resolve reception, product connectivity and set-up issues. • Increased efficiency and resolved issues faster by developing and implementing a broadened way service problems were analyzed in the market by including information from daily calls from customers and also from TV returns aside from the normal repairs of TV sets. This brought to awareness actual customer problems daily and gave the ability to detect any problem trends before they escalated into a larger issue. • Decreased time in contacting customer that increased customer satisfaction and minimized down time by initiating a new strategic communication process. • Supported sales / marketing by recommending product design improvements and new design ideas based on field issues and competitors products. • Delivered training to call center staff in VA on new TV models. • Monitored every customer call case, informed Call Center of mistakes on analysis, advised on the correct way to handle the case and informed them of any sw update for any of the market problems.



Panasonic DTV Design Center

• Greater San Diego Area

• Engineering Manager (Product Development)

  • Apr 2004 - May 2012

  Panasonic DTV Design Center, San Diego, CA • Conducted product testing of new Digital Television models (comprised of OTA and cable signal reception test, including creation of test suites for past issues, UI evaluation and sw debug, interconnectivity with other devices through HDMI, DLNA and WiFi). • Investigated, analyzed and counter-measured making for DTV problems in the field. • Increased efficiency, reducing the time it took data to get from the field by developing a strategic process that avoid red tape, and sw installation problems. • Decreased customer downtime by securing direct access to the actual field sales or service representatives. • Supported new features development for digital TV and IPTV:  Investigated competitor models, products reviews and market trends  Recommended improvements on and new features of DTV/IPTV  Monitored and stayed up-to-date with standards affecting DTV/IPTV development • Liaised with cable MSOs, TV Broadcast companies, Satellite service providers, IP service providers and electronic stores (e.g. Best Buy, CostCo) to resolve reception/connection incompatibilities, including interface with standards governing bodies as CableLABS and ATSC, as Windows person from Panasonic. • Increased productivity by facilitating training for all new employees. • Managed day-to-day office operations (such as set-up/control of LAN network for e-mail access and external internet access for testing, security system, etc).



Matsushita Television Network Company, Matsushita Electric Philippines

• Greater San Diego Area; Taytay, Philippines

• Engineering Supervisor III (Product Development)

  • Sep 1988 - May 2003

  Matsushita TV / Matsushita Television Network Company, San Diego, CA 1996 – 2003 SUPERVISOR ENGINEER III • Product development of analog television (from prototyping to design turnover to production); • Responsible for power supply and video processing circuits design; Matsushita Electric Philippines Corp, Taytay, Rizal, Philippines 1988 – 1995 ENGINEERING SUPERVISOR • Product development of TV, audio and home appliance products (from prototyping to design turnover to production); Matsushita Electric Industrial, Ibaraki, Osaka Japan ENGINEER • 1993 - Completed a 1 year on-the-job-training on TV product development; • 1994 - Product development of TV models for the Philippine market.