Team Lead, Professional Services SG Team

• Jun 2020 - Present

Professional Services Consultant

• Oct 2017 - May 2020

- Design and propose best practices to improve customer business process- Project Implementation- Assist Sales team to demo the automation solutions and give best practice- Assist Support team for complex cases

Senior Solutions Consultant

• Mar 2011 - Oct 2017

1. Enterprise Content Management (ECM) Solution Lead Involved in understanding different business context, analyzing and scope end user needs and requirements, design and implementing the best solution that suitable for customer. I work closely with account manager and partners on the technical requirements to analyze and design technical solutions from end-to-end, such as preparing solution proposal, functionality, hardware architecture, scalability/backup strategy, project implementation strategy, project timeline, issue support, and pricing. - Managed 4 members consulting team in delivering OnBase projects - Developed and conducted multiple POC technical presentations to qualified prospects - Estimated professional services and implementation scope which include authoring responses to RFI, RFP, Statements of Work (SOW) - Ensured projects complied with best practices and performance requirements - Supervised the quality of SIT and UAT - Proven track records in cross-selling and upselling more products and services 2. Business Intelligence Solution Consultant As certified and experienced business intelligence consultant, I performed discovery and analysis activities in order to identify business needs and objectives, current operational procedures, business strengths and weaknesses, and recommended areas of improvement. - Act as evangelist for BI benefits across the organizations - Strong knowledge in multiple BI products i.e. QlikView, Tableau, IBM Cognos, Microsoft SSRS - Designed many complex data models for different verticals - Provided consultations and best practices to discover business insights 3. Budgeting and Planning System Solution Consultant - Engage users from across the organization in high-participation of budgeting, forecasting, and planning - Working closely with Business Development team and partner to conduct product presentation and demo - Take analytics to the next level by integrating with Business Intelligence solutions Show less

Analyst Programmer

• Dec 2008 - Feb 2011

Responsible to conduct requirement gathering with internal users and external clients and perform design, development, testing, and implementation of applications / systems: - eLeave Management System Design and developed eLeave System for the use of companies to replace the conventional form-based leave management which allow employees to easily submit a leave application anywhere and anytime. - eForm Design and developed eForm application that allows user to complete a wide range of activities and automate everyday business processes and create a paperless office, such as planning for business trip, hiring or firing an employee, sending a sales proposal or signing a distribution agreement with a new partner. - Windows Sharepoint Services Installed and configured SharePoint for companies to organize and discover information so that they can find the right business information to make better decisions Show less

Lecturer

• 2005 - 2006

Responsible to teach bachelor degree students in first grade. Teaching materials in Object Oriented Programming topics with details as follows:- Algorithm- Object Oriented- Input and Output- Operator Overloading- Structure- Function- Array- Constructor and Destructor- Pointer - Nesting Object- Class- Inheritance- Polymorphism- Template- Sorting Algorithm- Merge Sort, Quick Sort, Radix Sort- Sequential Search, Binary Search, Interpolation Search Show less

Head of Laboratory Instructor

• 2004 - 2006

My Responsibility:- To provide good services and supports on laboratory activities. - Create plans and do coordination to ensure the execution plan is well done, especially on computer upgrade and computer preparation before new session starts- Do coordination to make sure that the internal system runs well to support laboratory daily activities (including managing schedule and processes)- Lead as instructor, preparing computer lab study materials and evaluating students’ achievements. Show less

Software Laboratory Assistant

• 2003 - 2004

Responsibility include:- Supervision of regular learning activity- Coordination of teaching and exams materials according to SOP.- Marks and evaluation of students’ examsTeaching materials: - Algorithm- Data Structures (C)- OOP Programming (C++)- Microsoft Office- Visual Programming