Experience

Mill City Medical Group

• United States
• Medical Practices
• 1 - 100 Employee

• Administrative Assistant

  • Aug 2018 - Present

  Provide operational support to healthcare providers, assistants, and nurses at this busy clinical practice. Serve as the public “face” of the clinic in interactions with patients via the online portal (telehealth), phone, and in-person conversations. Train new hires as needed.♦ Process, submit, and complete a wide variety of time-sensitive forms and medical records for insurance referrals, eligibility, and billing/invoicing purposes♦ Manage relationship with a durable medical equipment vendor for procuring machines and supplies♦ Designed a comprehensive resource for all front-desk communications, including frequently used login credentials and codes for accessing insurance portals, which increased efficiency in performing these daily tasks♦ Wrote a spreadsheet with radiology testing scheduling procedures and associated insurance pre-authorization approval processes♦ Utilize an EMR platform to document, forward, and resolve patient questions



HKD Treatment Options

• 1 - 100 Employee

• Administrative Assistant

  • Sep 2015 - Aug 2018

  In this patient-facing role, scheduled and confirmed appointments, payments, and preferred medications in a high-security setting. Went above-and-beyond to provide exemplary service by researching insurance benefits and advocating on patients’ behalf.♦ Created a spreadsheet that cross-referenced insurance providers against medications that required prior authorization (compared to auto-approved medications); this resource helped patients gain access to their prescriptions more quickly♦ Completed medication prior authorization documentation electronically and verbally (via telephone) to insurance reps♦ Frequently trained newly hired employees



Massachusetts Service Alliance

• United States
• Non-profit Organizations
• 1 - 100 Employee

• Career Liaison, Multicultural Department

  • Jul 2015 - Jul 2016

  Planned a range of free career planning events and resources for the local community. Developed advertising promotions to raise awareness in a diverse population of college and high school students. Served as a liaison to Middlesex Community College. ♦ Designed and facilitated student-centric workshops and programs, including life assessment activities, future planning tools, and professional development courses♦ In partnership with multiple departments at Middlesex Community College, hosted a series of career readiness workshops to prepare undergraduate and high school students for the annual UMass Lowell career fair♦ Planned and advertised events with resume writing services, mock interviews, and pitch speech workshops



Lowell Transitional Living Center

• Front Desk Receptionist

  • 2015 - 2015

  Offered cross-functional support to multiple departments, including outreach, intake, and inpatient services. Registered patients in a database, allocated data for tracking and reporting purposes, and coordinated with agency partner. Collected and input data under HUD regulatory guidelines. Offered cross-functional support to multiple departments, including outreach, intake, and inpatient services. Registered patients in a database, allocated data for tracking and reporting purposes, and coordinated with agency partner. Collected and input data under HUD regulatory guidelines.



D'Youville Senior Care Center

• United States
• Medical Practices

• Laundry Aide

  • 2012 - 2015

  Collaborated with nursing staff and supervisors to provide quality and timely service to residents. Streamlined daily procedures for cleaning and distribution. Collaborated with nursing staff and supervisors to provide quality and timely service to residents. Streamlined daily procedures for cleaning and distribution.



Northeast Arc

• United States
• Non-profit Organization Management
• 400 - 500 Employee

• Personal Care Assistant

  • 2008 - 2010

  Maintained clean, tidy living quarters to ensure patients’ health and safe mobility. Scheduled medical appointments, coordinated transportation, and accompanied patients. Monitored and distributed medications daily. Maintained clean, tidy living quarters to ensure patients’ health and safe mobility. Scheduled medical appointments, coordinated transportation, and accompanied patients. Monitored and distributed medications daily.