Experience

Managed Service Provider (MSP)

• United States
• IT Services and IT Consulting
• 1 - 100 Employee

• Bilingual IT Support

  • Aug 2023 - Present

  Contact Person for all IT issues (in English and Spanish) to Customers in Latin America and the Caribbean. This includes answering customer calls, emails, and trouble tickets; then troubleshoot, document, and resolve IT issues Contact Person for all IT issues (in English and Spanish) to Customers in Latin America and the Caribbean. This includes answering customer calls, emails, and trouble tickets; then troubleshoot, document, and resolve IT issues



Customs Broker

• New Orleans, LA

• IT Manager

  • Dec 2000 - Nov 2022

  Contact Person of Customs Brokerage Software for Inquiries and Errors. Software is connected 24/7 to U.S. Customs Mainframe in Washington DC. CBP/PGA Forms, Importer Security Filing, Electronic Export Information, and Payment of Custom Duty/Fees are done thru CBP's Automated Broker Interface/Automated Export System/Automated Commercial Environment. Contact Person of Customs Brokerage Software for Inquiries and Errors. Software is connected 24/7 to U.S. Customs Mainframe in Washington DC. CBP/PGA Forms, Importer Security Filing, Electronic Export Information, and Payment of Custom Duty/Fees are done thru CBP's Automated Broker Interface/Automated Export System/Automated Commercial Environment.



Software Development

• Tegucigalpa, Honduras

• Computer Programmer

  • Feb 1989 - Nov 2000

  Supported Accounting and Banking Software developed In-House. Accounting Software is Modular, and includes General Ledger, Accounts Receivable, Accounts Payable, Inventory, Invoicing, Banking, Fixed Assets, and Payroll. Programs developed using CASE Tools. Supported Accounting and Banking Software developed In-House. Accounting Software is Modular, and includes General Ledger, Accounts Receivable, Accounts Payable, Inventory, Invoicing, Banking, Fixed Assets, and Payroll. Programs developed using CASE Tools.