Team Lead Supervisor

• Aug 2020 - Present

- Perform opening and closing store tasks. - Monitor employee performance, manage business reads, operations & store organization. - Assist customers with styling and accessorizing the desired look. Recommend proper shoe care to ensure long-term quality and care. - Collaborate with managerial team to manage marketing and paperwork. Visual merchandise, oversee cleanliness and ensure safety standards. - Train new/existing sales associates on product knowledge, friendly customer service, and selling techniques. Show less

Customer Advocate

• Apr 2022 - Dec 2022

- Delivering vehicles to customers front door step, while also providing an unforgettable experience. - Driving a hauler to load and unload vehicles while utilizing the proper safe driving protocol. - Inspecting delivery vehicles on a daily while also inspecting the hauler truck to ensure its maintaining good safe driving conditions. - Working together as a team while assisting team members with various tasks as needed. - Efficiently over-viewing paperwork to ensure information is accurate. Reviewing and completing paperwork with customers and providing the further steps in the purchasing process. - Leaving thorough and informing notes on the customer's activity tracking database. - Utilizing my customer enthused service skills to ensure that each experience flows smoothly and efficiently. Show less

Assistant Manager

• Mar 2019 - Sep 2020

- Perform opening and closing store tasks - Monitor employee’s performance, manage business reads, operations & store organization. -Create & assign selling goals each day. Collaborate with the managerial team to manage marketing and paperwork. - Visual merchandise, ensure cleanliness and safety standards. - Train new/existing sales associates on product knowledge, friendly customer service & selling techniques. - Perform opening and closing store tasks - Monitor employee’s performance, manage business reads, operations & store organization. -Create & assign selling goals each day. Collaborate with the managerial team to manage marketing and paperwork. - Visual merchandise, ensure cleanliness and safety standards. - Train new/existing sales associates on product knowledge, friendly customer service & selling techniques.

Front End Supervisor

• May 2016 - Oct 2019

- Provide positive and helpful service to each customer while meeting & greeting customers upon entry and exiting store - Manage front end duties, lead by example to new/existing hires, collect and organize media, provide basic knowledge of home decor and cookware - Utilizing POS while maintaining cash drawer, process returns and special orders, handle incoming phone calls with proper etiquette - Restocking shelves, assisting customers in sales, and maintaining organized sales floors Show less

Front Office Assistant

• May 2018 - Sep 2018

• Assisted office manager in the organization and filing patient records. • Greeted patients and assisted with filling out medical forms and any other documents requiring assistance. • Handled incoming phone calls and scheduled appointments. • Organized files and created copies of documents as needed. Kept track of all records accordingly • Assisted office manager in the organization and filing patient records. • Greeted patients and assisted with filling out medical forms and any other documents requiring assistance. • Handled incoming phone calls and scheduled appointments. • Organized files and created copies of documents as needed. Kept track of all records accordingly

Lead Sales Associate

• Nov 2017 - Apr 2018

- Merchandised and created visual displays utilizing plan-o-grams design layouts - Coach and developed Sales Associates in assessing customer needs and right fitting the customer with both utilizing technology and maintaining store appearance and merchandising standards - Worked as a member of the team to ensure customer satisfaction were being met & assist with inventory counts as needed - Provided & assisted customers with exceptional service while leading & motivating employees with selling techniques - Restocked & maintained store appearance, and assisting the store management team with store operations Show less

Lead Sales Associate

• May 2015 - Sep 2017

- Trained new/existing sales associates on product knowledge, customer friendly service and self motivated. - Promoted and informed customers on current/latest fashion & deals. - Maintained store appearance, and willingly assisted the store management team with store operations - Provide & assist customers with exceptional service while leading & motivating employees with selling techniques - Trained new/existing sales associates on product knowledge, customer friendly service and self motivated. - Promoted and informed customers on current/latest fashion & deals. - Maintained store appearance, and willingly assisted the store management team with store operations - Provide & assist customers with exceptional service while leading & motivating employees with selling techniques

Waitress

• Aug 2014 - Feb 2015

- Wrote patrons food orders on order slips, memorized & enter orders into computers for transmittal to kitchen staff - Took orders from patrons for food or beverages. Stocked service areas with supplies such as coffee, food, tableware, and linens; Remove dishes and glasses from tables and take them to the kitchen for proper cleaning - Collect payment from customer; Meet & Greet customers upon entry and exiting restaurant - Maintain clean bathrooms, mopping and applying finishing touches for a presentable outlook Show less

Sandwich Artist

• Sep 2012 - Aug 2014