Experience

Fly Inn Baku

• Azerbaijan
• Hospitality
• 1 - 100 Employee

• Acting sales manager

  • Jan 2022 - Present

• Sales Executive

  • Feb 2021 - Jan 2022



Kee

• Azerbaijan
• Hospitality

• Sales & Marketing Manager

  • Jun 2019 - Sep 2020



Azerbaijan Hospitality

• Azerbaijan
• Hospitality

• Sales & Marketing Manager

  • Sep 2019 - Mar 2020

  Responsible for Corporate and Travel Agent Room Sales for the hotel. Update action plans and financial objectives quarterly. Identify new markets and business opportunities and increase sales. Represent Hotels in various events and exhibition. Implements all sales action plans related to my market areas as outlined in the marketing plan. Conducts daily sales calls and arrange site inspection trips to hotels by corporate clients. Able to provide Quick and timely responses, immediate communication to the properties, develop professional long term business relationships. Provide the highest quality of service to the customer at all times. Participates in sales calls with members of sales team to acquire new business and/or close on business. Able to supports hotels service and relationship strategy, driving customer loyalty by delivering service excellence throughout each customer experience. Work closely with Revenue Manager to ensure proposed rate negotiations meet the financial needs of the hotels. Develop strong relationships with on property front office team to ensure working in unity and always striving to achieve the same goals. Accompany sales team on sales calls to potential clients to assist in development of the account and to access the effectiveness and sales skills of the sales person. Assess additional training needs based on data gathered and interaction with sales team from property visits. Attending all department and hotel meetings as necessary. Targeting key accounts potential for the company. Builds and strengthens relationships with existing and new customers to enable future bookings. Activities include sales calls, entertainment, FAM trips, trade shows, etc. Develops relationships within community to strengthen and expand customer base for sales opportunities. Manages and develops relationships with key internal and external stakeholders. Acquiring and developing new business accounts and preparing sales proposals for clients. Show less



Rustar Online Tourism

• Manager of Sales

  • Sep 2018 - Sep 2019

  Dealing with managers of organized travel groups, travel agencies; accepting and forwarding tourists Receiving and processing calls Telephone consultation for clients Dealing with e-mails Calculating the price of tours Leading customers from the moment of calling to returning from tour Controlling payment for tours Searching and booking hotels, transport, museums, public catering points (café, restaurant) Working with railway agencies (booking and preparation of railway tickets) Creating and calculating new tours Managing and filling companys website (prices, programs) Dealing with contracts of hotels, museums, transport companies Working with guides. Show less



Sinteks Group of Companies

• Azerbaijan
• Retail
• 200 - 300 Employee

• Senior Travel Coordinator

  • Sep 2014 - Sep 2018

  Organize seasonal and other business trips of the Company's employees in a timely, effective and planned manner in accordance with accepted standards (booking airline tickets and hotels, arranging meeting time with partners, getting tickets for intercity transportation, exhibition tickets reservation, etc.). Preparation of employees' visas and Letter of Invitations Ensure the cancellation or replacement of booked hotel and air tickets in case of necessity Ensure that the documents of the invited partners meet the requirements of the local legislation as well as provision of temporary registration upon their arrival Ensure gathering information about the employees` business trips and providing necessary reports to relevant departments Filing all trips and visa data into Database Archiving all correspondence and documents related to the work Show less



Baku Breeze Travel

• Ticketing Supervisor

  • Sep 2013 - Sep 2014

  Efficiently handle guests and their queries, achieve personal targets and contribute to the overall team revenue, yield and volume targets. Comply with all airlines reservation policies and procedures and standards of guest service (i.e. handling guest problems, answering telephone enquiries within 3 rings, pre-flight checks, timeliness, grooming, courtesy etc) Attend to guest problems, escalating to higher levels as required. Keep self up to date on product, service, policies and procedures. Ensure all monies accounted for and TSR tallies Correctly log, stock, and store all ticket stocks and properly stock and display all materials. In a state of flight disruption, liaise with all involved (guests and colleagues alike) in a positive manner and maintain revenue and guest satisfaction requirements. Show less



Green Tour

• Travel Services Specialist

  • Sep 2010 - Sep 2012

  Arranging flights, insurance and accommodation promote and market the business, sometimes to new or niche markets manage budgets and maintain statistical and financial records sell travel products and tour packages source products and destinations to meet consumer demands for bespoke travel and sustainable tourism deliver and exceed branch performance and productivity take part in familiarisation visits to new destinations, to gather information on issues and amenities of interest to consumers liaise with travel partners, including airlines and hotels, to manage bookings and schedules, often a year in advance deal with customer enquiries and aim to meet their expectations provide sales reports to head office implement alternative and innovative ideas for achieving new business Oversee the smooth, efficient running of the business. Show less



Silk Way West Airlines

• Azerbaijan
• Airlines and Aviation
• 300 - 400 Employee

• Staff Intern

  • Sep 2009 - Sep 2010

  Help customers make business travel arrangements (via telephone calls or email). Effectively utilize leading GDS - Amadeus Advise clients on all foreign and domestic travel requirements, protection plans, and any related trip advisory information Perform duties and responsibilities as assigned or required Help customers make business travel arrangements (via telephone calls or email). Effectively utilize leading GDS - Amadeus Advise clients on all foreign and domestic travel requirements, protection plans, and any related trip advisory information Perform duties and responsibilities as assigned or required